Grand Hotel Excelsior Amalfi4.0 out of 5.0
Recent guest reviews
We have been staying here for 10 days, and have enjoyed all days. Rooms have a fantastic view over the see. Breakfast and dinner can we also recommend. Nice pool, but not for small kids and a nice pool bar. Shuttle bus down to Amalfi center. It is really a good place to visit. Internet connection could be better. We got a very good service.
We stayed at this hotel as part of an Emerald tour booked through a travel agent. What a disappointment this hotel was, we had to take an elevator to fround floor then walk 100 meters to another elevator and go down another floor, this evelvater smelled shocking, but wait the room! Oh my goodness what a dump it must have been original furniture from the 1960 s when the hotel first opened . One sad old lamp, bed up against the wall when you got out of bed nearly knocked myself out! Shocking floor tiles, in the bar fridge there was a sign if you placed food items in the fridge they would remove them and THEN remove the bar fridge! Food was served warm or cool, disgusting anyway . The best thing was the shuttle bus out of there to the town! Bath Linen was like grey and thread bare what a thorough disgrace 4 stars this must have been for the front foyer don't be fooled! When we complained we were dismissed and then they can't understand English! What a dive of o hotel,,,,, yuk yuk absolute disappointment picture on internet must be from another hotel, the garden was half dead and unmaintained, and parts of railings unsafe.
7 th July 2017 The Grand Excelsior Hotel, having just returned from a weeks stay at this hotel I felt I had to write a review been looking forward to this holiday since January, yes the views are amazing the hotel clean comfy beds, bedding changed regularly, clean towels , pool area lovely snack bar near bar had some good lunches in there,BUT the evening meals were small portions very bland not a great variety pork extra thin 3 nights out of 7 often felt hungry through the night as someone has stated on another review water offered at dinner table every night but is charged as extra.also dont forget your city tax to be added as well, Shuttle bus down into Amalfi town is great as its a long way down there is a pathway but wouldn't recommend walking down in the heat also there is a charge for the private beach of 10 euros each
The hotel is situated on the cliff with an amazing view over Amalfi. We really enjoyed the breakfasts and dinners on the balcony admiring the view. The service was really good and the food as well. The rooms could be updated and the air con colder. The bed was not very comfortable 😐 at least for me. They do clean and change the towels everyday. On the plus side, they offer a free shuttle that takes you down to the hotel's private beach (pebbles beach, you go down by lift through the rock-10 euro/person) and also to Amalfi town. The pool at the hotel is big and nice and also you have the advantage of seeing the beautiful view. All in all for us was a really nice holiday!
We had booked ten "sea-facing balcony" rooms for two nights at Excelsior Grand with check-in on June 15, 2017. Upon check-in we observed that one of our rooms, no. 301 was without balcony, which was not as promised by the management. Upon pointing it to the front office desk, she informed that the hotel did not have any room vacant/ available. We requested her to have a word with Manager Mr Lorenzo who had booked our rooms, but they informed that he was not around. After lot of persistence, they showed us two badly maintained shoddy rooms, one on second floor with a balcony but no sea view and another un-maintained room on 7th level, without lights and whose balcony door couldn't be opened even by the receptionist who came to show us the room. What is surprising is that after informing that there are no vacant rooms, how did the receptionist show us these two vacant rooms? The receptionist now informed that we will have to take one of these rooms only. After I informed that the latter two rooms are below standard, inhabitable and not the promised rooms, the receptionist was not able to address our grievance and we insisted that we meet Mr Lorenzo. After persistent followup, we could meet up with Mr Lorenzo after three hours, until which time we were without a room, upto 7 pm in the evening! When we met Mr Lorenzo, he was good enough to assure us a better room the next day and also agreed to settle the accounts on check-out, which we promptly agreed since he spoke nicely to us and we retained the earlier allotted room no. 301 without balcony. Next day morning, before we went out for excursion, Mr Lorenzo promised. The evening prior to check out, we spoke to Mr Lorenzo about the settlement of account since we were to check out really early the next day. Mr Lorenzo informed that he was very very tired that evening and that he will revert to me next day morning and assured that he would be present much before we check out at 7.45 am next day morning. However, next day morning, Mr Renato was on duty at the reception. When we inquired at 7 am about Mr Lorenzo, he informed that Mr Lorenzo was not around and understood our predicament and asked us to come after some time. When we returned at 7.30 am, he informed that Mr Lorenzo has not arrived, nor was his cell phone reachable, which was a bit shocking to us. He informed that we could settle this matter on email with Mr Lorenzo. We were shocked to see this unprofessional approach of the manager of a reputed hotel. If Mr Lorenzo had to deny my claim, he should have informed me the earlier night when we met him. Why did they keep us in dark and preferred to abstain from duty the next day morning when we were to checkout? Is this warranted of a professionally managed FOUR STAR hotel like Grand Excelsior? Upon our return, when we corresponded with Mr Lorenzo, he flatly denied to entertain our claim. We are shocked to see the unprofessional behaviour of a top management personnel of a four star hotel.
This hotel has the most incredible views of Amalfi and the coastline and that's pretty much it. It is very old style, and although clean has some unusual odours around. It smells like septic tank. There are way nicer places to stay int he area that are not so far from the main part of town. We stayed here because we booked late and it was the only place available but I would skip Amalfi altogether than have to stay here. The staff are only moderately helpful and not particularly friendly.
Very good offer of hotel services, very friendly stuff, very good food compared to the offer in the city for the same prize, beautiful hotel beach and the pool,, cleanliness of the hotel is very good also. Recommend.
My wife & I personally loved it here. The room was comfortable with a balcony overlooking spectacular views of the Amalfi coastline (I mean to die for). Obviously to get this view you have to go up the mountain side & were then reliant on either 700 steps down (& up) or the hotel bus.. which thankfully was frequent & free. We had booked through Thomsons & took advantage of 2 of their tours. One to Capri & the other to Pompeii & Vesuvius. Both were worth the money as we may never come back & some things have to be done. Capri trip was on a private boat with about 6 other people & felt very exclusive with chats with the boat captain, beer/wine on ice & a chance for a swim ... Very Nice ... 3 things I'd like to see. 1) A kettle & tea/coffee making facility in the room, I know I'm British but I've stayed in many 4 5 star hotels where this is standard, 2) A bit of thought going into evening entertainment in the Hotel having eaten there you don't want to go traipsing off in a coach to find entertainment. Although you do have Gerry's Pub out of the Hotel & turn right up the hill for food & drinks & music Wed & Saturdays. 3) a bit more variety for Breakfast ..... The waiters & front desk were very helpful & friendly, & I do feel that if you treat people with respect you get the best out if them whatever their role... The pool was amazing & to eat breakfast on a veranda overlooking the ocean (above the pool) in the sunshine every morning is truly world class & hard to beat anywhere... I certainly recommend this Hotel..
First off let's get one thing clear. If you're a "Brit Abroad" type of person this hotel is NOT going to satisfy your needs. This is true Italian way of life, and culture at it's best. The hotel was traditional, renaissance decor and layout - others on here have referred to it as grubby and outdated making comments on the tiles and blankets instead of quilts. This is not your all inclusive, air conditioned club 18-30 hotel in Benidorm and I think the negative reviews are from people who booked not realising fully the destination they were travelling to. This is what true Italy looks like. The views were stunning, the rooms clean, unique and bit different to what we're used to back home (in a good way). Yes it is a fair way out of Amalfi but it explains clearly the location in brochures and anyone who complains at this needs to do more research before they book. Shuttlle bus takes 10 mins and is free. You need a good head for heights as the roads up to the hotel can be a bit hairy scary but its worth it for the views. The food was fantastic although if you're not keen on Italian cuisine look elsewhere as the menu is very "local" and not much alterative on offer. Lots of fresh fish dish and local italian dishes on offer. All in all a fantastic hotel for those who appreciate it for what it is. Would definitely go again.
You know I think if you do your due diligence and read the many many reviews, you come away with an understanding of the product. I did, so I was not surprised by pretty much anything at the hotel, rather I was appreciative of what it had to offer. First off our room was in the garden house. We sat below the main hotel and took 2 small elevators down to our room. There were 4 rooms in the this area, two up two below Totally quiet. Our room had a Juliet balcony, filmy white drape, and of course " that " view".We discovered that we had a terrace all to ourselves off the bathroom. Overhanging this private, quiet beauty were apricots for the picking and huge lemons. We had 4 chairs and an umbrella. If I looked up between the branches of the trees I could see the large rest of the hotel. The peace and serenity in this room was wonderful. Early morning the only sound would be the roosters in the distance, then the church bells starting at 7. Our room must have been freshly painted, and everything was so clean. The bed was fine, the decor old Italy. Yes there was a notice on the fridge that we ignored and we had our cheese, olives and wine each day on our terrace, leaving the wine in the fridge. The new bar is very nice and they offer you small appetizers if you'd like..free. We'd have our drink overlooking the Mediterranean watching the boats below. Dinner is on the same floor and you have a choice of inside or out. I took pictures of some menus to show you prices. We had the dinner included and were pleased with the variety for meals. Breakfast was most satisfying. Fresh local tomatoes, a variety of breads, ham ,salami, yogurt,cereals, and of course tons of sweets. Others have complained about the coffee and tea service being slow. Not anymore As soon as you are seated your order is taken and promptly brought to the table. The pool was most refreshing and well cleaned. You could go into the bar/ restaurant right beside the pool for a variety of drinks and eats. Yes you can bring a beer wine whatever to the pool in plastic. The grotto bar is a wow. Beautiful furniture, incredible room tunnelled out of the rock, then you walk further into a huge open area dining area. Pretty tables and spectacular views. I've included the shuttle schedule to town in one of my pics. We had an early morning 8:00 am trip planned to Capri and there was no problem whatsoever making it to Amalfi for this time. Wonderful staff, all so friendly and accommodating. Perhaps ask the GM about his affiliation with the history of this hotel. Most interesting. The private beach at 10 euro was worth it for the experience. You go down two elevators that are inside the rock, walk through a rock tunnel and arrive at your destination. Nice restaurant down there with quite a large menu and yes you can charge to your room. If you plan on going you Must bring either flip flops or water shoes While the rocks are smooth man oh man do they hurt. Plus there is a drop where the water comes in of say a foot or so, and it was just difficult getting up or down that small incline. To be honest hubby had to haul me out each time. The water was like silk. It was so clean so refreshing. Well I took lots of pictures to show you. Would we go back....guess that's kind of obvious. This takes the cake as the number one place to go and we've been to lots of places. Ask away if you have any questions.👍
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
Grand Hotel Excelsior Amalfi is located within a few miles (5 km) of Emerald Grotto and Church of San Pancrazio. This 104-room, 4-star hotel has 2 restaurants, an outdoor pool, and free in-room WiFi. It's also close to Cathedral of Amalfi and Villa Rufolo.
Start your day off right with a free buffet breakfast served from 7 AM to 10 AM. This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.
All 104 air-conditioned rooms provide furnished balconies and minibars. Guests can expect to find free WiFi and 24-inch flat-screen TVs with satellite channels and first-run movies. Bathrooms have hair dryers, free toiletries, and bidets.
Grand Hotel Excelsior Amalfi offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a conference center, a business center, and coffee/tea in a common area.
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 1015 reviews