BlueSense Villajoyosa3.0 out of 5.0
Recent guest reviews
The staff were lovely but I didn't realise the beach had no sand so disappointed. To be honest the main reason I wouldn't go back is because the food was so bad. Even in the morning the only eggs available were some form of scrambled and when I asked if I could have a fried egg I was told they are banned! Very cheap meat and generally disappointed. I think if they changed the food I would return as it was pleasant. 3 star hotel, very 3 star.
Having felt the need for a nice weekend away at a reasonable price we booked what we believed would be a lovely place and hotel, however on arrival at first sight I was immediately unsure of what we would enter and I was right too. The hotel is very very dated and ok that isn´t necessarily a problem if clean and tidy but how they have a 3 star rating is beyond me. Our room although spacious had a big rubber stopper under the front door to lift it this causing a gap of an inch. The Bathroom door wouldn´t close so we had to use a very old plastic stool to put against it for privacy, the toilet roll holder didn´t work so on entry we were welcomed to HALF a toilet roll that was on the edge of the bath, there were two grotty shower curtains and a double sink with half the taps not working. Underneath the soap dish in the bath and under the double sink was dirty and grotty looking fittings only just attached. There was no mini fridge in the room which meant you couldn´t even keep a bottle of water cold we tried to fill the biday with cold water in order to keep drinks cold but by the time we went around the hotel and back, the water had run out. There was no security safe, no glasses in the room apart from crappy plastic ones in the bathroom. There wasn´t a balcony yet the reducing the room size would accomodate one, two big opening windows and a big old air conditioning unit smack bang in the middle of the windows, (I suppose we are lucky that worked) even if it was very noisy. Breakfast was disgusting, coffee out of machine rubbish, orange juice out of machine like a cheap squash, food cold. We weren´t told properly where clients lifts were so used the tradesmen lift of which we travelled up and down to the basement at one point and with no further confidence in it had to take the staris, until another occupant told us there were two more lifts at the end of the corridors. Corridors were badly lit and there was only one toilet downstairs in reception area for the whole of the bar, restaurant and pool area. The pool was lovely and a short walk to a private pebble cove beach, This is all i can imagine that is giving this hotel any sort of rating but certainly not a 3 star. The view however, was to die for. Should it not have been a big fiesta weekend in Bendiorm I would have happily paid extra to move. Very very poor hotel and I have written to them directly to complain with so far no reply. I must warn you all if you feel that you deserve a nice weekend or week away with your hard earned money, DON´T WASTE IT GOING HERE.
I booked 14 days B&B at the hotel, but 2 days into my stay the hotel announced they were closing the following Monday. Obviously this concerned me greatly, to say the least!. A girl on the reception, Chrisitina, attempted to translate the conversation between myself and the manager, who could barely speak a word of English. It was agreed, as the restaurant and hotel was closing, I would be moved into a studio apartment with a kitchen, and that the free wifi would continue, as would the maid service. ( A word about the dining room: at breakfast a number of small birds flew around the room. I'm a closet twitcher and love birds, but other guests were fairly shocked at the complete disregard for hygiene, not to mention the bird droppings around the restaurant. You can see one of the birds in one of the pictures I've uploaded ). When I went to look at the studio, quite frankly I was shocked: the place was filthy, the floor hadn't been cleaned for a very long time, there was a 6 inch diameter hole in the bathroom floor, the cooker was simply a worn out hob, which would be condemned by Heath and Safety in England, the frying pan ( the sole usable pan ) was filthy and blackened with burnt food. The balcony floor was filthy and covered with bird droppings. Please look at my photos..... I got very angry at reception and was offered another studio, almost as dirty and decrepit as the first, with the added "bonus" of 2 single beds instead of a double. At this point, I rued the day I'd booked this hotel. The purpose of my visit was mostly business, in Benidorm, but I was looking forward to a few days R&R, but frankly the hotel closing simply ruined the trip, as it obviously would! Just when I thought things couldn't get any worse, on the Monday the hotel was due to close, the wifi stopped ( apparently they hadn't paid the bill! ), which was essential to my business. And on Tuesday morning, the maid service stopped too. I decided to contact getaroom, who told me as soon as I checked out they would investigate my claims, and attempt to get a refund from the hotel. To getaroom's great credit ( and as a result of their diligence ) several weeks after I returned I received 25% of my hotel cost refunded. I think the least the hotel could have done was given me 50% of my costs refunded, but they simply dug their heels in, and didn't want to know. Basically the hotel sold me 2 week's B&B under false pretences: they knew they were closing, they knew they couldn't honour their agreement, but they still took my money. I visited my local CAB and consulted a solicitor: they both said that as the hotel wasn't affiliated to ABTA, there was little they could do, except pursue compensation in the European small claims court, which can prove rather costly. This hotel is in a beautiful location, however the management are obviously not to be trusted. Again I will say, they sold me 14 days B&B under false pretences. Do yourselves a favour: if you're thinking about booking this hotel, check out my pictures and then AVOID!!!
Beds so hard they hurt my back and bruised my hips so couldn't sleep on my side. Was told to sleep on blankets under the sheet.Pillow flat as pancake (only one given). Had to request several more. Breakfast deplorable. Food was cold, far too salty, dried up and inedible. Birds flying around dining room eating from plates if left unattended. Food left uncovered with flies and wasps settling on it. Coffee horrid. Fruit juice like watery squash. Due to remoteness I was forced to pay for evening meal which was again inedible so I requested a refund after 3 days. Thereafter didn't eat for rest of stay except toast at breakfast, as nowhere to eat locally without transport. No english TV only Spanish. Nothing at all to do in evenings if alone. Hotel dead with no atmosphere. Excessively dark outside corridors to rooms. Far too remote. Not suitable for disabled without a car, which is essential. No local shops, bars, cafes or restaurants. No local entertainment of any kind. Too bad if you need a snack or chemist urgently. Bus is every 2 hours, not hourly. Last bus 19.30. Train nearly a mile walk to get to with no bus service to it. No Airport shuttle service in spite of being advertised. No luggage storage which was also advertised. Luggage kept behind reception in full view of public and no receipt given. No snack bar or café which was advertised. Staff said hire of mobility scooter is inadvisable as it would tip backwards when travelling up or down the long excessively steep hill to the hotel. Also range of battery would not get to local town or shops and back. Total waste of money - left there feeling drained and exhausted and in severe pain after 6 days trying to travel anywhere by inaccessible and/or non existent public transport..
Arrival, receptionist polite but reserved - I should think her job is spent dealing with complaints most of the time so I don't blame her for her lack of enthusiasm. Reception area lovely. Such a shame a little of the room fees weren't reinvested into the place. Lovely location, great value for money and good sized rooms. We didn't expect newly decorated rooms for the money so that was perfectly adequate. However the Shower holder needed tightening so flooded bathroom trying to hold it while using. Toilet cistern coming off wall. Toilet roll holder broken. Wardrobe door coming off runner. Bed linen a sheet only, which was fine at this time of year. Some Light bulbs need replacing - especially the outside light- Thank goodness for the torch on the phone! These things wouldn't take much to put right. The elevator is a bit dodgy - we did get stick in it one night so we took the stairs that were not lit at all! Having read some of the reviews we were expecting to have to eat out- it was really good- plentiful and full range of English (which I do not expect in Spain) and continental. Service excellent. The coffee was awful but every variety of juice available more than compensated. A few house keeping issues (i.e. Broken floor tiles) that could be fixed easily but overall couldn't have asked for a tastier breakfast. The pool area is lovely, and if you play tennis there are about 12 courts! I didn't look at the hotel website until after reading some of the reviews here, and yes that's quite a bit out of date as not much has been redecorated in quite a while! For us, the peace and tranquility, the stunning views, great breakfast and large room suited our needs and was well under our budget.
We stayed at this hotel for a week. The room was clean and Air Conditioning good. All balconies face towards the sea at various heights and angles. We were bed and beakfast only. Breakfast was fine , plenty of choice that you'd expect from any good hotel chain. We ate evening meals in Villajoyosa so cannot comment on the evening meals e.t.c. Bar prices OK for Hotel. 3 Euros for a large beer. 1.50 euros for a glass of wine. Beach bar is in good as well which served snacks. We had a burger once and it was 10 Euros, food was fine. We only ate there once but other food we saw looked good as well. There is a bus stop outside the hotel with a mini bus into Villajoyosa every hour at 15 minutes past the hour. Price is 1.80 euros per person. Note though you have to go to back of bus and press button when you want to get off. When you go over a bridge with a small valley underneath containing pathway and river down to sea is when to do it. Hotel is very Spanish so communication can be 'interesting' some times but usually managed to get the message across eventually. Villajoyosa is also more Spanish although most restaurant owners seemed to speak English. Beach and promenade very nice and obviously a little quieter than you would expect from Benidorm just up the road, but plenty of Restaurants / Bars. There is a tram stop about 15 minutes walk from Hotel depending on your fitness level (I am an averagely fit 53 year old). But we didn't use it as we were quite happy where we were. Did walk into Villajoyosa one day but you could only do this on a cooler day. Hotel pool was Ok but not that big so could be a bit crowded, the Hotel does have it's own private beach so you can get away to that if you want it quieter. We didn't use the sun loungers by beach as you can find areas to place a beach towel for free.
Lovely hotel for a peaceful break. Clean n staff were nice. It is a bit isolated as in everything is a quite a bit of a walk. However taxi service is fab. Villajoyosa town is 11 euro away and is a beautiful cove with restuarants n shops. Benidorm is 26 euro away. We had a fab time x
This hotel is full of Spanish people we moved here from hotel Bonalba as we where told by on the beach this was a much livelier hotel for children how wrong and misleading can that be. It's rooms are ok just the corridors are dark, the lobby/bar area is pleasant as it has proper comfortable material sofas, the staff are pleasant. The hotel has no shops near it or bars or restaurants the food choice was very poor and reused from the lunch left overs, again nothing for children not entertainment at all except a tv with spainish programmes. There is a beautiful beach a short stroll from the hotel with a life gaurd and it looks like a bar food area but it was closed when we stayed, the sea is very rough and wld be dangerous for children to play in never mind a strong swimmer like myself, we move hotels at our own cost tomorrow as this place is just not for families at all
We decided to take a trip to Villajoyosa near Benidorm to spend a day at the Rugby sevens, on arrival we were given a bit of a fright when the receptionist told us that the company that we booked through had cancelled our room showing us the slip of paper saying so. We told the man that we didn't cancel but he said for reasons like this we have stopped dealing with companies like these (Agoda) However he successfully found us a room due to a no show which we were more than happy about since we'd just driven the best part of two hours. OK about the hotel. The hotel Blue Sense from the outside looks like it was built for the 70s boom in package holiday deals . It's like taking a trip back in time when you're walking to your room through its corridors, first noticeable thing when entering the room was that there was no slot next to the door to put the key card that enables you to keep the lights on, a very old fashioned looking room safe that requires an actual key that you have to ask for at reception, a modern TV but no remote,( no doubt you have to ask for that too.) In a rather spacious bathroom there's everything you'd need including a very old looking bath and shower combined, even a bidet if you're into that. The room we were given didn't have the best of views since we were on the ground level in fact we had to keep the curtains closed to stop people from looking in as they passed by, so if you do book a room here, second floor or upwards if you can manage it because they will all have a great sea view. So now that I've got all or even most of the negatives out the way it's only fair I point out some positives also. The hotel staff were very friendly given that they're more used to a Spanish clientele, the rooms are (although old) , are spotlessly clean which is all you need for a one or two nights and it's only a short 5 minute car or taxi ride from the town centre. Would I go back there?........ Probably but I'd book directly with the hotel the next time.
Francisco Jose and ignacia have been amazing during our stay making us welcome at night in the bar. The hotel is very quiet but well maintained and nice. Enjoyed our stay. Only small issue is lighting on the landings were very dull and need updating.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
Located within a mile (2 km) of Paraiso Beach, BlueSense Villajoyosa is within 3 miles (5 km) of San Antonio Chapel. This 3-star aparthotel has 110 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking. It's on the beach and also close to Villajoyosa Seafront Promenade and Villajoyosa Central Beach.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar. Get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.
All 110 recently renovated apartments provide phones and desks. TVs come with satellite channels, and free WiFi keeps guests connected. Free toiletries are also available. Limited housekeeping is available.
Renovated in 2015, BlueSense Villajoyosa offers an outdoor pool, free WiFi in public areas, and a conference center. If you drive, take advantage of free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach aparthotel include a terrace, laundry facilities, and a garden.
Reviews from Trip Advisor
44% of guests recommend this hotelTotal of 150 reviews