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Recent guest reviews

AC was broken, there was a roach in the bathroom and cat hair on the desk.

Both Beds linen and comforter soiled Old basement smell in room Was too tired to fo complain to front-desk young lady as ot was after midnight and I needed sleep so we slept in car. Most expensive parking space.

Check-in staff was so nice. The rooms were clean. The bed wasn't the most comfy, but great after a long day of traveling.

Room was dirty and something was splattered on the wall behind the bathroom door. All the other guest around us were loud all through the night and there was a dog barking on and off all night. Worse night stay we over a two week road trip. Room was big and had everything we needed, but it was a little scary staying there.

Complex was Run down, dirty. Bathroom not clean. Bathtub still had ring of dirt from previous guests through the years. Faucet were so cloudy you don’t even know that it was silver No new roll of toilet paper, no tissues except for a small travel package. NEVER returning. So disappointed as it had a high rating,particularly as far as cleanliness goes!

The staff were friendly and understanding. They gave us a room with a leaking waterline. That didnt stopped them from accommodating us for the issue that we brought up.

Very clean, warm and comfortable. Checkin was fast and easy.

Needs to be updated. The room was very spacious, though.

I really like the outside room entry.. It's easy and convenient.

First I was given a smoking room and I don’t smoke. Moved me to room 152 that was filthy and the toilet didn’t flush. Had to move all my stuff to a third room 136 which the shower head didn’t work. The staff was friendly and did their best to help me. The property owners have not maintained or repaired the problems with the property.

The desk clerks were very friendly, decent breakfast, room was bigger than expected and very clean.

The room was nice but we needed a downstairs room and couldn’t get one. I thought I had asked for one. They don’t have an elevator.

Loved everything with this property. It would have been a MAXIMUM "EXCELLENT", but for this fact: It advertised "amenities" as a POOL, which I looked forward to after driving 900 miles. The POOL was empty with a "closed" sign. The management should have given ALL customers a $5 discount at the desk for NO POOL. If it is "seasonal" then the ORBITZ SITE should have "seasonal" with the dates. It was May 15th and hot.

Rrquested a first floor room a week in advance and received a 2nd floor room. Upon check in I found the headboard had been ripped off the wall and was leaning against the wall; so glad I didnt have my kids with me. Went to the room and found exposed wires on the main light fixture and a toilet that wouldn't flush. I called the front desk and was advised that there were no more rooms for me to move to yet the hotel parking lot was less than a 3rd full at 2am. Love Red Roof Inn but this one sucks.

Was ok. Breakfast was not friendly to diabetics. All carbs

I-40 West Amarillo TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • Fitness center

Red Roof Inn Amarillo West is located within a mile (2 km) of Westgate Mall and Don and Sybil Harrington Cancer Center. This 116-room hotel has an outdoor pool, free in-room WiFi, and free self parking.


Rooms

The 116 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Other standard amenities include free long-distance calls, free local calls, and ironing boards.


Property features

Guests staying at Red Roof Inn Amarillo West enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

Deluxe Room, 2 Queen Beds, Non Smoking, Kitchen

2 Queen Beds | Sleeps 4

Superior Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed, Non Smoking, Kitchen

1 King Bed | Sleeps 2

Superior Room, 1 King Bed, Smoking, Jetted Tub

1 King Bed | Sleeps 2

Guest reviews for Red Roof Inn Amarillo West

Everyone (26) Couples (5) Family (8)
1
Everyone

By on Aug 3, 2020

1
Friends

AC was broken, there was a roach in the bathroom and cat hair on the desk.

By on Aug 3, 2020

Review comment responded on Aug 27, 2020

Thank you for your response. We are looking into this complaint as we have only heard of a possible pest issue from this review.

1
Everyone

By on Aug 1, 2020

Review comment responded on Aug 9, 2020

I appreciate all feedback from our guests. Could you please elaborate on the issues that you had while at Red Roof Inn Amarillo West ? We are working hard to create the essence that brings everyone back again. I would like to invite you to see our improvements we have made since your visit when you are in Amarillo on vacation or staycation. I am looking forward to your response.

1
Family

Both Beds linen and comforter soiled Old basement smell in room Was too tired to fo complain to front-desk young lady as ot was after midnight and I needed sleep so we slept in car. Most expensive parking space.

By , from Arizona on Jul 28, 2020

4
Partner Couples

Check-in staff was so nice. The rooms were clean. The bed wasn't the most comfy, but great after a long day of traveling.

By , from The Woodlands, Texas on Jul 12, 2020

2
Family

Room was dirty and something was splattered on the wall behind the bathroom door. All the other guest around us were loud all through the night and there was a dog barking on and off all night. Worse night stay we over a two week road trip. Room was big and had everything we needed, but it was a little scary staying there.

By , from Hartland, WI on Jul 12, 2020

Review comment responded on Sep 6, 2020

Karijo, I must first give my deepest apology for the time that has passed since your stay. We have been diligent in correcting the issues that our hotel has had. We have yet to reach perfection but it is our goal and in our sights. Since July we have had a complete change of management. We have changed our policies to reflect a safer ,family oriented,quiet atmosphere for our valued guests. We are currently engaged in small renovations around the property as we all know its the little things thar matter. Thank you for taking the time out of your day to allow us to reach out to you and let you know your voice is not unheard.

1
Family Family

Complex was Run down, dirty. Bathroom not clean. Bathtub still had ring of dirt from previous guests through the years. Faucet were so cloudy you don’t even know that it was silver No new roll of toilet paper, no tissues except for a small travel package. NEVER returning. So disappointed as it had a high rating,particularly as far as cleanliness goes!

By on Jun 30, 2020

4
Partner Couples Family

The staff were friendly and understanding. They gave us a room with a leaking waterline. That didnt stopped them from accommodating us for the issue that we brought up.

By on Dec 2, 2019

4
Everyone

Very clean, warm and comfortable. Checkin was fast and easy.

By on Nov 1, 2019

4
Partner Couples Family

Needs to be updated. The room was very spacious, though.

By on Aug 16, 2019

Red Roof Inn Amarillo West

6800 I-40 West, Amarillo, TX 79106
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