6/10 Okay
Verified traveler
Mar 9, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Nice room but food and service disappointing
Having seen the good reviews, perhaps our expectations were too high. However, our whole experience was tinged with slight disappointment. The room was nice but the shower ran cold twice, mid-shower. The cups were so tiny it wasn’t worth trying make a cup of tea. The menu for dinner had some great options but they didn’t have both of the mains we had decided on, and hadn’t thought to mention it beforehand. It’s not like we had booked a late table either. I couldn’t eat the risotto as the rice was crunchy, not just al dente. One waitress, Megan, was lovely and was clearly working very hard, while the others needed constant instruction. Lots of noises in the bedroom coming from below; sounded like a hand dryer or extractor. Ordered full English breakfasts in the morning. The waiter presented the plates, minus bacon, saying we had roasted pork belly instead as they’d run out of bacon. On leaving I asked for a takeaway coffee but apparently they had also run out of takeaway cups. There is clearly a hopeful vision for the place but more effort needed to replenish stock and certainly more effort and rapport required from staff, excluding Megan
Verified traveler
Stayed 1 night in Mar 2025
