Luxury Hotels in Alamo Heights, San Antonio

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Alamo Heights hotels essential information

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Recent Luxury Hotels Reviews

4/5 Good

"The hotel was fine, but two things that are easy fixes were pretty aggravating. First we arrived around 5:00 pm with check-in at 4. We were told that our room was not ready and it was needing final checks by the hotel staff. I asked specifically how long that might be, and the response was “maybe 20 or 30 minutes”. As I was being told this I heard another guest ask when his room would be ready because he had waited for over an hour. They said his room was now ready. We waited for over an hour and I returned to the front desk and asked if I could get an updated time. 2 minutes later my room was ready this was after 6 pm so more than two hours after our check in time. While we were waiting I heard at least 3 other guests be told that their rooms weren’t ready. I understand that delays happen, but clearly this was a larger issue than a single room not being ready. It would have been nice to be notified prior to our arrival to let us know there would be delays. If there is widespread delays it seems like an easy fix to send a simple email or text letting guests know. The 2nd aggravating and somewhat amusing item was that upon checkout I asked what the “destination charge” was for and one of the items was “to help cover costs for complimentary drinks offered during check-in”. So I’m being charged at checkout so that the hotel can offer “complimentary” drinks while I check-in. The front drive staff was phenomenal. Overall, the hotel is nice and the location is great."

A verified traveler stayed at Hotel Valencia Riverwalk

Posted less than an hour ago

3/5 Okay

"I booked this hotel cause it looks absolutely gorgeous in the pictures. The lobby is very beautiful, great location. The rooms were OK definitely needs more cleaning if you have OCD like me and can pinpoint different spots in the room and in the bathroom got me pretty disgusting. I feel like the hallways had a weird musky smell. The river walk view wasn’t as I expected. It would be. I definitely do have to admit the safety of this hotel is their top priority. You must scan your key card in order to use the elevator to get to your room. I extremely appreciate how safety was. The cleaning the rooms and hallways must be worked on a little bit more. Some of the wallpapers in the hallway was missing. The walls are very thin. We were on the fourth floor and we can still hear people from the first floor honking the horn."

A verified traveler stayed at Riverwalk Plaza

Posted 1 hour ago

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