Novotel Auckland Ellerslie4.5 out of 5.0
Recent guest reviews
I recently had an amazing stay at Novotel Ellerslie for my birthday weekend. The Junior Suite was presented perfectly with little treats to celebrate my birthday. My partner and I had dinner in the Acacia restaurant, we chose the new winter a la carte menu. The food was delish especially the scallop entree and duck. The staff were efficient and professional, we couldn't have asked for better.
Be careful when booking online and then cancelling your order as they will still have your room booked and they will take your money from your master card[ interest included, as well] . Then denial all.
I stay here regularly and the service at check in is getting better every time however that is where it stops. The restaurant staff at breakfast and dinner seem uninterested and the concierge desk is almost useless, get rid off it! The hotel as all of the usual littke luxuries you would expect from a Novotel.
Wow. I was so impressed by the service here. I stayed for two nights and was served by Emily from South Korea at the table in the restaurant both nights and I was so impressed with her service, that on the second night I had to ask where she was from. She told me she was from South Korea and she also said she was new to the job. Well - given how lovely she was - I think she's gifted!! I've travelled in many countries and have stayed in many, many hotels and she was a stand out in terms of genuine, sweet and authentic service. Gold standard. But it didn't stop there. All of the restaurant and reception service was stunning and also - so many fantastic faces from many nations. This is NZ hotel service at its best!!! - and in my view - up there with the world's best. Whoever recruited these young multinational stars deserves a big pat on the back. So many smiles. So many backgrounds. So many hellos. Stunning and great for NZ business. Thank you! :)
Stayed here while my daughter under went surgery at the hospital next door. Nice hotel, and staff were very kind, upgrading me when they found out the reason for my stay. Great French toast for breakfast, though the restaurant could be warmer.
We went to Auckland to look at some machinery and so the location of the hotel was perfect. Easy to get off and on the motorway. The bar and restaurant were perfect for our needs meaning we didn't need to go anywhere else.
Very nice hotel, truly 4.5 star. The concierge was quick to unload our bags for check-in, and valet park the car. Check in staff were prompt. Great clean guest rooms, had 2 double beds, very comfortable.
Excellent location for travel in Auckland but interior especially shower over tub could have been modernised. Accommodation for three and everyday the housekeeping staff would only replace linen for two. Bed was a slat with memory foam so may take some adjustment.
Best customer service I have seen in a long time! We arrived 2 hours early for our prearranged early check in (8am), after a sleepless night flight with a toddler and we had no issue checking in at 6am, they were even apologetic that the portable cot wasn't set up! Amazing service! No request was to much and every staff memeber we came across was just amazing with our little boy
Visiting Auckland for the Popup Globe Theatre at Ellerslie so the hotel was in easy walking distance. Car space, great meal and beautiful rooms. Very pleasant stay Plenty of restaurants close by and easy to get to from the airport but also close to central CBD
- Onsite dining
- Fitness center
- Rooftop terrace
- WiFi and wired Internet in rooms and public areas (fees apply)
Located in Remuera, Novotel Auckland Ellerslie is within a few miles (5 km) of popular sights such as Mt. Eden and One Tree Hill Domain. This 4.5-star hotel has 147 rooms and welcomes guests with a restaurant, a fitness center, and a rooftop terrace. University of Auckland and Kelly Tarlton's Underwater World are also nearby.
This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start your day off with breakfast, available for a fee.
All of Novotel Auckland Ellerslie's 147 soundproofed rooms provide free minibar items, coffee makers, and safes. Guests can expect WiFi, wired Internet, and 32-inch LCD TVs with satellite channels and pay movies. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Other amenities include phones, ironing boards, and desks.
Guests staying at Novotel Auckland Ellerslie enjoy a fitness center, a rooftop terrace, and WiFi in public areas. Valet parking is available for NZD 15 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 7 meeting rooms, conference space, and express check-in.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 940 reviews