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Port Benidorm

4.0 out of 5.0

Recent guest reviews

VERY SPEEDY CHECK IN ( could have told me safe needed to be paid for at reception, extra journey not needed ) VERY CLEAN ALL ROUND QUICK FRIENDLY SERVICE AT BAR ( subsidised prices for drinks not in all inc.. very rare ) LOVELY FOOD GREAT LOCATION

First stay here after having a quick look round last year and would stay again for sure. Arrived early so our room wasn't ready for a few hours but were checked in so we could eat and have a few drinks. Room 707 after requesting a low ish floor with a sea view I was very happy with what we got, the beds are very comfy clear glass door for the bathroom is ok if you're comfortable with who you are rooming with as it doesn't offer much privacy spacious room with decent tv few English channels also. Very good restaurant with varied choices of food all good quality as well Fantastic pool area and pool bar pool is very cold until you've been in a few minutes would be good if it was slightly heated might be worth the hotel looking in to this overall a great stay we loved it thanks to all the staff

We’ve just returned home after 10days half board! Everything about this hotel is perfect. We were anxious about staying as we’d read some of the reviews on here, however we found the hotel simply brilliant...we would definitely return! BIG THANKYOU TO ALL THR STAFF FOR MAKING OUR HOLIDAY PERFECT 😃

Nice hotel if you do not have a complaint. Staff are so matter of fact they are annoying. Complained about extractor in room coming on at different times during the night and being very loud took five days of complaining before anything happened. Then just disconnected the fan. Then asked about keeping room on has we had late flight messed about for 3 days before being told sorry hotel full even when we mentioned hotel available on Internet just got told sorry we are full

We stayed at Port Benidorm from 28th April to 5th May and overall were impressed with its cleanliness. We had requested a sea view room with sunny aspect and that's exactly what we were given. The room (1102) was small but perfectly adequate, balcony had reasonably good views and everything was spotless. The bathroom was rather odd in as much as no privacy whatsoever. There is a glass door and a clear glass window straight through to the living/sleeping area so anyone standing in this area can plainly see in. Very modern, very odd and totally unnecessary. A crazy idea that perhaps should have a rethink! Food was plentiful, mostly hot, cooked and presented well. However, another food station would be ideal as it gets very busy in certain areas with large queues. It often put me off so I would instead end up having salad (all delicious by the way). Most mornings were spent sunbathing by the lovely pool. Plenty of sunbeds and a good pool bar. Unfortunately, the pool bar only seemed to have one music selection which was played repeatedly day after day and sometimes too loudly. One morning it was so loud we had to shout to make ourselves heard until eventually my husband requested they turned it down - with thanks from other guests! To be fair, the staff did this immediately. The lifts are easy to use but not always efficient. One morning after breakfast I waited over 20 minutes, twice I watched it pass my floor only to stop on the way up too full to take me so I would have to start all over again. You are only supposed to use the designated lift but there were times when frustration got the better of me and I would use another lift if one stopped and walk up or down a couple of floors instead. Twice I walked down from the eleventh floor too. Good exercise maybe, efficient no! The staff are so hardworking and the hotel is a credit to them all so if they could iron out these few glitches they would have an outstanding hotel. It's in a perfect location for the beach and nightlife - a good karaoke bar is opposite too. Unfortunately I can't say much about the Tui rep. It was only towards the end of the week that we discovered where their desk was but we didn't see any rep at all the whole week walking around and getting to know anyone. Even on our last day there was no sign of anyone seeing us off. I did get a couple of text messages explaining procedure but that was it. If you're reading this, make yourself known a bit more, walk around the pool, greet people outside. That's what being a rep is about. All in all, a super holiday, lovely hotel and hardworking staff. We will return.

Had a week here on the 19th April. Went there before it was refurbished and was not impressed but must say it was a pleasant surprise to see how clean and fresh it was. The food was good with always a choice for everyones palette.Staff were pleasant and helpful. Cant say the same for the Tui rep who needs to brush up on the area and also be available a bit more and also make sure he does what he says he will do in finding out things for you.

It's only day second day here but not living up to the 4stars. If we had paid the advertised price would be very disappointed but we did get discount so on the basis it's ok. On plus side the location is brilliant. We've been to Benidorm several times and think this hotel is perfectly situated as close to beach and night life. We come for the comedians and tribute shows. Hotel would be better if they weren't so mean. Can't remember the last time we had to pay extra to use the safe in a 4star hotel. The rooms have a kettle but no coffee and only 2 of those small milks. These we were told are not replenished ad they are a welcome gift from TUI!! Only other issue is the smell of sewage in the hotel. Hopefully that won't be around for the whole holiday!

stayed at the Port on 24th April for a week. Arrived early so the room was not ready, but was given wristbands to get a drink and something to eat whilst we waited. Room was ready around 2.00pm. Restaurant was busy but the staff found a table for us quickly and gave us a friendly welcome. Choice of food was good. try and get their early as it is less busy. Room was clean and spacious, we had the larger room with the sofa and closed in bathroom. shower was excellent, rooms cleaned every day. Although the hotel was full, we did not find the lifts too troublesome and the wait was only about 5 mins at the worst. The bar area was a good size and the staff were always friendly and worked extremely hard to serve you quickly. The pool area is the best I have seen in Benidorm over the years I have been coming here. Thank you for a great holiday experience, we will return.

Just back from the hotel yesterday and was very pleased. Only 2 Negatives, we were all inc and if we wanted to have a drink after 11pm you had to pay??? And the other was we had to wait an hr and half for our room to be ready. My hubby and I will visit this hotel again. Rooms amazing and beds comfy..the bathroom is ok if you are comfortable with the person you're with as it wasn't very private but enough for the main bits!!!! We were on the 10th floor with amazing view of the promenade..food good and plentiful,drinks good, pool good size no problem with beds,location good, rooms cleaned everyday. I recommend room 1001..not too low and end room. Thankyou to all the friendly staff..see you again sometime.

Just returned from a weeks holiday at this hotel. . Hotel has been refurbished to a very high standard. Hotel is clean airy and light. The bedrooms are spacious and highly decorated, walkin shower. The dining room is spacious with lovely white tables and chairs and very clean. Food was good with a good choice. Staff are very helpful and friendly. The pool area was large with numerous beds to go round with a lovely cafe area with tables and chairs. Entertainment was good with a good variety of Acts. Usually two lots of entertainment each night. The entertainment went on from 9.30 till 12.00. Drinks were of a good standard. The hotel is in a good location, only 2 minutes to the beach. Wouldn't hesitate on returning to this hotel. Wel done to all the staff for a lovely holiday.

Reviews from Trip Advisor

Trip Advisor aggregated rating

58.0% of guests recommend this hotel

Total of 1196 reviews