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Ramada Plaza Astana

4.0 out of 5.0

Recent guest reviews

I was in Astana for business and this is the worst hotel to stay at! There are much better hotels in Astana that are cheaper. This hotel has horrible service and the employees could care less. The internet has been broken for over one year and they don't care. No one is taking steps to improve it. The TV stations don't work. I don't think this hotel pays the bills because everything is breaking down and they aren't taking care of the place.

The hotel was before inter continental 5 star but after years its a good 4 star some facilities even 3 stars like breakfast... The price is cheap but it's not a 5 star.What you pay is ok but definitely needs refurbishment and category reconsideration... The location is center but this center is not the actual center of Astana,the actual center and all happenimg is on the west side of Astana

We stayed here to visit the Expo2017 and although it was not as close to the site as we had expected, it is in the older part of Astana closer to the people and culture. The staff speaks English, the room (junior suite) was spacious and overall comfortable. Housekeeping could be improved with better dusting and tea-coffee choices in room (no teabags / tea cups were not replaced). Breakfast and WIFI was adequate. The pool and spa looked great, but we did not have time to try. Supermarkets and an Italian restaurant in walking distance. For us language was a big problem in exploring the city as very few people speak English - the hotel staff was most helpful in getting taxis for us and making other reservations. We visited Line Brew (medieval castle styled restaurant/fun – try their dishes on the stone), had an awesome time at the Ukranian ‘Melnitsa’ (Windmill) on Turan Street – many nice restaurant there. And tried the more traditional Kazakh delicacies including Horsemeat dishes at ‘Satti’ which had classic setting and entertainment. The city boasts of some fine architecture and new buildings, all of which (old and new) can be covered in half day city via car. Overall the Ramada was ok for our business trip, however there are many new and more central hotels in Astana and it all depends on the purpose of your visit.

We were at the Ramada Plaza in July 2017 and we realy enjoyed our stay. Although the staf at the reception is not 'familiar friendly', they are very correct and neutral. The room was spacious, very well cleaned every day with fresh towels, bathrobe, slippers etc. The huge swimingpool is free in use, even-so are the entire wellness and fitness rooms. The Internarional bar besides the hotel is a relaxed place to eat and drink, the quality of the food is good, staff is friendly but not everyone speaks English, but that is almost everywhere in Astana. So, good hotel for a good price..

I would give it decent 4 balls, but when I was leaving the hotel, the elevator has got stacked between floors, I've called an operator, and waited for technitians for over 40 minutes. They've got me from the box in a couple of minutes, but the waiting had really changed my mind regarding the hotel

I dont ussualy wirte this kind of things about hotels but this place has no right to be 5* or they dont know what ar ehe requirement to be 5* hotel. Hotel is big but when you enter no wibe, music, nothing. You go to the pub or area where you can have a drink and meetings and they ave a piano there and nothing. No music and waitress hardly every come to ask you if you wnat something. I waited 20 minutes and none came. They all stood behind bar. So I went to ask for drink. After 30 minutes of not coming my drink I stood up and asked. In a 2 minutes i had a drink with no appologize at all. In a breakfast area people hardly say good morning. Some walls need to be repainted as there is a lot of marks form leaking of water. Breakfast is fine with ok choices but if you wnat to get a coffee the only option for you is to poor hote water into cup and drop some powder cofee. That is insane and not tollerable for 5* star hotel. For juice only 2 choices and no choice of fresh one. I went for swimming pool and sauna twice. It was fine except those huge marks of leaking on the wall and one sauna didnt work at all. The only place which looks fine was gym. Swimming pool is accesible by people form outside the hotel. In my room it internet works ok but higher you go internet simply not working. TV is alwasy freeying and they have an option to choose form paid or free movies. In a choice you have only 1 movie. Room doesnt have a minibar or better to say it does but is empty as it is normal in any 5* star hotels. In bathrrom the toilet has plactic top. I have never ever seen it in any 5* star hotels. I stayed hereonly becasue of other hotels in Astana was booked out and i can understand why. So this place needs to seriusly thinking either to change stars or do something with this place. So if you are thinking of have some rest and feel good after work this is not the place to be.They have 4 lifts but only are working. So it is normal that especially in the morning you have to wait for at least 10 minutes.Just to be fair people at the reception are working very well.

I recently had a terrible experience in this hotel. It was 11:45 PM when I came out from the swimming pool and went to my room (the swimming pool works until midnight). The main entrance to the spa club was closed already and the only exit is one elevator going to the lobby, as advised by admin of the club. So, I used it however the elevator stopped right after the doors were closed. And that's it. Nobody outside (near 12 PM), the wall telephone doesn't work at all, the alarm button as well. No mobile as it was in the room. I was staying there for approx. 30 mins then something changed and the elevator finally came to the lobby (staying in a middle of zero and first floors). Somebody helped? No. Why so important safety aspects as the phone and alarm button didn't work? I haven't been explained that. By the way, the room phone in a bath room was disconnected as well. The only good impression there was a behavior of the hotel manager. Thanks for him for at least his excuses and for changing my room to the lux one (but to be frank with you, it doesn't differ from a general room, just is larger and that's it). Considering a poor breakfast, the window that couldn't be fully closed and a mini-bar with nothing inside (even in the lux room) I totally do not recommend to stay in this hotel.

Somewhat dated hotel, but well maintained. Front desk personnel was VERY helpful. Room was clean and quite nice. Location is in the older part of city, but it is very easy and cheap to taxi anywhere in the city. The BIG negative is COFFEE. We booked here because 1) western brand 2) breakfast included. To us that meant coffee with breakfast. The first morning we went to breakfast at 7am. There was no coffee (instant does not count). We asked and were told that we could get coffee, cappuccino, latte, etc at the bar, but only after 8am. There was not even a hot pot in the room. The second morning we waited until 9am to go for breakfast. When we asked about coffee, we were told that we had to go to the bar ourselves to get it. So the choice was let your breakfast get cold while you went for coffee or let your coffee get cold while getting breakfast. We will not return.

Nice hotel in quiet place! It's not the center of the city but it is very civilized here. Rooms are rather spacious and cosy. Beds are soft and comfortable. There is supermarket near the hotel. Wifi is a little bit slow, satellite TV works not always. We have sugar in our rooms but there's no tea bags... Breakfasts are tasty and various. Food is fresh. The staff is friendly and helpful! In general this is a very good hotel!

Visited twice this week. On the first trip the aircon was set at 30. Switched it off but took all night to cool off and i was too tired to switch rooms or work out how to open the window. Asked for my room later in the week to be not boiling hot. On next visit it was 30 deg again. Struggled to sleep on both nights because it was so hot.

Abai Ave 47 Astana

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located 1.2 mi (2 km) from Kazhimukan Munaitpasov Stadium, Ramada Plaza Astana is within a 15-minute drive of House of Ministries. This 229-room, 4-star hotel has 2 restaurants along with conveniences like an indoor pool and free in-room WiFi. It's in central Astana and also close to Kazakhstan Ministry of Foreign Affairs and Khan Shatyr.


Free buffet breakfast is served each morning from 6:30 AM to 10:30 AM. Enjoy dining at Marco Polo Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service.


Ramada Plaza Astana's 229 rooms are air-conditioned and provide minibars, safes, and phones. TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Ironing boards and desks are also standard.

Property features

Ramada Plaza Astana features a nightclub, an indoor pool, and a fitness center. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for KZT 6100 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and 6 meeting rooms.

Room options

Standard Room, 1 King Bed, Smoking

King 1 | Sleeps 2

Club Room, 1 King Bed, Smoking

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Twin Room, 1 Twin Bed, Non Smoking

Twin 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

61% of guests recommend this hotel

Total of 134 reviews