Woman at counter was not very welcoming or friendly. We knew we were early, she said if we wanted to get in early weād have to pay extra,we declined. She was quite rude.
We wandered around town for a few hours, when we went back to hotel after 1pm there was a lovely gentleman, the front office manager, who advised our room was ready and that we could check in. I asked if weād have to pay the early check in fee as check in is 3pm, he said No. He even gave us an upgrade. He was friendly, very welcoming and made us feel comfortable.