Crystal Waterworld Resort & Spa - All Inclusive5.0 out of 5.0
Recent guest reviews
This year they don't have any entertainment and no happiness in hotel I came to this hotel last year but this year its too bad and no one is going to get hotel happy food is good but entertainment is too bad
CONS: Me and 9 other friends of mine stayed for 7 nights in this hotel. Our flight got pushed up to 12 hours before its original timing, which lead to us ariving at 5:00 in the morning to the hotel. The 10 of us slept in the Lobby alongside 7 others guys and an elderly couple who flew in with us. We had to wait until 14:00, checkin time, to get a room since the hotel was fully booked. At 14:00, the reception manager kept saying that our room would be ready in half an hour, so we waited and waited until it was 15:30 and got cranky, so we demanded our rooms and he said "i dont care if you wait 3 hours for a room". Now, what type of service is that? Treating your guests with such great disrepect says a lot... We finally got our rooms. House keeping was bad, all they did was make the beds and change the towels, and they only got to our rooms at 18:00, if at all. There were two whole days when they did absloutley nothing, and another when they removed the garbage bag in the bathroom and replaced it with a clean one and left the full old one on our sink for two days. I had to actively ask them to remove dirty glasses from our room since they did not care to do so on their own. Room service was rude as well, i called asking for an ice bucket to get sent to my room, they replied with a simple no and when i naievly asked why, they hung up on me. The staff members barely spoke any English. That was a very big problem, especially when my friend needed medical care from the hotel doctor. He had gotten 5 stiches in his chin and wanted the bandaid to get replaced. The doctor charged him 10 euros for that simple proceedure, and we had to communicate with him through google translate since there was no other way... On the first day of our stay, we took a group photo in the pool by the hotel photographer. I really wanted to keep the souvenir, so regardless of the expensive prices (8 euro for a print and 9 for a dugutal copy), i bought a copy. I was told to come pick it up the next day at 10:00. I did not make it before 12:00, only to find out that there was no sign of the purchase i had made, so i needed to choose again and was asked to wait again until 20:00, which was fine at that point. When i came back at 20:00, i found out that again, no one took my order into consideration and had to pick out the photo again, and wait again. Totally annoying and disrespectful. The Buffet was nice most of the time. Breakfast was great & lunch and dinner usually were as well, only, the range of food was infrequently changed, so you pretty much have the same dinner everyday. Service in the resturaunt wasn't good, it is natural to forget an order once or twice, but there was one time when i asked for salt (since there was none on my table and tables around me) and got a few packets stuck together with gum. Many times food was served cold. Buffet was always over crowded with guests. The public bathrooms in the hotel always smelled and had ridiculously wet floors at all times. There were certain areas in the hotel which we avoided because we knew they reeked. The DJ was very unproffessional, he played the same exact playlist everyday all day. He did not accept recommendations or requests, he stuck to his 10-15 songs which drove us all crazy at some point. PROS: Entertainment Crew was Fantastic! very fun activities during the day like Aqua Aerobics and water games in the pool and on the beach. Pool was very clean and so was the shore. The night shows are perfect for any age, from dance crews to extreme bike and roller blade riding or even a simple moonlight dance. After, you can make your way to the hotel disco! The beach offers a variety of water sports and a great wooden deck to jump into the water from. The Slides in the pool were tons of fun! all of us kept going up and down and spent a few good hours there. The Game Center was full of great games at a fair price with nice staff members managing it. One of the highlights of our trip was the amazing massage we got at the Spa. Thanks to Parehan, the spa manager, we got a great deal and an experience we will remember forever. She was very kind and welcoming and helped us with whatever we asked regardless if it had anything to do with the spa. We got a turkish bath, 60 minute massage and an hour long hot tub soak for 9 of us. Another great thing about the hotel is that you could get food 24\7. The late night snack was grilled cheese, during the day you can find hamburgers, belgian waffles, ice cream and turkish Raha that is made at the hotel, and the best i have ever tasted. The Irish pub serves much better alcohol than the regular bars. To conclude, many times the hotel felt unwelcoming, unplesant, unhygenic, even annoying and most importantly unproffessional. We had a blast because we were 10 21 year olds who know how to have fun anywhere... the hotel is not a 5 star hotel, even though it has plently of good attractions to offer.
Nice hotel with amazing bars and restaurants but it lacks the nightlife activity and it has also no beach party etc... but its great for families and children but not for singles ;) recommend for family
The resort is very busy, don't come here if you want a relaxing time. The staff are hopeless, we had to ask 4 times to get our room safe fixed and room cleaned. They need to train their staff to offer a 5 star service. Food is ok, the guest will annoy you as we found, no manners, no friendly face, just plane rude. The beach is rocky, you're better off going Lara beach. Overall a poor experience, i would not recommend this hotel to my worst enemy.
We was been in hotel 7 days wunderful hotel big pools and amazing aqua park. Ver nice room and clean. Big food buffe. Dessert bufe amazing in patisseri every time desset. Animation program olso good.. we come back.
hotel very nice. BEST Service in this hotel. The personel is very polite. GR MR BARIS AND SULEYMAN perfeck people. They are help for me every time. Animation is olso very good. The foods are nice and delicios. 🖕
It was a great holiday in waterworld. Foods are amazing rooms are very clean and looking new. The night shows are really professional. We felt like we're in Disney land. Thank animation team for unforgettable times. We will miss you
Well where do I start I was expecting a amazing holiday for me and my family but as it turns out it was a waste of time and money.if your English avoid this hotel as the staff hardly speak English so ordering a drink is hard work, the main restaurant is like feeding time at the zoo and yes the food is poor and the same every day.the cleaners don't clean I had 2 dirty glasses in my room for 3 days and the beds didn't get changed when dirty just made,the water park could be brilliant but it's actually dangerous as there is not enough lifegaurds and when there is one there they don't care my husband and son nearly came off a ring as people were waiting at the bottom of the slide in the water trying to take the ring off them before they were stood up.guests are rude and push in front of you as and when they want to.honestly it's a shame this hotel has the potential to be really great but honestly it's not so many things let it down definitely would not return.
The hotel are very good. But the sea is very different. The room is very clean. The animation is very intresting and vefy funny. Bigger pool wunderfull aquapark for everybody more funny recommend crystal
It was a wonderful experience for my family and I on our 4 days holiday in Crystal waterworld resort and spa,Antalya. From the staff to the food to the bars,etc everything was super. We couldn't have asked for a better place to stay. Hope to be there again in 3 months. If you're reading this and going to Antalya then I'd recommend you stay here.
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 1308 reviews