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Regency Palace Amman

5.0 out of 5.0

Recent guest reviews

The hotel reception area and main parts are all fine but the bathrooms in all rooms that our group stayed in were very dated and in desperate need of renovation, and room service was about a 45 mins wait! The bathrooms had a horrid sour drain smell and the sinks were broken and pitted enamel and peeling wallpaper. All balconies really need attention very shabby. As another person wrote, there are parties in many different rooms at the weekend, very loud and young people shouting and playing music. We think they are young guys from families around that can just afford to rent rooms there for the night and party!!! The carpets in the dining rooms were actually filthy, and I saw a waiter drop a hand full of forks on the floor where the remains of breakfast still sat and then placing them on the place settings and not even wiping them, we washed our cutlery after that before using them! The staff were all very friendly and helpful but no tourist info. at the reception at all not even a map. The bars in reception are all very nice and looked after but the drinks are not good you really cannot taste what drink you order, they all taste like water and expensive. They give you a little plates of biscuits and an odd dip, refuse them as they will charge you 4 Euros for it. However there is a fantastic large interesting bar downstairs called Trader Vic's that play great Sala music etc. very lively and you can dance, they know how to make a drink so go there. All in all o.k but not a 5 star these days, plenty of other modern hotels to choose from so do you research.

I stayed for one night for business. It's a very classic hotel with old interior, that gives you a warm feeling, the breakfast there is GREAT, location is good too. The elevator is a bit slow, but you can manage. I would go back for the breakfast.

After reading some of the less than complimentary reviews, I had to wonder if I had stayed in the same hotel as the reviews I had read. Upon entering an impressively regal lobby with high ceilings, I registered with the help of my guide and escorted by hotel staff to my room on the seventh floor. My suite was large and beautifully appointed with oriental style furnishings. I found my room to be very attractive and comfortable. The bathroom had modern fixtures so possibly some rooms are refurbished and some are not. A few key people could speak English which was very helpful. Everyone I encountered was pleasant and seemed eager to be helpful. I only stayed one night as Amman was a stopover on my way to Petra. I had dinner at the hotel. It was a Mediterranean-style buffet that was decorated beautifully with many choices and fit for a king. I also had breakfast there the following morning which was plentiful and tasteful. I did notice a tiny bug in the bathroom sink which I washed down the drain. I wasn't used to seeing bugs in hotels especially five-star hotels so I was taken aback by that sight. Other than that, my stay was very pleasant and enjoyable. There may be nicer hotels to stay at in Amman, but the price was incredibly low by American standards, and my all-too-brief stay was quite pleasant. See room photos.

The exterior and the lobby looks good , despite been frisked by hotel security using their barehands every time you enter , then when you go to the rooms , it’s a different story The carpets in the corridor are very very old , lost their color already Room Old furniture, out dated , clean to be honest Toilet Very very outdated , 1980 styles Breakfast buffet Well that is for a 2 star hotel max ! And the guy who does your omelette has other two things to do alone , so he is slow , and to be faster he doesn’t mind using his barehands to add stuff to your omelette,not even a spoon !!! You could sit there for an hour and the only available waiter will not even make an effort to ask you if you need something ( normal for 5 star hotels ) Disturbance A disco night on the 20th floor with goes on to 3 am ! Voice very high in any place in the hotel , reception replied to my complain by sorry , it will end soon ! Strangest thing ever , when an employee from the hotel was at my door asking if the guest in the neighboring room was at my room because they cannot find him !!!!!

After two nights at this hotel, Don't stay ,,,, rooms does not looks like pictures!! Very old rooms and bathroom, not clean,,,I booked with dinner but thy tried to charge me dinner again!! Service is very poor ... It's not 5 stars,,

We stayed in the hotel for a business trip and were there for 3 nights. I don’t know the price/rate for the hotel but it is listed at 5* so i assume it is not cheap. The lobby is fairly grand and a nice welcome however the rooms are outdated and, in particular, the bathrooms are old and in need of an update. Sufficient enough, but just not luxury in any way. The decor is in terrible condition. The beds are comfortable. The first morning I ordered breakfast to my room and it was practically inedible - cold and just very unappetising as if it had been taken from the left overs of the buffet. The second morning I ate at the buffet and it was also just very average. After breakfast I asked at reception for some water and was told to go to the bar and buy a bottle in there. I was surprised as most hotels give water as complimentary. We ate one evening in the Traders Vic restaurant and it was quite good. The piano bar is nicer and much more classy and relaxing. My colleague had the club sandwich and said it was very good. The valet parking was a nightmare. I believe there was a wedding and a big meeting on in the hotel but this led to chaos at the valet and we waited a good 45 minutes for our car to come and I also felt like some other customers were being prioritised over us despite us asking many times when the car was coming. The elevators take a long time to come and were sometimes out of order and so we had to wait a long time. So all-in-all the hotel was ok, but not great. It was my first trip to Amman and I have not tried other hotels there but I would not choose to stay there again in future.

Nice clean and spacious rooms. Excellent location near the center of Amman. Nice restaurants and attractions with varieties. Nice breakfast buffet with large selection. Very friendly and helpful staff that make you feel at home. Professional service fit for 5 stars hotel.

The Regency Palace Hotel Amman is a big property located on Queen Alia Street, a very busy location in the capital city of Amman. We were there for 8 nights (13-20 August 2017) and quite liked the ambience; though it had its share of blips ! Since the Asian junior squash games were being held in Amman and this particular hotel was chosen to be the tournament hotel, there were players from multiple Asian countries and their team members staying here. Obviously the crowd was too large for the management to handle seamlessly the very first day. We were allotted rooms which were already occupied by other guests. We had to request reception for different rooms , which had to be done totally 3 times as total confusion prevailed at the hotel's end. I have not seen such pandemonium in any other tournament hotel where we have stayed anywhere in India or in the world. Finally, after 180 minutes since arrival, we got our rooms ! The higher floor rooms have a great view of Amman especially the East facing ones. Vast openness welcomes you as you stand in the little balcony attached to the room. The rooms are large, attractive and have large cupboards and safe keeping vaults. The air conditioning inside the rooms is perfect and is very effective in shielding you from the extreme heat outside. The noise level is drastically cut down when the balcony windows are shut. However, it is natural to hear the cars zooming below if the windows are open. The bathrooms are old-fashioned but very well equipped with all the toiletries and necessary equipment. The rooms are large and airy (I was given a room on the 15th floor, so it was bright and cheerful). Housekeeping is done regularly in the rooms, though what I felt that the carpet in the restaurant was fairly sticky making my rubber soles squeak and stick onto the marble flooring outside, after every visit to the restaurant. The restaurant serves a wide variety of vegetarian and non-vegetarian dishes - Mostly Mediterranean. What was sorely missing however was fruits ! There were no fresh fruits at breakfast on any of the 8 days that we stayed there. There are live counters for egg preparations also. However, it is exactly the same menu every single day with absolutely no variations at all. Dinner is priced at JD15 per head - a tad steep. Free wi-fi is available in the hotel and inside your rooms too. The TV only telecasts primarily Arabic channels , thus restricting viewing for non-Arabic guests. What I admired were the laundry services here. Very reasonably priced and very clean. My white clothes looked even whiter and cleaner than ever before ! Mineral water bottles are restricted to only 2 bottles (of 1 litre each) per room per day. Requests for extra water bottles fetched us only 330 ml bottles which were not enough for sports people whose fluid requirement is much higher than normal. The hotel has an enormous banquet hall on the 20th floor adjoining the swimming pool and the ambience there is really very good. The Jordan squash federation had hosted a closing ceremony there and it was by far, the best experience ever ! The hotel had arranged for a mind-boggling spread of vegetarian and non-vegetarian dishes which were extremely tasty and had us asking for more. Overall, a beautiful experience !

I stayed four nights at this hotel, and it was by far the worst experience ever. The staff is extremely unprofessional, the rooms are outdated, and believe me when I say that it's a brothel. The hotel is infested by prostitutes who are brought by the hotel's staff. During our stay, my companion was approached by prostitutes offering their services on two separate occasions in the elevator. In addition, I was harassed 3 times, when a man knocked on my door, thinking I was "available to offer my services" (even though I dress very moderately, no makeup, etc.) After complaining to the manager (who pretended he didn't know what was going on, they moved me to a different floor. The staff had helped me move my luggage, so after settling, I went down to the reception to request a key to my new room. That's when the receptionist told the manager that he had already issued 4 keys to that room. He got the room numbers mixed up and he assumed that I didn't understand Arabic, so he was complaining to his manager about the prostitutes. When using the elevator, you are constantly surrounded by prostitutes, calling their clients to confirm the room number, asking the client to open the door, get undressed, etc. The staff at the bar were the only professionals at the hotel who were friendly and well-trained. But all-in-all, it was the most humiliating experience ever.

This hotel, advertised as "five star," would not make the grade in any land. The lobby is clean and attractive, but the room we had was a mess. The bathroom wallpaper was in poor condition, the sink was chipped in many places, and none of the plugs (what few there were in the room) were secured to the wall. One I pulled out of the wall without even trying. The food was average, and the dining room has a veneer of beauty but is scratched, scuffed and looking sorry. I'm sure it was once a beautiful hotel and, with some care, could be again.

Queen Alia Street Sport City R Amman

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Regency Palace Amman places you within a 10-minute stroll of Hussain Luna Park and Royal Culture Center. This 257-room, 5-star hotel has 2 restaurants along with conveniences like an indoor pool and free in-room WiFi. Maxim Mall and International Stadium are also nearby.


Dining

Free breakfast is included with your stay. Enjoy dining at Trader Vic s, one of 2 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

Regency Palace Amman's 257 air-conditioned rooms provide balconies, free newspapers, and safes. Guests can expect free WiFi and satellite TV. Bathrooms offer hair dryers and free toiletries. In-room massages are available, and rooms also include phones.


Property features

Regency Palace Amman features a nightclub, an indoor pool, and a health club. There's free parking and limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Executive Suite

King 1 | Sleeps 4

Superior Room

King 1 | Sleeps 4

Deluxe Room

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

59% of guests recommend this hotel

Total of 429 reviews