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Recent guest reviews

Excellent hotel . Friendly staff. Clean rooms ! Great breakfast

Room & bathroom very good. Quality, preparation and service for breakfast was very poor. Not appetizing, not well presented. Some of the food didn’t look fresh, platters weren’t refilled in a timely manner. Coffee service was slow and the regular coffee wasn’t good. A huge disappointment.

Great location and nice facility. The breakfast was quite good.

The property was well maintained. Excellent staff presence. Constantly trying to make you happy.Construction across street was not even noticeable. I've NEVER given a 5 star, but they have earned it!

great location, very good hotel. I will stay later is I come to Auckland again.

Hotel is right in the heart of the CBD. There are so many shops and restaurants within walking distance. You can get down to the harbor to catch a ferry by walking, too.

Staff was very accommodating and provided early check in

Great experience no with no complaints. Service was very good, hotel very clean and well maintained.

Very accommodating after a very long flight we we able to check in early and had no issues. Appreciated the excellent service.

128 Albert St Auckland

Hotel highlights

  • Steps from Sky Tower and SkyCity Casino
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Auckland Central Business District, Crowne Plaza Auckland is next to popular attractions like Sky Tower and SkyCity Casino. This 4-star hotel welcomes guests with 352 rooms and conveniences like a 24-hour fitness center, free in-room WiFi, and a 24-hour business center.


Dining

This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

The 352 accommodations feature a separate bedroom. LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and coffee makers are also standard.


Property features

Crowne Plaza Auckland features a 24-hour fitness center, free WiFi in public areas, and a conference center. Self parking is offered for NZD 26.00 per day. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, express check-out, and free newspapers.

Room options

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Deluxe Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Club Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Crowne Plaza Auckland

Everyone (8) Family (3)
4
Family

Excellent hotel . Friendly staff. Clean rooms ! Great breakfast

By , from Phoenix Arizona on Mar 24, 2020

Review comment responded on Apr 7, 2020

Dear Nick, Thank you for your review of our hotel. We were delighted to see you enjoyed your recent stay with us and look forward to welcoming you back to stay again in the future. Warm Regards, The Crowne Plaza Auckland team

1
Everyone

By on Mar 10, 2020

Review comment responded on Mar 12, 2020

Dear Traveller, Thank you for your review of our hotel. We were disappointed to see your experience did not meet your expectations during your recent stay with us. We hope you choose to stay with us again, so we can show you our true level of service. Kind Regards, The Crowne Plaza Auckland team

4
Everyone

Room & bathroom very good. Quality, preparation and service for breakfast was very poor. Not appetizing, not well presented. Some of the food didn’t look fresh, platters weren’t refilled in a timely manner. Coffee service was slow and the regular coffee wasn’t good. A huge disappointment.

By on Feb 27, 2020

Review comment responded on Feb 27, 2020

Dear Traveller, Thank you for your review of our hotel. We were disappointed to see that your experience did not meet your expectations. Please be assured that your comments will be shared with our team so that we can continue to improve on our services. We hope to have the opportunity to welcome you back to stay with us again. Warm Regards, The Crowne Plaza Auckland team

5
Business Business

Great location and nice facility. The breakfast was quite good.

By on Feb 12, 2020

Review comment responded on Feb 16, 2020

Dear Traveller, Thank you for your review of our hotel. We were delighted to see you enjoyed your recent stay with us and we look forward to welcoming you back to stay again in the future. Warm Regards, The Crowne Plaza Auckland team

2
Everyone

By on Dec 27, 2019

Review comment responded on Jan 4, 2020

Thank you for your review. I am sorry your stay with us did not meet your expectations. If you would like to get in touch, we would love to hear some further feedback on how we can improve. Kind regards,

5
Everyone

By on Dec 20, 2019

Review comment responded on Jan 3, 2020

Thank you for your review. We hope to see you again. Regards,

4
Family

The property was well maintained. Excellent staff presence. Constantly trying to make you happy.Construction across street was not even noticeable. I've NEVER given a 5 star, but they have earned it!

By on Dec 3, 2019

Review comment responded on Dec 11, 2019

Dear Traveller, Thank you for your review of our hotel. We were pleased to see you enjoyed your recent stay with us, especially the service you received from our team throughout your stay. We look forward to welcoming you back to stay again in the future. Warm Regards, The Crowne Plaza Auckland team

5
Family

great location, very good hotel. I will stay later is I come to Auckland again.

By on Mar 11, 2019

Review comment responded on Mar 22, 2019

Dear ml, Thank you for taking the time to share your feedback following your recent stay with us. We were delighted to see you enjoyed our hotel, particularly our location in the centre of the city. We look forward to welcoming you back on your next visit to Auckland. Warm Regards, The Crowne Plaza Auckland team

4
Everyone

Hotel is right in the heart of the CBD. There are so many shops and restaurants within walking distance. You can get down to the harbor to catch a ferry by walking, too.

By on Jan 23, 2019

Review comment responded on Feb 9, 2019

Hello, Thank you for you review and for having stayed with us. Our team was happy to see you had a pleasant stay overall. We hope to welcome you again in the future. Regards,

5
Everyone

Staff was very accommodating and provided early check in

By on Jul 7, 2018

Review comment responded on Jul 26, 2018

Dear Traveller, Thank you for your review of our hotel following your recent stay with us. We were so pleased to see you enjoyed your stay here and we look forward to welcoming you back to stay with us again in the future. Warm Regards, The Crowne Plaza Auckland team

Crowne Plaza Auckland

128 Albert St, Auckland, 1030
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