Grand Hotel Excelsior Amalfi4.0 out of 5.0
Recent guest reviews
Stayed for one week in September 2017 with a friend in a standard twin with balcony and stunning sea view. Beds were comfy, room was spacious and had shower, bath and toilet. Mini fridge and tv included too as well as a safe but we didn't use any of those things! The hotel is clean and tidy and well looked after, some of the carpets probably just need replacing soon! Other reviews say it's old fashioned?! No, it's just a traditional Italian hotel! Bar and pool area is nice, didn't personally use the pool but lots were. Staff were always friendly and helpful and attentive. My only suggestions for improvements would be that the menu is the same all week so could do with some daily specials or similar, there is no entertainment at night, not saying I wanted a tacky animation team but maybe some live music could be good. If you book with thomson just bear in mind that the hotel beach is €10 per person per day, we didn't get round to use it ourselves. The shuttle bus to amalfi and the beach is free, it's fairly regular. The Sita public bus also runs regularly for a small €1.30 charge. Before you book any excursions, get down to amalfi and check the bus and boat itineraries yourself, you can find the same trips for less than the travel company excursions as usual. Overall I really enjoyed my time at the excelsior and would visit again.
Stayed at the Excelsior from 1st September for 1 week. The views from this hotel are stunning and must be one of the best on the Amalfi coast. The Hotel, although in need of some TLC, was very clean, rooms made up each day with clean towels etc. Bed comfortable, but maybe not to everyone's comfort. Staff very pleasant, the younger staff set an example to some of the others. Mealtimes!!! Breakfast was just ok, if you are a full English person, you will be disappointed but would get by. Evening meal one menu ALL season. after day 3 it was a struggle to put 2 courses together and on our 5th night my wife had her starter as the main course........!!!!. Such a great place, but Italy is renowned for their cuisine, did someone forget to tell this hotel. Tip for travellers, beware extra costs/service charges. Visit Gerry's bar, up the hill.
This is a nice, clean hotel and very friendly and helpful staff with fantastic views of Amalfi. It has everything you need but I would suggest you don't book half board. The evening menu stays the same and never changes. We were here for 2 weeks and you can imagine after a very short space of time you get bored. We liked being out of the main town of Amalfi as that can get very busy but just be aware that the roads are very twisty and Italians are crackers behind the wheel. The shuttle bus worked fine for us but you have to watch timings of when the buses come and go or use the Sita bus (their bus service) but again you need to check timings. We found lunch up the hill from the hotel in Pegorola ideal and cheap. There is Gerry's bar or the Cocktail bar (with blue roof). Gerry is very friendly and has a couple of nights of music. The cocktail bar is run by a lovely old chap and his family and although they don't speak a word of English they are very helpful and made us sandwiches to go. The food is sandwiches, panini or toast so basic but in the middle of the day it was perfect for us. Gerry's has more choice and is still good value. Word of warning if you book the Pompeii and Mount Versuvius trip with Thomson (or any other company where you get a tour guide) you won't get time to look at the shops or market stalls. You literally get taken round Pompeii (which is very good and well organised) and then taken to a restaurant where you get main course, drink and dessert for 14 euro's (you don't have to take this option and can go to ones in main square). You get an hour for food and then you move onto Mount Vesuvius. Also note it's 13 Euros to get into Pompeii which is all additional to what you have paid with additional costs to climb up Mount Vesuvius. We didn't get to go up Mount Vesuvius due to bad weather (heavy rain) and got a tour of Naples city in the bus instead. We also did tour to Capri and Treasures of Amalfi. The tour guides are excellent and very knowledgeable.
Wonderful views, a private beach a short ride away, an on-site pool and nice rooms. A shuttle to town. The best was Denise, receptionist/concierge. She suggested restaurants, made reservations and was always smiling. Away from the center but missing all the madness of the center. Highly recommend it.
A little gem of a retro hotel, perched above the Amalfi Coast. The views are stunning, the staff were friendly and helpful, the shuttle bus to town is an essential but the local bus service is excellent if somewhat busy. During our stay the hotel was very clean, with our room cleaned efficiently every day. The food was more than adequate but I was disappointed with the menu selection, but saying that I had more than enough to eat. Loved my stay
There is nothing convenient about this hotel. Be prepared to spend a lot of time on a bus or a lot of money on taxis. Yes, the views are good, but there are few places on amalfi which the views are not good. So it's not worth it. Also the hotels decor is about 40 years old and I barely slept as The beds were unbelievably hard. Take a pass on this hotel.
Perched above Amalfi, the views could not be better - if you have a sea view. However, the hotel is old and has not been maintained to a 4-star level - especially considering the PRICE! Like an Italian Fawlty Towers - with a better view. A shuttle service runs to the main town and back fairly regularly - which is good considering you will have to eat there, because the hotel restaurant was awful - and expensive. Breakfast is OK, but can get very busy - especially if the weather is not good and the outside patio is closed. The bed was like sleeping on a block of wood and although there is a mini bar, it was barely stocked with some beer I'd never heard of - with no coffee/ tea facilities. The bathroom toiletries provided were cheap and nasty. The WiFi was "sporadic" at best, normally non existent.
When we arrived at this hotel we were knocked out by the location and the views, but our expectations continued to be exceeded during our 6 day stay. it is simply a beautiful place to stay with very friendly English speaking staff, great food and exceptional service. The whole place is beautifully kept and the choice of terraces are a joy to relax in. Nice pool with an adjacent pool bar serving snacks and an additional terrace. The jacuzzi bath in our bathroom was an unexpected extra luxury. Waking up in the morning to the most stunning view of the bay was a dream. The food was really good and very good value too. Faultless, magnificent place to stay in this beautiful location, out of main town but free 15 minute bus shuttle running all day and evening made getting around very easy.
My wife and I visited end of August 2017, and we were given a room on the first floor which was drab with a dirty bathroom (black mould and hair on the tiles). The air conditioning did not work making the room really stuffy, forcing me to sleep in reception on the first night. We asked for a new room and they said they would have to speak to the Management, we refused to go back to the room and spent the day camped out in reception. We were told that there were no rooms available, but guests checked out all the time. We were told Management would speak to us but to our disgust never did. We were told the air conditioning was fixed and reluctantly returned to the room. We did not receive any explanation or apology, and this spoiled what could have been a good holiday. Food was quite poor for a so called good hotel particually cooked food at breakfast, the evening menu was not extensive and kept all season and therefore became quite restrictive. Also there was a bad smell of sewerage in some rooms and around the pool. The hotel seems to operate a preferred guest system, and would recommend you avoid this hotel like the Plague.
My husband and I have stayed at the Excelsior Grand Hotel in Amalfi many times. We appreciate the incedredble service. Grazie Lorenzo, Giovanni, Massimo, Antonio and all the other wonderful staff. We love your hotel because it has everything ....breathtaking views, quiet, clean, great food, private pool and beach. Your hotel always makes our trip to Italy magnfico. Grazie Mille. Rosemarie and Stephen Taylor
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 1050 reviews