Our first room had several large spots of black mold, so we were moved to a different room. The beds were supposed to be queens, but they were full. There isn’t carpet in the room, which helped with the overall cleanliness of the room. The shower had nice pressure, but the sink (although nice looking) was too high for our girls to use (11, 7, and 3).
This property looked condemned. Paint was peeling or scraped off everywhete; elevators didnt work, the halls and my 2 rooms were filthy; and the door key didnt work for my relative, so the manager spent 90 minutes prying the door open instead of assigning another room. The entire place was frightening to me. I will never stay there again!
Hot water lacking
Everything was great except for the breakfast part everything was cold in a way
Pleasant staff. Nice quiet room. My only concern was how slow the water drained from the bath tub. Had to settle for showers.
Yuck! Pics look nice, rooms are nothing like the lobby pics. Bed terrible, stinky, and first room had NO towels, no phone working. I called on my cell to tell about towels and instead of have any towels to bring us, we had to gather all our stuff and change rooms. Long line to check in, nobody at front desk to check out. No RED ROOF INN again. Bait and switch for sure
Very clean the people very nice here breakfast was very good there’s nothing I don’t like
There were roaches found in our bathroom. After sharing a room with 4 people after 3 people showered the shower head no longer wanted to work and water was solely coming from the main faucet.
Location was in a nice part of town. Did not like the upkeep of the hotel. The pool area was not maintained well the hand rails in and out of the pool were broken. 2 of my kids slipped and fell due to the broken handrails.
When I walked in, I was not greeted with a smile or even an idea that the person behind the desk wanted to be there. It was a quick slapping of keys on the computer and sliding a paper toward me and saying "Sign there". Then a set of key cards was placed on the desk with no instruction on how to get to the room, breakfast hours or anything else. Apparently, their work was done. I was left no choice but to ask about these things & the person looked at me like I should have known. Then gestured toward the elevator & said 6 a.m. & went back to their computer. The halls smelled of mildew and old dirty carpet. The elevator had an odor that I couldn't identify. All I know is that I didn't want to breathe until I got out of it. Upon arriving on my floor, the door opened up to that familiar mildew odor from the lobby floor. I was not hopeful that my room would be any better. The room: The floors felt sticky, the curtains on the windows did not have enough track on them to fully close which let light from the outside into my room all night. The bathroom also had a unique, unappealing odor. On the inside of the door, I went to hang up my suit bag, but the hook on the door was hanging off, barely grabbing the exposed screws that wouldn't support any weight at all. I went to the sink to wash my face and in the sink was a silverfish trying as hard as it could to get up the side of the sink. That is not a good sign. Front desk didn't seem to care & it was too late to go to another hotel.
The girl behind the counter needed help!! Cops was there trying to catch a crackhead. We had to go to 3 different rooms before we got one that was actually clean.
The internet connection of this hotel is terrible; during the stay, hot water outrage was experienced for 3 days.
I like that it was right next to the highway, but the entrance was right off of the off-ramp to Atlanta road. the off-ramp lane ended at the entrance to the hotel about 100 feet just as you got off the highway. very dangerous. very difficult to get to on a busy day. and it is the only way in. the hotel itself was excellent though. worth it if you don't mind jockeying for position to get in.
It's near the city center and the airport. Meets my specific
The staff and property is very nice...i stay at lease once a week, this is my second bad experience at this location..1st time room was not ready, they put me in a a roon that was not clean, I changed roos 3x...this last time I had no hot water I reported.this to the front desk and nothing was done so I checked out , I requested a refund and was advised to check with 3rd party booking, I did, they contacted this hotel and was advised someone.checked my room and said I had hot water, they never contacted me to come back or offer me another room. This is BAB BUSINESS!
I'd rank them "perfect" in everything except just two points: there was no ironing board and nonslip pad in the bathtub in my room.
Very clean and calm we have fun and it was peaceful I recommend anybody to this hotel it’s a good place to bring your kids
Red Roof Inn PLUS+ & Suites Atlanta-Cumberland/Vinings places you within a 5-minute drive of Cobb Galleria Centre and The Battery Atlanta. This 119-room hotel has free breakfast along with conveniences like a 24-hour gym and free in-room WiFi.
Free full breakfast is served each morning from 7:00 AM to 10:00 AM.
All 119 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 39-inch flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include free local calls, ironing boards, and desks.
Red Roof Inn PLUS+ & Suites Atlanta-Cumberland/Vinings features a 24-hour gym, free WiFi in public areas, and conference space. You can take advantage of free parking, along with an area shuttle. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.
Our first room had several large spots of black mold, so we were moved to a different room. The beds were supposed to be queens, but they were full. There isn’t carpet in the room, which helped with the overall cleanliness of the room. The shower had nice pressure, but the sink (although nice looking) was too high for our girls to use (11, 7, and 3).
This property looked condemned. Paint was peeling or scraped off everywhete; elevators didnt work, the halls and my 2 rooms were filthy; and the door key didnt work for my relative, so the manager spent 90 minutes prying the door open instead of assigning another room. The entire place was frightening to me. I will never stay there again!
Hello, Thank you for sharing your review. We are sorry for the inconvenience caused due to these issues. We never want our guests to have a bad experience. We are actively investigating your feedback with our management for prompt action. Rest assured, we never want our guests to have such kind of experience and we will surely forward your valuable feedback to our team for improvements. We hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
Hot water lacking
Hello, Thank you for your time and valuable feedback. We always welcome our guest's ideas and suggestions. We will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
Everything was great except for the breakfast part everything was cold in a way
Dear Guest, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.
Pleasant staff. Nice quiet room. My only concern was how slow the water drained from the bath tub. Had to settle for showers.
Dear guest, Thank you so much for sharing your experience with us and reviewing our hotel. We are delighted you enjoyed your stay. We will share your feedback with staff for training purposes. See you next time when travelling to Atlanta. Have a wonderful day😊.
Yuck! Pics look nice, rooms are nothing like the lobby pics. Bed terrible, stinky, and first room had NO towels, no phone working. I called on my cell to tell about towels and instead of have any towels to bring us, we had to gather all our stuff and change rooms. Long line to check in, nobody at front desk to check out. No RED ROOF INN again. Bait and switch for sure
Dear Guest, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof PLUS+ & Suites Atlanta-Cumberland/Vinings. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Red Roof PLUS+ & Suites Atlanta-Cumberland/Vinings
Dear Guest, We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SMYRNA. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof. Sincerely, Henry Red Roof Plus Smyrna
Very clean the people very nice here breakfast was very good there’s nothing I don’t like
Dear Guest, We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SMYRNA. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof. Sincerely, Henry Red Roof Plus Smyrna
Dear Guest, We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SMYRNA. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof. Sincerely, Red Roof Plus Smyrna
Dear Guest, We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SMYRNA. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof. Sincerely, Henry Red Roof Plus Smyrna
Hello, Thank you for sharing your review. We are sorry for the inconvenience caused due to these issues. We never want our guests to have a bad experience. We are actively investigating your feedback with our management for prompt action. Rest assured, we never want our guests to have such kind of experience and we will surely forward your valuable feedback to our team for improvements. We hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.