Regency Palace Amman
5.0 out of 5.0
59% based on 407 reviews
TripAdvisor Traveler Rating
Recent guest reviews
This hotel, advertised as "five star," would not make the grade in any land. The lobby is clean and attractive, but the room we had was a mess. The bathroom wallpaper was in poor condition, the sink was chipped in many places, and none of the plugs (what few there were in the room) were secured to the wall. One I pulled out of the wall without even trying. The food was average, and the dining room has a veneer of beauty but is scratched, scuffed and looking sorry. I'm sure it was once a beautiful hotel and, with some care, could be again.
We stayed here as part of a tour group. The lobby was impressive and had a mosaic of Jordan on display. The room was very nice and there were little extras, like slippers in the closet and a tote bag. Our breakfast and dinners were included so it was buffet style. Lots and lots of choices. The challenging part for me was the juices are all bottled/canned and there was not a lot of fresh fruit. Water is sold as a beverage so be prepared for that. Staff did not all speak English but did their best to understand questions and try to help.
Stayed here two separate nights as part of a 3 day Highlights of Jordan tour. The room, lobby, swimming pool, and dining room were all palatial. The staff was friendly and helpful. The dining room on the Mezzanine floor was notable for its beautiful presentation of the delicious buffet dishes. The swimming pool, on the 19th floor, has a spectacular view of the city.
Old and smelly rooms . Spent a week there and every time they changed the sheets they had spots on them. Carpet and curtains were dirty too. Window did not close and nearby highway was noisy even by night . Tried different rooms and none of them was good. Would definitely not recommend this place although the staff was nice.
We came for a wedding - first visit to Jordan and we had high expectation of this advertised 5 star hotel. I can't even be bothered to write what I really think but will say it is filthy, the service is shocking and the breakfast is poor. We went to Trader Vic's (a restaurant within the hotel) for a meal and were charged 10 dinar per person for the pleasure of entering the place. My advice is look elsewhere.
Location This hotel is overlooking the downtown area near the other city hotels and located in one gated compound with Grand Palace. We traveled for quite some time to reach Petra though. Rooms The triple room we occupied was big but the bathroom was not proportionally large. The carpets were not that clean and are in desperate need of replacement. Dining Area The buffet area where we had breakfast and dinner was not exactly spic and span. I guess the food was typical of the country but I guess they should also offer some international cuisine.
Very nice and helpful staff from front desk, room service and housekeeping to concierge. Very quick and thorough service. Much older building and thus could use updating of furniture, painting, carpets, etc. Pool and gym very good. Need longer pool operating hours. Best hot water shower in ME! Internet weak at certain times. But nothing beats free service. Nice 4 day getaway!
I had recently booked three nights at this hotel, knowing the fact its 5 stars, I was wondering why the price was cheap. Then, it's hard to know the answer when I only lived in !! here is my review: +Pros : Only location - Cons: 1- At the time of check-in, the staff was not so kind when she responds to my basic questions, the desk was dirty! 2- At the room: a) I felt like the time takes me back 30 years ago, the carpet is very dirty, the smell is so bad, the toilet (paint, design , looks, stuff, towels ) is very very very old b) the gadgets are most damaged ( Watch, water kettle !!! ) , the TV quality is very very poor, the remote control is missed. 3- Breakfast, a) the most unprofessional staff I saw in my life, they kept talking to each other loudly and no one bothers to the guests !! b) gloves are missing when they put the food the main station. c) food variation and quality was very ordinary ( i experienced the better situation in 2 stars hotel) d) the table and chairs are very very very very dirty, like they are being used for 100 years ! and thing shocked me ... no one need to clean !!!!!! 4- Lobby: the decoration at entrance looks luxury, yet there is no what called LOBBY, the couple of very dirty leather chairs before you entered the coffee shop. inside the coffee shop, curtains and chairs again are so dirty !!!!! I don't know what's the problem with them.. i keep asked the same question, why no one bothers to clean or replace !!! In summary, I don't know really how this hotel still hold the 5-stars rating, for sure there is a big question mark on that ??? smelly i don't recommend at all , dont miss lead by the 5 stars rating, nearby, you w'd rather take 4 or 3 stars which could have far better quality.
It was a nice hotel with new furnished rooms, nice reception you can take photos at ;) My room view was not good i can say.. it was front of a school loud micropohne in the morning but not too bad, i could deal with it. Staff are helpfull and friendly The hotel is very near to city that's why it's crowded streets there It was my first visit to Amman. Jordan
Two nice for the location Minutes to down town and close to the University nice spa and indoor pool on the top floor also nice fitness center the lobby is really nice and there is a big parking lot on the side of the hotel the carpeting and the furniture is fair, three elevators in the hotel and a nice coffee shop and bar the restaurant in the M floor is nice food was poor for 5 star hotel and restaurant staff needs more hospitality training , 3 big elevators and free wife internet is provided
Hotel highlights
- Free breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Regency Palace Amman places you within a 10-minute stroll of Hussain Luna Park and Royal Culture Center. This 257-room, 5-star hotel has 2 restaurants along with conveniences like an indoor pool and free in-room WiFi. Maxim Mall and International Stadium are also nearby.
Dining
Free breakfast is included with your stay. Enjoy dining at Trader Vic s, one of 2 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service.
Rooms
Regency Palace Amman's 257 air-conditioned rooms provide balconies, free newspapers, and safes. Guests can expect free WiFi and satellite TV. Bathrooms offer hair dryers and free toiletries. In-room massages are available, and rooms also include phones.
Property features
Regency Palace Amman features a nightclub, an indoor pool, and a health club. There's free parking and limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
59% of guests recommend this hotel
Total of 407 reviews
