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Comfort Suites Outlet Center

2.5 out of 5.0

Recent guest reviews

Hotel is located in parking lot of outlet mall. Great location - you can just walk over to shop. Plenty of restaurant options nearby. Hotel staff was friendly and helpful. Breakfast was pretty good but they ran out of waffle batter on our last day there (with 30 minutes to go in the breakfast time allotment).

Hotel was very nice and staff was great, but as advertised, it was not a suite. It was a regular two bed room that was switched by putting in hot tub. not what i paid for.

This hotel's best features are friendly customer service and good breakfast options - just wish they didn't use so much disposable packaging (how about washable plates instead of styrofoam & plastic).

Good stay, close to restaurants and to shopping as well.

We arrived on Saturday April, 9 around 3:00. Smooth check-in clean room. NO pool or hot tub both closed for winter. Price did not reflect this. Breakfast was good and well cared for. If your looking for a clean place to stay this is your place. If your looking for a weekend getaway location.....not so much. Nothing really stands out as bad, but nothing really stands out as great. They charge for great. So I'm gonna say average hotel.

Stayed one night to visit Biltmore. Room was clean, comfortable and updated. Price was very reasonable and in good proximity to Biltmore. Very pleased with stay.

This hotel was in an excellent location for my activities in Asheville & Hendersonville. The room was clean & the staff was very polite. Its proximity to the NC Arboretum was a plus. There's a grocery across the highway, & many restaurant options, as well as the shopping outlet behind the hotel. I didn't need the Wi-Fi service, or fitness center.

From check in to check out, we didn't have any issues. When we first got there, late that night, there was little parking due to a large family reunion party going on, but we did find a space. Check in was quick and painless, and the lady at the front desk did state that if we needed to park in the restaurant next door, we could - the parking pass did allow us to park there if need be. Our room was clean and comfortable. And the internet was easy to connect to and fast. The bed was nice, and I loved having the options of pillow hardness' to choice from. Breakfast the next day was okay - it is what you typically expect, but the hot food was hot, and the cold food was cold, so it was good. Overall - had a great experience, and would book it again when I come back to Asheville.

Comfortable hotel with pleasant and helpful staff within easy striking distance to the magnificent Biltmore Estate. I would stay here again.

Have stayed at this hotel in the past and it was and has been a great experience

All was well: staff, room and bed were very nice, very quiet. The TV remote was broken and the lamp in the bathroom needed a new tube, but the staff was glad to hear about them. On my way home I'll have a little dog with me. I'll stay there again with her, for a small fee. This hotel is near the North Carolina Arboretum, a great place to walk and enjoy the mountain air and scenery.

No problems w hotel... but will never again use your service to book a hotel... fine print cost me $150. My fault for not reading fine print, but never again...

Very happy with hotel. Clean, convenient to Biltmore. Good breakfast.

Check in was prompt and easy with reservation on file. Room was clean and roomy though bathroom extremely small, especially with two adults and two teenage girls. Only one elevator for 5 floors but waits were tolerable. Would have liked exit doors at bottoms of staircases at ends of building. Had to walk back to center to lobby to exit from front or rear. Breakfast selection was better than average.

Very adequate accomendations. Good price for what we received.

Nice clean rooms, great hot breakfast. Staff was extra friendly. We were one person extra and they gave a bigger room with pullout sofa to accommodate everyone. Location near biltmore estate, easy to reach.

Some aspects were nice But the bathroom was very small and cramped. Only one slow elevator, breakfast was So so and very crowded on a Sunday. Carpet in hallway kind of worn. Next time I plan to stay at Holiday inn down the street because it's better and costs about the same.

The hotel itself is good. The only thing that bothered me was that there is no vent in the bathroom so when you took a shower water was dripping from the ceiling. I think this could be an electrical danger.

Expensive due to being in Asheville in October, definitely not worth 199/per night. I will not be staying at this hotel again.

All around everything was good. Staff was pleasant, room & common areas clean.

Room options

Suite, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Suite, 1 King Bed, Jetted Tub

King 1 | Sleeps 4

Guest reviews for Comfort Suites Outlet Center

Everyone (5) Couples (17) Business (1) Family (12) Other (6) Friends (7)
4

great location

Everyone

Hotel is located in parking lot of outlet mall. Great location - you can just walk over to shop. Plenty of restaurant options nearby. Hotel staff was friendly and helpful. Breakfast was pretty good but they ran out of waffle batter on our last day there (with 30 minutes to go in the breakfast time allotment).

By , from Kentucky on Aug 2, 2017

Review comment responded on Aug 4, 2017

Dear guest, Thank you for sharing your experience online and thank you for your patience with our elevator. We are glad you found our hotel well located and the staff friendly. We hope to see you soon again!

3

hiking trip

Everyone

Hotel was very nice and staff was great, but as advertised, it was not a suite. It was a regular two bed room that was switched by putting in hot tub. not what i paid for.

By , from Charlotte on Jan 30, 2017

4

nice hotel close to the outlets.

Everyone

This hotel's best features are friendly customer service and good breakfast options - just wish they didn't use so much disposable packaging (how about washable plates instead of styrofoam & plastic).

By , from Indiana on Dec 21, 2016

4

nice hotel close to outlets

Everyone

Good stay, close to restaurants and to shopping as well.

By , from chattanooga, tn on Dec 9, 2016

3

weekend in asheville, nc.

Couples

We arrived on Saturday April, 9 around 3:00. Smooth check-in clean room. NO pool or hot tub both closed for winter. Price did not reflect this. Breakfast was good and well cared for. If your looking for a clean place to stay this is your place. If your looking for a weekend getaway location.....not so much. Nothing really stands out as bad, but nothing really stands out as great. They charge for great. So I'm gonna say average hotel.

By , from TN on Apr 12, 2016

5
Everyone

Stayed one night to visit Biltmore. Room was clean, comfortable and updated. Price was very reasonable and in good proximity to Biltmore. Very pleased with stay.

By on Apr 9, 2016

4

convenient & clean

Singles

This hotel was in an excellent location for my activities in Asheville & Hendersonville. The room was clean & the staff was very polite. Its proximity to the NC Arboretum was a plus. There's a grocery across the highway, & many restaurant options, as well as the shopping outlet behind the hotel. I didn't need the Wi-Fi service, or fitness center.

By on Sep 18, 2015

5

great experience

Couples

From check in to check out, we didn't have any issues. When we first got there, late that night, there was little parking due to a large family reunion party going on, but we did find a space. Check in was quick and painless, and the lady at the front desk did state that if we needed to park in the restaurant next door, we could - the parking pass did allow us to park there if need be. Our room was clean and comfortable. And the internet was easy to connect to and fast. The bed was nice, and I loved having the options of pillow hardness' to choice from. Breakfast the next day was okay - it is what you typically expect, but the hot food was hot, and the cold food was cold, so it was good. Overall - had a great experience, and would book it again when I come back to Asheville.

By on Jul 28, 2015

5

pleasant stay in ashevy

Families

Comfortable hotel with pleasant and helpful staff within easy striking distance to the magnificent Biltmore Estate. I would stay here again.

By on Jun 27, 2015

5

great trip

Singles

Have stayed at this hotel in the past and it was and has been a great experience

By on May 22, 2015