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Grand Hotel Excelsior Amalfi

4.0 out of 5.0

Recent guest reviews

What a spot. A little out of town but quiet. There is however a shuttle and also a city bus. The room was clean, comfortable with a nice terrace. The view is spectacular. The common areas have a wonderful view and the staff reception staff really go out of their way to be helpful. The common area was so comfortable that we spent a good deal of time there. We were awaiting a bus from our tour but didn't at all mind the wait. The breakfast was fantastic. I ate one dinner there and it was so so.

We spent a day on the beach at the Excelsior Mare Club. We did not go to the hotel up the hill. Te beach is fantastic, highly recommended. We were staying up the road closer to the town of Amalfi. Hiked a short way up the road, checked in at street level, paid the entrance, got our towels, and took an elevator all the way down to the beach (a long, long way). No steps to talk. We had a fabulous time, the beach is very nice. Highly recommended.

We spent a portion of our trip to Italy at the Excelsior. The hotel sits on the top of the cliff overlooking the water. The view is the best thing about the hotel. We had a beautiful view from our terrace and enjoyed waking up to the sunrise each morning. The room was large and comfortable with a nice size balcony which seated 4 people with chairs and a table. We had another couple over a few nights for drinks and we were all very comfortable. We had breakfast here each morning which was a nice variety of hot items, cold cuts and pastries. We would take our breakfast each morning on the deck overlooking the pool. We did not eat dinner here and were disappointed in the room service offerings. A cheese board and wine for an afternoon repast on our terrace would have been ideal as would a late night pizza or small plate offering. The shuttle is convenient but at times unreliable due to the Amalfi Traffic. So if you do not want to spend time traveling back and forth to Amalfi do not stay here. The grotto bar and the beach were closed when we visited the first week of October which was disappointing. We laid by the pool and swam here one day--no bar service poolside, and its quite a steep climb to carry drinks back and forth. The views and ambiance made it a beautiful place to visit, but be prepared as there is no where to walk to if you want to dine elsewhere.

Stayed in Late October 2017, weather was 21 degrees most days and dropped to about 14 at night. At this time of year you will need a sweater. Flight was into Fiumicino airport. Not much signage to identify tour providers until you have exited the terminal. Driver had sign and spoke little English, transfer from the airport to the hotel is about 4 and half hours with 1 bathroom stop. Hotel is located on top of the cliff in The small town of Pogerola, Amalfi. The views is spectacular, Hotel is dated and needs some TLC, fresh coat of paint etc. The rooms décor is old and needs to be upgraded. Beds very comfortable, rooms size is large and spacious. Overall very clean. An average breakfast is provided with an outdoor patio that overlooks the beautiful blue sea. Service is great, staff very friendly and accommodating. The front desk staff goes above and beyond to assist. A big thank you to ANNA and DENISE, not forgetting Massimo. Anna goes out of her way to recommend places of interest, they even will call the ferry service for you to confirm schedules etc. There is a shuttle service that goes in town, if you miss it the Local Sita Bus is available at 1.30 Euro per way. The pool was closed and the cave bar as well because of low season. Restaurant is around 16-20 euro per main course. There is lots of other options further up on the hill where the church and small fountain is located. There is a small local shop that sells a little of everything from cheese to fruits etc. The restaurants up there you can dine for as little as 6 euro with good home cooked meals, this includes seafood and pasta. Well worth the short walk. Down in the main square of Amalfi where you can get local buses and ferries. Rates is pretty inexpensive. Busses to Sorrento on Sita service is 2.90 Euro one way whereas the ferry is about 20 euro one way. Ferry service To Positano is 8 euro one way and Ferry service to Capri is 40 Euro one way. So very easy to get to either way ferry or bus. Shopping varies depends on the vendor. In Amalfi you get the regular tourist options. For more higher end shopping Sorrento and Capri offers many choices. There was a great hand made store in one of the side streets. Most shops close at 1330 and reopen at 1630 to midnight. Overall a great experience, staff at this hotel is just amazing, hotel is clean and the views is amazing. You are in heaven where the sky meets the blue Ocean. A must see!!

The Excelsior hotel is right up the top of a mountain - they do have a shuttle bus going up and down during the day but if you are looking to be somewhere close to the action then I would suggest staying down by the marina. The rooms were really old - there was only 1 dim light in our bedroom to light up the room and the windows we couldn't really open during the day as there was no security screen. The air conditioning was about the only good thing in the room. The bathroom had a shower/tub combo and the shower curtain wouldn't even cover the length of the tub, so water would go everywhere. The hotel provided free wifi, however due to our rooms being right at the very end of the hotel we were too far for our devices to connect, and our TIM sim cards wouldn't work (would say no service until you got back into the lobby). I understand the sim card problem isn't the hotels fault, but we did ask the staff at check in about the wifi issue as that was the only way that we could connect with family back home (through viber/skype) and we had to go all the way back to the lobby to reconnect. We asked if we could be moved but weren't able to be moved so if there was an emergency at home we wouldn't know about it till we went back to the lobby. That we weren't very impressed with. Breakfasts in the hotel were pretty standard as per other euro "American buffet breakfasts", the dinners at the hotel restaurants were some nights average, and other nights amazing. The pool was beautiful. It was overlooking the marina below and was perfect to have a dip in when the weather was soaring. Overall it was an average experience, staff are polite and friendly but would more than likely stay somewhere in the marina where there is more action.

We were amazed from the view but breakfast was below average and all the rest need improvement as well. The hotel has great potential but there is a need for investment and more management attention including staff motivation

The wife and I booked a week here as we love the Amalie Coast. Unfortunately the wife broke her leg about two months prior to the holiday, and so a hotel half way up a mountain with one leg in a air boot wasn't ideal. The hotel is typically Italian and we loved it. It is dated and in need of TLC but if you know that before you go you are fine. The food is okay but small portions. The pool area is lovely and the views out of this world. Even though the hotel provides a mini bus, for us it was too far out. We wouldn't stay there again

We booked this hotel for two nights in advance on our 17 day vacation in southern Italy. After staying in nice hotels in 6 locations on Sicily, then Sorrento, Positano, and Capri we decided to give this Excelsior only a three point score (lower than all other hotels). On the good side the pool was very nice, the private beach was very nice, the free shuttle bus and free parking were nice, and the staff were all nice and helpful. On the bad side the mattress in our room was old and rock hard. This hotel was more expensive than most others but the room decor looked cheap and 60 plus years old. Management has done little or nothing to reinvest in or updated the rooms, halls, and many common areas. We were also unlucky enough to have a balcony between two others occupied by smokers who were sending cigarette smoke into our room morning noon and night. We had to close our patio doors so we could breath the stale air in the room rather than the smoke. All totaled we were somewhat disappointed when compared to all the other hotels we stayed at.

This is my favourite place on earth and one I never wish to leave. I have now booked for my 12 visit 2018. Love the staff especially annie Antonio Victoria plus of course the lovely bus driver. This is a typical Italian family run hotel. Spotlessly clean . Lovely staff and views to die for . I love the food too especially the pasta course. They offer lovely home made bread and cakes at breakfast . The swimming pool is a clear blue and not full of screaming kids. Bliss . I have read some of the reviews and if you are looking for a marble palace don't come here you won't appreciate it. I love the garden rooms and stay in them every time if I can .

I shall begin with the positive, the views are superb. The reason for this is that the hotel is perched precariously on the hill side high above Amalfi outside the settlement of Pogerola. The hotel does run a shuttle bus into Amalfi about 15 minutes away) but beware that at peak times this is standing room only, not something you want to do on these roads. There is also a local bus service that is quite regular. The public areas of the hotel are relatively fresh, light and airy making the most of the views. The swimming pool however was a disgrace, it absolutely filthy. When the tour agent was asked about this they replied that Italians don't use pools much and that it was getting towards the end of the season! Not a good response since most guests were either North American or other European. The room we were allocated (room 505) was really not fit for purpose, not even in a 1* establishment let alone one advertised as 4* . The Juliet balcony and it's cheap plastic shutters was an accident waiting to happen. When a breeze got up we could not leave them open as they flapped and banged about. Closing the doors would still allow some sort of view (which is apparently what you pay for here) except that the air conditioning unit, although making plenty of noise, had no appreciable impact on room temperature. The tour agents response to this was again that it was end of season and it probably needed servicing! The furnishings in the room were a motley collection apparently sourced from a junk shop some time in the early 1960s.There was only one bedside light, so dim as be useless so whoever was last to want to go to sleep had to get out of bed to turn off the lights. The bathroom was not much better. There was a bath and showerhead (only reachable by anyone over 5ft 6in} but no splash guard, consequently water everywhere, making the floor very slippery. When the deficiencies of the room were pointed out to the front desk (it is just that and not a reception as I know it) the response was either 'there is nothing I can do about it' and 'this is the standard room you booked'. These phrases were repeated ad nauseam; at least you could say the staff were well trained! On talking to another guest we actually considered ourselves fortunate, we could have been allocate a Garden room (see other reviewers). The restaurant is adequate although the menu doesn't seem to change, so any longer than the 2 nights we were there would become rather monotonous. The bar is expensive but in all honesty no more so than Amalfi in general. It should also be noted that this hotel is not really suitable for anyone with even relatively minor mobility issues or for children. We were booked in as part of a short tour of the Sorrento/Amalfi region and I suspect that the poorest facilities are reserved for guests on these types of visit. Booking direct with the hotel may improve chances but personally I wouldn't be prepared to bet on it. If booking a tour I strongly advise checking whether this hotel is being used! You have been warned.

Via Papa Leone X Amalfi SA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Grand Hotel Excelsior Amalfi is located within a few miles (5 km) of Emerald Grotto and Church of San Pancrazio. This 104-room, 4-star hotel has 2 restaurants, an outdoor pool, and free in-room WiFi. It's also close to Cathedral of Amalfi and Villa Rufolo.


Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10 AM. This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


All 104 air-conditioned rooms provide furnished balconies and minibars. Guests can expect to find free WiFi and 24-inch flat-screen TVs with satellite channels and first-run movies. Bathrooms have hair dryers, free toiletries, and bidets.

Property features

Grand Hotel Excelsior Amalfi offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a conference center, a business center, and coffee/tea in a common area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

71.0% of guests recommend this hotel

Total of 1080 reviews