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Crystal Sunrise Queen Luxury Resort & Spa - All Inclusive

5.0 out of 5.0

Recent guest reviews

We arrived in the dark around 11pm. Guy manning reseption was ok but not the most welcoming welcome. Given a map key card and towel card . Got taken to our room via a meriad of corridor and lift arrived room was large if a little musty but clean. We went and had a couple of drinks in the lobby bar again not overly friendly no real smile just served and gone. Is this due to the resort being set up for Dutch,Germans and possibly more eastern Europeans. I am not sure but can not say they were rude they were not. Drinks rather strong for my palette Iike a little more tonic with my gin. They do a nice type of Bailey's so most drinks looked to be covered. The building is well maintained in some areas a little dated but it is still a nice hotel maybe just lost some of its shine. The food is varied and very enjoyable we have not tried any of the a la Cate dining as we have not worked out how to book a table. There are no instructions on where to get your towels not clear ones no one helps you to find anything. You work it out yourselves. I suppose if you come with a tour operator it may be different. There does seem to be s lack of ices as I am yet to have a cold gin and tonic. Would I recommend this hotel yes I would. Will you have a fabulous holiday yes you will. Do they need to tweak their hospitality yes they do. Be a bit more welcoming. Be clearer where to get your towels or have more places to change them. I am glad we came.

Our fifth visit to this hotel and still delighted. Some of the waiters can be a bit aloof and standoffish but overall we were in no way disappointed. The evening entertainment left us a bit 'cold' but that's just our taste and, with plenty of other places within walking or dolmas range, that wasn't a problem. Looking forward to going back.

Stayed at the Crystal Sunrise Queen for one week in Augast,The hotel was good, food was hot and the drinks were of a good standared. The room had a nice view of the adult only pool and overlooking the sea.Stayed most days at the adult only pool,and enjoyed it. The hotel is starting to show its age, and in my opinion could do with a makeover the rooms are quite dated,althow the shower room was very modern, and had the best shower I have had in any hotel I have stayed at. I enjoyed my stay but there are a lot of staires around the hotel as the hotel layout is different levels.Dont think it would suit anyone with walking difficulties,though there are lifts around the hotel.

we were so disappointed in this hotel ,especially after reading the great reviews. I honestly could not believe the room we were allocated on our first night, ive seen bigger rooms in a 3 star hotel in Blackpool, and the shower was filthy with mould & cracked & yes I did take pics & asked to be moved which they did next day, but not acceptable for 5 star hotel & a wee lizard in the bathroom too. beds were made every day but room not cleaned every day, no comparison to the hotels we have stayed in Kemer, Belek &Lara Beach. food in snack bars at lunchtime was cold & if you weren't there for it opening food was scarce. only saving grace for this hotel was the staff who were so friendly & helpful, especially young lady at adult pool bar. Ithink Thomas Cook needs to look at the room we were allocated on arrival, definitely not 5 star accommodation.

Stayed at the Crystal Sunrise Queen for the 3rd year in a row and as per usual this place is fantastic. From the staff to the food and to the hotel itself nothing will beat this place in my opinion. We even got our rooms changed without any fuss and the reception staff were very helpful concerning places to go and ordering us taxis . Weather great, beach great and shopping in old town Side was a great experience as the old town is beautiful. Can't wait to return to this hotel again as it is absolute class .

double room sea view looking over adult only pool. This was our second visit to this hotel our previous was in June 2015,andthe hotel has'nt changed at all it was in need of some updating then and still is this did nothing to spoil our stay.The only criticism would be the reception staff were not as efficient as i remembered, an early morning call booked did not happen at all and the language skills were lacking in some members of the reception staff. Only one thing surprised my group was the total relaxation of the long trousers rule at the evening meal I much prefer not having to see countless bare legs and people who look as though they have come straight from the pool or beach.This may sound like we are old fuddie duddies and as the majority of guests staying were younger and have much more relaxed attitude to their dress, and there were many more children with them, although it has to be said we had no problem with them at all. The hotel offers an extensive range of facilities is well run by friendly staff in all areas. Had a lovely holiday.

We came to this hotel to visit my bro. Initial plan was to spend time at snack bar and beleive us - we would pay each snack or drink we would take. From tge very beginning impresion was spoiled by security at parking place (started with Hey! Where are you going to? No, no, no!) And their intention was to not let us enter at all! When bro called to reception we were "allowed to spend 45 min at lobby area". We were registered in the book by hand. Also, I have seen 2 cars passing security without any notice, pass or whatever that can be requested for security control. Nothing! - for those who are in cars but inspecting pedestrians! Security guy left his point to guard us to reception. There we were requested once again to provide room number and again - 45 min and lobby area only (honestly, it sounds like visit to prison). It created impleasant athmosphere of suspect and untrust, no kindness or respect. Literally, manager on duty said to me: "It is my hotel and I will decide how long you can stay here!" In return, I mentioned that he was manager, not owner. - No, you cannot go to 2nd floor (even there is chill out area visibly detected from reception). To go further, you should pay 1 day price (by the way, $82 - i m not sure anyone ready to pay it for 5 min hotel tour) Guys, it written in thier rules: 45 min at lobby area and extension must be proved by manager on duty! (Meaning, manager on duty has no other bother thing rather than checking guests in lobby). And nothing mention that permission shoulx be requested prior 45 min.. This attitude cannot be explained by security reason - there are opportunities to come by car, by sea side, from side hotel. We left hitel in hour and there was literally noone at security point. And it cannot be explained by cost saving cause nobody asked us what we gonna do here. We were guilty from very beginning for entering this "paradise". I would prefer to be treated as potential guest with politeness and hospitality rather than graceless thief. After 15 min we left, Reception called my brother with question: "Where are your visitors?". Finita!

Arrived mid afternoon, checked in relatively quickly and were upgraded to family room (had booked room for 2 + 1) but had to wait for baggage man to take us to room. Waited about 25 minutes in bar whilst having a nice cool drink. Room was large with twin beds in the first area, plenty of wardrobe space, a large shower in the bathroom and a large main bedroom. We were near the children's pool but did not hear any noise as we were not in the room during the day. The hotel is large but is on many levels so not too far to travel from one place to another. The beach was busy and you had to stay within a specific area to avoid the rocks, but nice clean sandy beach. The food was good, lots of choice at all meals, seating areas inside and out. Unfortunately many people outside were smoking which did become irritating. They do have a non-smoking area but it is small and close to the smoking area!! There is a lovely little snack bar down by the beach which is open 12.30 - 5pm and the food is cooked to order. The entertainment seemed similar to other hotels we had stayed in, but only saw a couple of shows as we tended to stay in the lobby bar in the evenings as the drinks were served to you. All in all a great holiday with friends, good value for money and a lovely resort.

This Hotel is very big and have wonderful place, Here is very beautiful Sunset. Also is Important that Here is Pool for People 18+, Thats say You Can sein and do your Rest without children. Animation, thank You so much all of You. Lera, Lisa, Nasta and Others.

Lisa ist the best from otel not lisa work i come not next year.we love lisa. Lisa is very und spa very good but eating not good.when not lisa i am not come next year agsin. Actuale animasion are very good, thsnk you so much.

Room options

Family Room

Full 1 | Twin 2 | Sleeps 4

Standard Room, Partial Sea View

Full 1 | Sleeps 3

Family Room, Partial Sea View

Full 1 | Sleeps 4

Oueen Room, Sea View

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 1855 reviews