Mukarnas Spa & Resort5.0 out of 5.0
Recent guest reviews
Booked holiday with love holidays.com for a week in August. The weather was too hot for my liking especially for the kids. The food was very good and had flavour . Rooms not big and customer service not good at all. We have two kids, and were only provided one double bed and a single bed. After calling reception many times we had a damaged mattress with a single bed which was horrible and had to make a big complaint until it got replaced the next day! Would I go back, unfortunately not.
I felt compelled to post a review because on arrival there was confusion around our booking. We booked through teletext holidays and booked a family room (separate bedroom for our 2 children) and it showed this on our voucher but when we arrived were told that Texetext only booked a single room with extra beds. We stayed in the single room but when the hotel staff (Mehmet is the hotel rep that deals with English speaking guests) they were very accommodating and they honoured the booking because of the confusion. Make sure you confirm your room type as the family room is more expensive but well worth it.. The food in the hotel is good and the kids have not been hungry. There is lots to do including table tennis, football, chess bowling, pool/billiards and the water slides are great. The kids have been very busy. They also love diving off the pier into the sea which is lovely and warm. The internet is good and available free all over the hotel, so was able to also log in and check work emails/send a couple of documents and also good enough to stream media. Overall the hotel is clean so a very good holiday.
The hotel has a beautiful garden and a private beach. The size of the hotel and lobby is very comfortable. Reception staff speak English, and many speak russian too. All of the staff was very helpful and friendly. Especially front desk manager Hakan helped us a lot for our personal arrangements and was very service minded, helping to arrange our 8 people stay for our best comfort. He provided us will all needed information about the hotel, transfers to airport. Always helping us with a smile and superb hospitality. Our family room with 2 rooms was everything we could wish for. Our balcony overlooked the water slides, swimming pool and the sea - beautiful view. Only downside I could come up with is that I rather would prefer a thin sheet for sleeping in such hot weather instead of a blanket that was provided by the hotel. Housekeeping came every day with fresh towels and stocked up the mini fridge with water & soft drinks. There are also very clean and nice pools. The pool is big and has plenty of sunbeds. Slides for children (also adults) - only a few but much fun for children, also no queues. Food was really good. There was a wide choice of beautifully fresh salads. For desert lovers it was a paradise! It was also enough snack food between the meals therefore we never were hungry there. We mainly ate lunch at the snack bars – pool snack bar has different snacks like pizza, chicken, pasta, burgers and chips. The beach one has toasts in the morning then hotdogs in the afternoon. The other one has a variance on a daily basis & ice creams each day too. Drinks served all throughout the day. The bartenders worked perfectly and always were very helpful and friendly. The entertainment was very good, especially Uygar Tunco, who always tried to make everyone happy. Bravo Tunco, you are fantastic! The hotel had a lot of entertainment for kids, although some things came at extra costs e.g. kids club, bowling arcade etc. The beach was stony, but we knew this in advance and had bought some cheap beach shoes. There was a boardwalk on to a kind of pier which you could jump off into the sea and then swim back to the beach or back to the steps on the platform. This was great fun and the water was absolutely lovely, so warm and nice. Guests at the hotel were from all over Europe, lots of families from Turkey, Ukraine and Russia. I would say that the hotel is more suited for families, not for party lovers. But as we were informed, there was a special arranged bus to Alanya discotheques for those who wanted to explore night life. Since the hotel is outside the city, only shopping is possible in the market. But it is also possible to take a local bus to Manavgat Nova Mall. Be aware that you will need to change the bus at Manavgat and back to the hotel you can take Alanya bus. The busdrivers were very helpful and they stopped next to the hotel. At the shops you can pay with Euros, but change you will get back in TL. I would really recommend this place for couples or families. We had a great time and we will definitely visit this hotel again. Stayed: 17-24 of September 2017, traveled with family and friends. Antra from Latvia
We have had the most fabulous holiday the animation team are absolutely brilliant especially Tunac and all the team and Sedat in service manager it's been the best ever will be booking for next year thank you all so much for making our holiday so special kim and Steve xxxxxx
Hello just main things about Mukarnas 2 times I have visitedthis hotel And my opinion about this hotel .. that this one is one of the best - prise and what this hotel gives to you is the same .. The food here is so good... Personal always says hello and wanna help you :) What if someone ask me will I go here next time? .. without any thinking I'll tell yes ;) Thank you muka
We have just got back from Mukarnas and I've got to say that the hotel is Fantastic. You will see some bad reviews....well don't take any notice. The staff were all very helpful and very nice, yes they do not all speak English but if you make the effort to say thank you very much in Turkish, which is "Techekou Ederim" or Loutven = please, well I tell you, you will get a big smile and they will be more than welcome to help you. We always eat outside in the main restaurant and we would like to thanks Zülküf Özcan who made our breakfast and dinner special. He is the waiter there and very very good. Also we would like to thanks Songul who also was a waitress and Fathi, always smiling and helpful. The entertainment was very good specially Uygar Tunco, who always try to make everyone happy. Bravo Tunco you are fantastic. The room was awesome, we had 1484 which is, as they call it, the penthouse: 2 rooms, 1 with en suite and balcony, the second no balcony but come with separate bathroom, a bit like an appartement, and the view, well to die for, sea view. All in all, do not hesitate to go there, I really recommend it. Any questions, ask.
Our Mukarnas holiday was my first experience of an all-inclusive family holiday. Being much more used to self-catering and exploring a region, I wasn't sure if I would enjoy a resort holiday. Mukarnas resort surpassed everything I had thought it might be. There really was something for everyone. Both the kids and us adults enjoyed the waterslides and the huge, beautifully warm pools. At night there were a couple of kids fairground rides which were fun and the kids enjoyed the mini disco. During the day there was a variety of entertainment and fitness options, there is Zumba by the pool and exercise classes in the pool which were accompanied by fantastic music and were great fun. The entertainment team did a great job in the evenings as well, my only criticism being that we didn't always know about what was going on during the day. For example the board said Zumba at 4:30 but upon arrival they said that in fact there had been a beach party at that time which we knew nothing about. This was a shame because everything we went to was excellent - all the staff need to do now is to put more signs up to explain what is going on, or to update the activities board daily to reflect what is actually on that day. The beach was stony, but we knew this in advance and had bought some cheap beach shoes so this made no difference to us, in fact my youngest child loved finding pretty stones.. There was a boardwalk on to a kind of pier which you could jump off into the sea and then swim back to the beach or back to the steps on the platform. This was great fun and the water was absolutely lovely, so warm. We had a day out on a huge pirate ship which was good value and really fun although we had been promised a visit to a sandy beach, but this didn't happen. We had booked the trip on the beach, maybe if you book through the hotel, the experience might be different. Both my husband and I had a massage at the hotel spa, my husband in fact had a lot of backpain which they sorted out for him. When it got too hot outside there was a lovely pool in the spa area which was much cooler and meant we could stay out of the sun. The hotel has loads of other amenities like a small bowling alley, and arcade but we didn't try these out. Let me talk now about the food, it was so beautifully presented and the staff worked incredibly hard to feed a full hotel of very hungry guests. Each day the spread looked absolutely beautiful for every meal in the restaurant. There was a huge choice of beautifully fresh salads. We had been warned not to eat anything that might have been washed in local water but it looked so delicious that we couldn't resist and we ate loads of fresh salad all week and no one had a problem. Each mealtime there was a freshly cooked option, things like kebabs or fish as well as a number of different dishes that were prepared beforehand. The kids have their own area they could select from if they liked and our children particularly loved being out to select any dessert and then drench it in chocolate sauce! All the waiting staff and the kitchen staff worked so hard to make everything lovely for the guests. We found that some of the other guests were very rude to the staff so we made an extra effort to say Thank you and this was appreciated by the staff - we could see how hard they were working when the hotel as full. Our usual waiter, Mehmet, was fantastic with the children and they loved seeking him out each mealtime to sit in his serving section. The only downside with being there at the busiest time was you needed to arrive at each serving in the evening promptly otherwise there are no tables available inside - it was still 30° at night so was more comfortable to sit inside to eat. The rooms were not quite what we expected, we thought we had booked a large family room with a partial wall separating the adults and children's sleeping areas but we ended up with a double room with three beds in it. I think that the way it had been promoted on the website was a bit misleading, however we were able to sort out with another charming Mehmet on Reception when we got there and paid an upgrade charge which meant we could move to a more comfortable room. Watch out for this as it can make a big difference to the cost. The guests at the hotel were from all over Europe, lots of families from Turkey and Ukraine in particular so if you are the type of family who only wants to mix with English people, this is not the place for you. However we loved how international it was and that we didn't hear English voices all the time. On the whole we were very, impressed with the hotel, the lovely staff and fabulous food and climate. Highly recommended.
Mukarnas is an amazing resort, it is full of lots to do, and you don't get bored. The best is amazing, and the staff are very friendly and they do try there hardest too speak English. The other people in the hotel though, were quite rude when it came to getting beds, if your not there around 9 then there gone! Due to the lack of English there, we still found families that we became close with. But the hotel is mainly full of Germans and Russians, the rooms are standard, big bathrooms. We asked for a 5 bedroom room, we got a double bed 2 singles and a little campbed, on that we found 2 splodges of blood, but that got sorted straight away. The wifi is good for a resort, although it can be very slow, it worked fine. The entertainment was okay, although we couldn't understand it was fine. But the hotel was amazing anyway, and we had a lovely holiday!
A quick summary of the important points : Transfer - 1.5 hours Beach - stone (take water shoes) Hotel - lovely Food - amazing, always available, kids will love it Drink - very good although limited choice (Iced coffee is lovely) Currency - just take Euros, you do not need Turkish Lira Men/boys - take an empty suitcase, buy your tops/tshirts/swim shorts/shorts at Friday market across the road Shopping centre - turn right & walk 10 mins - clothes, clothes, bags, clothes Hotel shop - really reasonable prices Shower - powerful Hairdryer - not powerful but does the job eventually Beds - hard mattress but you get used to it Sunbeds - loads but squashed together so you'll probably end up treading on someone Pool - warm & very clean, no lifeguard Slides - only a few but fun & no queues Staff - work really hard & extremely friendly Lifts - OMG if you are on the 5th floor you will wait forever! Entertainment - not great but just take a pack of cards. I can't think of anything else to say. I really couldn't fault the hotel, it has everything you need. I really don't understand how some reviewers had problems with the staff, they were all so lovely & friendly - the cleaner even gave me a beach wrap (ok, I realise it had probably been left by a previous guest, so didn't cost her anything, but still nice to get a pressie). There are not many English there & I agree other nationalities can come across arrogant, but it didn't spoil the atmosphere. Overall this is a lovely, spotless hotel, loads of drink, loads of food, perfect.
Me and my family made a visit to Mukarnas Hotel and spend 1 week using the pools, spa.We have a room to seaside wiev, the room was large for 2 adults and 2 children, it was clean. The food is variety, drinks served all throughout the day. We enjoyed our stay and thank you all enough.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Onsite dining
Located in Okurcalar, Mukarnas Spa & Resort is 0.8 mi (1.3 km) from Alara Bazaar. This 420-room, 5-star hotel has a full-service spa, a water park, and 3 restaurants. Alanya Aquapark is also 21.1 mi (33.9 km) away.
Free buffet breakfast is included with your stay and awaits you each morning from 7:30 AM to 11 AM. This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.
All 420 air-conditioned rooms feature balconies, minibars, and safes. TVs come with satellite channels, and guests can stay connected with free WiFi. Hair dryers are also available.
Guests of Mukarnas Spa & Resort have access to a full-service spa, a water park, and a nightclub. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and tours/tickets. Other amenities at this beach hotel include an indoor pool, an outdoor pool, and a children's pool.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 1043 reviews