Grand Royal Antiguan Beach Resort3.0 out of 5.0
Recent guest reviews
I had stayed here on a business trip and I am in no hurry to come back here. It has the basic amenities - a clean room, a restaurant and a good beach. But if you are looking for great wi-fi, good breakfast and easy access to the city hub, you are in the wrong place. The staff is lethargic and it takes ages for them to pay heed to your requests. Overall an average property.
As part of a 2 week cricket tour for the England West Indies tour we stayed at the Grand Antiguan Hotel. This hotel was booked within the package by Smile Travel Group. This hotel is classed as a 3 star hotel. The hotel reviews did not fill me with confidence, however the Travel Group sent a representative in several days earlier and they managed to work with the hotel to amend/change several issues. The hotel is situated on its own peninsula, overlooking a lagoon and on one of the most beautiful beaches I have ever been to. The hotel is run down. It needs love and attention. It is being starved of love and attention. Due to its location and its loyal staff, who work constantly with their hands tied firmly behind their backs due to the total lack of investment by the owner, the place will always be a sad reminder of its glory days. The hotel comprises 2 buildings. For our stay one whole building of 8 floors was closed for refurbishment. In the busiest time of the season, with 2 cricket internationals being played on the island, speaks volumes of the owners total lack of desire to fulfil this hotels potential. Apparently the Antiguan government has told the owner he has to sell it to them, but no agreement on price is forthcoming. It will continue is this limbo state until agreement is reached. We stayed on the 7th floor. Room 724. Room was very tired. patio doors functioned, barely, everything needed ripping out and refurbishing, but the view. The view was delightful. Lagoon and sea view ahead and beautiful beach and bay to your left and Fort Barrington overlooking it all. We were on an all inclusive package. The catering team and staff were lovely and attentive. Food choice was limited, but it was always plentiful, beautifully cooked and served with a smile. All inclusive beer and local spirits were excellent. I found the lack of diet soft drinks a puzzle and a headache. It was the same everywhere on the island. The hotel had a large pool area adjacent to the beach. Again this needed a complete refurbishment, areas of the pool surface had paint and tiles missing but pool was maintained and cleaned regularly. The beach area had its own bar area and also a beach restaurant area but even though the half of the hotel that was open and was nearly full, it never opened. A real shame and a casualty of the hotels lack of investment. The hotel deserves and the staff deserve better than the situation they find themselves in. Hats off to the staff for trying to make peoples stay enjoyable when they must be bombarded constantly regarding its many problems and issues. I loved it. For me the view from the 6th, 7th and 8th Floors with a lagoon facing room are worth some of the hotels many flaws. The food is good, the drinks are great, the beach is amazing, the staff are amazing and friendly so some of the faults that are ever present can be tolerated.
I recently stayed at this hotel for several nights and I thought I would try to offer a different slant from more recent reviewers! Because, out of necessity, I was there for longer than most reviewers, I think it only fair that I try to stress some positives. Yes, hot water was a premium but the staff tried hard to raise the temperature, just a little. The food was actually ok; in fact, I had one of the best pieces of snapper I've ever had and when I asked for more fresh fruit, it arrived in abundance. The beach is beautiful and the walk up to the 18th century Fort Barrington is a joy. The pool wasn't dirty, it was worn- there is a difference. Try to imagine a former supermodel, once beautiful, glamorous and immaculately presented. Now she has reached the winter of her life and he looks have gone, and her celebrity life has taken its toll. This former grand hotel is not just tired, it's exhausted. It hasn't seen a major renovation since it was built in, I think, the eighties. Maintenance for Mikey and his team is a constant, unwinnable task and if you are allocated a room below floor 5, get it changed. Floor 8 is the best. Like most of the Caribbean, you get no where if you make enemies of the staff, if you're pleasant and do your best to get alongside them, they will do their best to make things better for you. The staff in this hotel are generally good people working in a really run-down hotel. The financial history matters not for the purposes of review but for them it is significant. The site is very remote and Antiguan taxis are expensive; you're better off trying to set up a reliable driver for regular use, it's cheaper and they will take you to the better places to eat and see. There is nothing worth going to within walking distance so I hired a car; I would say that this is a good option. The regal nomenclature of this hotel does not reflect its current condition but the rooms I saw were clean, the view from the balcony over the lagoon and out to the ocean is spectacular and I actually did enjoy my stay- believe it or not- in spite of the flaking paint, discoloured plaster and cold, hot water!
1. The web site picture of the resort are grossly misleading. 2. The place ti terrible. As we drove on up to the resort we immediately knew we made a big mistake.They advertise 3 restaurant; Only 1 existed. The pool was dirty. Don't even think of dipping you toes. The Bay/ocean is safer. 3. 70% of the the roomS are "under repair"; BUT YOU I DID NOT SEE ANY REPAIR CREW DOING ANY RENOVATIONS, EITHER IN THE BUILDING OR ON THE GROUNDS. LUKE WARM all you will get and it is hit or miss. GET USED TO TAKING COLD SHOWERS EVERY DAY. You can tell that the place IS ON it's last legs. 4. We ate 100% of our meals at other restaurants (which means it cost us a small fortune in cab service daily to travel across the island to get a decent meal.) 5. DO NOT BOOK AT THIS RESORT. TRIP ADVISOR SHOULD DELIST THIS RESORT. THE RESORT IS A GHOST TOWN - YOU WILL BE LUCKY IF YOU SEE OTHER GUESTs. Forget a casino- does not exist. AND BY THE WAY, INTERNET SERVICE IS INTERMITTENT; AND FRUSTRATINGLY SLOW, SLOW, SLOW.
The only good thing about this stay was ....it was only for 1 night !!!! The place needs condemning On arrival the checkin was a young lad listening to a iPhone and being honest His attitude was i don't really want to be here regardless of you having to stay Here . You could tell he'd had to endure complaints and moans previously Whilst checking in I needed the loo , I was told where it was and amazed 3 out the 5/6 Urinal troughs were out of use and the place hadn't seen paint for years The rooms were circa 1970s and reminded me of scenes like Jason king or the persuaders on TV Of that period We didn't try the food but were told by a guy staying there was very repetitive and not great ,the same chap Told us the beach attached was fabulous but the hotel pool was dirty Seriously if you have booked to come to that hotel for more than a night ...get your travel agent to change it It's miles from anywhere and a taxi is required at all times ....in my opinion it ranks along side the Harbour View hotel In Mumbai as the worst hotels in the world I've stayed in I've rated in one because there isn't a nought !!!!!
This hotel has tremendous potential but it's a run down horrible mess! Went to Antigua for 3 days, and despite of all the bad reviews I saw on the place i still went and regretted. It was so bad that I had to leave after viewing the place. Guys the place is just a mess- pool was empty, toilet wasn't flushing, the rooms..... Oh my lord I could go on and on, dont waste your time cause you will be highly disappointed.
Westjet booked my husband and i into this resort due to a missed connecting flight. First impressions were horrible. The place is a ghost town. The lobby was dark, no one at the bar, an not a hotel guest not be seen. The hotel is empty. The room was outdated to put it nicely. The pool is literally falling apart, The swim up bar is closed, disintegrating and not open, the so called playground is a death trap. There are no staff outside to even offer to get you a drink or anything. There are over 200 rooms at this hotel and we saw one other couple. My husband went to have a shower, the water was brown and cold. The grout / silicone in the bathroom has gaping holes in it. And the bathroom was filthy. The bed has a bedspread on it that looked like it was from the 1970s. There is no casino as is listed as an amenity. As well as there is one restaurant not three. With table cloths on maybe ten tables. When i approached the front desk and asked why the hotel was empty. The man said to me that "there are some things i cannot tell you". We then went back to our room and started calling other resorts in Antigua for a place to stay for two nights. Thankfully we were able to get the last room at Galley Bay Resort, which is an absolutely gorgeous place to stay, the staff had five minutes warning that we were coming and there was a bottle champagne in our room and they even sent a cab to pick us up.
This hotel may have been grand when it was built about 35 years ago but is in gross disrepair now. There are 256 room but on 40 are booked and open. The rest of the rooms are "under repair." The website is grossly misleading as the paint is chipping on the entire build. Pool water looks clean but the bottom is discolored and greenish. All the sidewalks have chipping paint. The best thing about this place is the view. It is very isolated and unless you drive there, there is NOWHERE to go to any other shops, restaurants or other civilization. The bathtub was rusty, as were the faucets. Floors appeared scuffed. Bed was comfortable but the A/C doesn't really cool the room. There is only 1 available restaurant with limited hours. When I was there, the only food available was a buffet, which was hot but edible. No other choice. You have to pay for more than 1 wifi password, and each electronic item requires its own password. No sharing. The staff is very friendly and helpful. If you want to rough it and just want somewhere to hide out and not be found, this may be your choice. At least there's a roof overhead.
At the time of travel, the hotel was being renovated, slowly but surely I guess. I imagine that it was quite majestic in its day. The staff was friendly. The pool was dirty and there were ducks in there.Our room offered a majestic view of the ocean though.
Was apprehensive about selecting this hotel due to the noted poor ratings. Decided to stay there due to the near proximity to St. John's. So I went there with limited expectations. I was surprisingly pleased with my stay there. Very friendly staff especially Mr. Joseph at the front desk. Maybe I was just there at the right time but the environment was peaceful and quiet. The property is attached to a beautiful beach that captivates the most picturesque sunsets. There is an adequate restaurant on the property and a nice pool. The rooms are clean with mini fridge and Wifi. There is a small exercise room that can use some upgrading or at least the addition of some free weights but has a universal machine and is serviceable. The only downer was during my checkout dealing with a rather rude woman at the desk. Overall I would still give it a thumbs up!
Reviews from Trip Advisor
40% of guests recommend this hotelTotal of 396 reviews