Isla de la Garena4.0 out of 5.0
Recent guest reviews
Good stay! The room was very clean and comfortable with a great bathroom and shower. I loved the slightly 70's modern vibe of the built-ins and furniture. I had an early check-out and the concierge actually made myself and my group coffees at 5AM - very nice service! I didn't get to check out the pool, but it looked quite nice. The location was great as it is close the airport and also very close to Alcalá de Henares - a UNESCO World Heritage Site. A very nice town to visit if you are flying through Madrid.
It might have been a great 4 stars Hotel 5 to 10 years ago. For how it is now 3 stars would be more than enough. The room was not very well cleaned (pieces of bread were in each and every corner) anf frigo bar was empty. SPA and Gym were ok eventho chairs were broken. Not bad nor good.
Excellent staff who are always helpful. Tends to get very busy at the weekend as it has a very good outdoor pool area and also seems to be the local wedding celebrations venue, but weekdays it can be very quiet which is ideal for us. Only downside would be the quality of the menu at lunchtime if you just want a snack and not a full meal. It is not close to the airport, 40euros each way depending which taxi you get, and there a lot of closer hotels to the airport if that is your preference.
I booked this hotel because of the price and because it was represented by ORBITZ to be close to the airport, as I had another flight the next day. However the taxi from the Madrid airport was 40 euros, and back to the airport a bit under 40 euros. I spent more on the two taxis than the cost of the room. The hotel was clean and the prices at dinner and breakfast were very reasonable. I could not get wifi in my room and had to go to the lobby to get wifi. Not much in the local area, but fine with me as I was only looking for a place near the airport. Nothing wrong with the hotel, but I will not stay again because it Is NOT close to the airport.
Stayed here for business. The hotel rooms were good and the staff were really helpful. But if I am staying away for business there are really two other things that I am looking for the first is wifi in my room so that I can conduct business whilst at the hotel. I was put in room 228 this had no WIFI I went to reception and complained so they put me in 202 which was closer to reception but even this had limited levels so I guess you have to be on the first floor right on top of the reception to get any signal. The second is somewhere to eat. When I asked about the restaurant I was told it was closed but they did bar meals which are great if you want burger and chips but on the second night they couldn't even offer chips as they were cleaning the kitchen so had reduced the menu. Whether this was true or they all just wanted to watch the football that was on I don't know. It claims to be a four star hotel but I would not expect these problems from a hotel rated like that.
I often travel for business to Alcala De Henares and there are only a few options available close to where we work - there are quite a few hotel in the town itself. Isla de La Garena is a little gem of a hotel, and the staff are very welcoming. The rooms are nice size, very clean, and there are a good facilities in the hotel. The restaurant is not always open, but there are bar meals daily, and the breakfast has a good set of options. For me the location and the quality of the rooms and staff make this a very good choice for my business stays.
Clean bedrooms (daily verified) Wonderful breakfast with all fresh choice and beverages Staff really kind and taking care on all your request Full assistance on desk when information needed. Staff very supportive & helpful!
Clean bedrooms (daily verified) Wonderful breakfast with all all fresh choice and beverages Staff really kind and taking care on all your request Full assistance on desk when information needed Perhaps an improvement : improve restaurant area as often the same proposals !?
We spent one night at this hotel in December with our dog. Our room was modern and clean and had a nice terrace. The bathroom was large and clean but a little outdated for my taste, same goes for the lobby and indoor pool. We didn't get to use outside pool because of traveling in December, but the outside area is very pretty and looks like something to be enjoyed in a warmer weather. We ordered lunch from room service menu when we checked in and absolutely loved it! The food was incredible! Our breakfast was simple,good and included everything you need in the morning. Stuff is very friendly and hotel has free easy parking. If you have a car it is a great place to stay for travelers on a budget. Overall hotel has great value.
We stayed at this hotel to check out the facilities for my sons wedding which is not far from this hotel. A great base with local bars and resturants only a 5 min walk away. We was very pleased with the rooms and pool area and spa. The breakfast was of a good standard. We have now booked 29 rooms for my sons party.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Within a short walk of La Garena Plaza Shopping Center, Isla de la Garena is within a mile (2 km) of Casa de Hippolytus. This 79-room, 4-star hotel has a restaurant, a full-service spa, and free in-room WiFi. Also close to this Alcala de Henares hotel are Foro de Complutum and Puerta de Madrid.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10:30 AM.
All of Isla de la Garena's 79 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and free newspapers. TVs come with cable channels, and guests can stay connected with free WiFi. Safes, phones, and desks are also standard.
Guests staying at Isla de la Garena enjoy access to a full-service spa, a fitness center, and a spa tub. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include a rooftop terrace, free WiFi in public areas, and conference space.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 172 reviews