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Recent guest reviews

Love it there

The property has so much potential. It’s in a great location and pool areas are spectacular. Unfortunately all of that means nothing when the staff is terrible. From check in to check out we had a terrible experience. The staff is rude and does not care about customer service. The lobby has mold all over the roof. Most rooms are outdated and falling apart. Upgraded to sun club with room service and what not. My phone didn’t work so I couldn’t order anything. My walk out pool option was terrible as the pool wasn’t even visible from my room. Tried to complain about it at the front desk and I got the yeah we will handle it but nothing ever happened. Overall yeah the prices are great for this hotel it’s just not worth it at all. Would not recommend.

Staff overall was fantastic very courteous. Since the check in guy, to the cleaning personnel at the lobby. I felt welcome. The night I checked in a bellmen was busy working by himself but he was so patient with me and was not overwhelmed at all by all the chaos around him. Servers during breakfast were outstanding that were all willing to offer advices about places to visit and if they didn’t know they made sure someone did.

The beach was amazing colorful fish everywhere you could snorkel right off the beach staff was very friendly and always willing to make your stay great rooms were cleaned everyday and beds turned down at night.Nighttime shows were ok not great but they are just reopening they will get better I’m sure, food was great for the most part could have been a little hotter at times.They do need more daily activities going on and maybe some live music in the lobby at night from like 9:30-11:00 . Overall it was a fantastic trip and would definitely recommend for a great vacation spot.

Beautiful Beach, quiet evenings. Very friendly staff.

The property is well kept by hoards of hard working and very friendly employees. They do cater to children, not that bothers me but may some, but take note they have went to great efforts to mainly isolate the little ones to the two areas of the resort that cater to the little ones. Buffet was very standard fare. The food at the service restaurants was all very good, more so at Portofino Italian, but mostly at Olive Branch Mediterranean cuisine, excellent. Booze was very standard with DosXX on tap, and yes they do provide beach wait service.

Impeccable customer service! Food was very good and the view was breathtaking.

Carr. Cancún - Tulum KM 252 Akumal QROO

Hotel highlights

  • Free WiFi in public areas
  • Free valet and self parking
  • Onsite dining
  • 7 outdoor pools

Sunscape Akumal Beach Resorts & Spa - All Inclusive places you within 2 miles (3 km) of popular sights like Akumal Beach and Riviera Maya Golf Club. This 362-room, 4-star resort welcomes guests with 7 outdoor pools, 6 restaurants, and free valet parking.


Dining

This resort is home to 6 onsite restaurants, perfect for a quick bite to eat. You can get a quick energy boost at the coffee shop/café.


Rooms

All 362 individually decorated rooms provide safes and desks. Guests can expect to find flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries.


Property features

Guests staying at Sunscape Akumal Beach Resorts & Spa - All Inclusive enjoy access to 7 outdoor pools, a children's pool, and free WiFi in public areas. If you decide to drive, there's free valet parking. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Other amenities at this beach resort include a free kid's club, coffee/tea in a common area, and a terrace.

Room options

Sun Club Pool View King

1 King Bed | Sleeps 3

Sun Club Ocean Front King

1 King Bed | Sleeps 3

Deluxe Tropical View Double

2 Double Beds | Sleeps 4

Sun Club Jr Suite Ocean Front King

1 King Bed | Sleeps 2

Guest reviews for Sunscape Akumal Beach Resorts & Spa - All Inclusive

Everyone (3) Couples (4) Family (1)
5
Partner Couples

Love it there

By on May 6, 2021

Review comment responded on May 7, 2021

Dear Guest, Thank you so much for rating your vacation experience at Sunscape Akumal Beach! We are very happy to know you had such a great stay with us! Hopefully, we will be able to host you again soon to add more amazing memories to your travel experiences. Best regards, Karla Ortiz Social Media Coordinator/eConcierge Sunscape Akumal Resort & Spa

4
Everyone

By on Mar 29, 2021

Review comment responded on Apr 9, 2021

Estimado huésped, ¡Muchas gracias por haber elegido nuestro hotel Sunscape Akumal Beach para disfrutar de tus vacaciones! Estaremos ansiosos por hospedarlos de nuevo en el Caribe Mexicano y añadir más increíbles recuerdos a sus experiencias de viaje. Sinceramente, Karla Ortiz Coordinador de Redes Sociales/eConcierge Sunscape Akumal Resort & Spa

1
Friends

The property has so much potential. It’s in a great location and pool areas are spectacular. Unfortunately all of that means nothing when the staff is terrible. From check in to check out we had a terrible experience. The staff is rude and does not care about customer service. The lobby has mold all over the roof. Most rooms are outdated and falling apart. Upgraded to sun club with room service and what not. My phone didn’t work so I couldn’t order anything. My walk out pool option was terrible as the pool wasn’t even visible from my room. Tried to complain about it at the front desk and I got the yeah we will handle it but nothing ever happened. Overall yeah the prices are great for this hotel it’s just not worth it at all. Would not recommend.

By on Jan 18, 2021

Review comment responded on Feb 18, 2021

Dear Guest, Thank you for choosing our resort for your visit to Mexico and for the time you took to share your personal impressions about your experience. We are pleased to know you have enjoyed our location, and pools. We regret to read our services and standards did not meet your expectations. We understand each guest has different preferences, nevertheless, we always work very hard to fulfill our guest expectations and needs. Thank you for your recommendation and observations, rest assured we will address your comments with the areas involved. Again, thank you for your feedback and an apology for any inconvenient during your visit. We can only ask for a second change to host you again and with our personalized assistance change your perceptions. Sincerely, Karla Ortiz Social Media Coordinator

5
Friends

Staff overall was fantastic very courteous. Since the check in guy, to the cleaning personnel at the lobby. I felt welcome. The night I checked in a bellmen was busy working by himself but he was so patient with me and was not overwhelmed at all by all the chaos around him. Servers during breakfast were outstanding that were all willing to offer advices about places to visit and if they didn’t know they made sure someone did.

By , from Maryland on Nov 22, 2020

Review comment responded on Nov 23, 2020

Dear Kelly, We are thrilled to read your comments about your fantastic experience at Sunscape Akumal Beach! We are happy to read that your stay with us to meet your expectations. It is a pleasure for us to knowing that you enjoyed your stay and the quality of service that was offered. We truly hope to have the opportunity to host you again in your future vacations in the Mexican Caribbean. Sincerely, Karla Ortiz Social Media Coordinator/eConcierge Sunscape Akumal Resort & Spa

4
Everyone

By on Mar 24, 2020

Review comment responded on Mar 31, 2020

Dear guest, Thank you for rating your recent stay at Sunscape Akumal Beach with the Expedia community. It was a true pleasure to be a part vacation experience in this amazing destination. We would like to thank you again for choosing to stay with us, we are ready to welcome you back in the near future. Kind regards, Karla Ortiz Social Media Coordinator Sunscape Akumal Resort & Spa

5
Friends

The beach was amazing colorful fish everywhere you could snorkel right off the beach staff was very friendly and always willing to make your stay great rooms were cleaned everyday and beds turned down at night.Nighttime shows were ok not great but they are just reopening they will get better I’m sure, food was great for the most part could have been a little hotter at times.They do need more daily activities going on and maybe some live music in the lobby at night from like 9:30-11:00 . Overall it was a fantastic trip and would definitely recommend for a great vacation spot.

By on Feb 29, 2020

Review comment responded on Mar 4, 2020

Dear Guest, We are thrilled to read your comments about your fantastic experience at Sunscape Akumal Beach! We are happy to read that your stay with us has met your expectations. It is a pleasure for us to knowing that you enjoyed your stay and the quality of service that was offered, especially the beach and surroundings, cleanliness, room facilities, and staff assistance. Thank you for your recommendation and observations, rest assured we will address your comments with the areas involved. We truly hope to have the opportunity to host you again in your future vacations in the Mexican Caribbean. Sincerely, Karla Ortiz Social Media Coordinator Sunscape Akumal Resort & Spa

4
Partner Couples

Beautiful Beach, quiet evenings. Very friendly staff.

By on Feb 28, 2020

Review comment responded on Feb 28, 2020

Dear Guest, We were delighted to have you with us and we would like to thank you so much for providing feedback regarding your recent stay at Sunscape Akumal Beach. We are pleased to know you have enjoyed our beach, surroundings, and staff assistance. We really hope to welcome you again very soon. Kind Regards, Karla Ortiz Social Media Coordinator Sunscape Akumal Resort & Spa

4
Family Partner Couples

The property is well kept by hoards of hard working and very friendly employees. They do cater to children, not that bothers me but may some, but take note they have went to great efforts to mainly isolate the little ones to the two areas of the resort that cater to the little ones. Buffet was very standard fare. The food at the service restaurants was all very good, more so at Portofino Italian, but mostly at Olive Branch Mediterranean cuisine, excellent. Booze was very standard with DosXX on tap, and yes they do provide beach wait service.

By on Feb 28, 2020

Review comment responded on Feb 28, 2020

Dear Guest, Thank you very much for your feedback, it was certainly our pleasure to have you as our guests at Sunscape Akumal Beach! We are very happy to know you had a great stay with us, especially our gastronomical offer, kid’s facilities, and staff assistance. Rest assured that all the comments will be shared with the staff and Management as your feedback helps us improve the quality and standards in our resort. Once again, thank you for your visit and we look forward to welcoming you back. Cordially yours, Karla Ortiz Social Media Coordinator Sunscape Akumal Resort & Spa

5
Partner Couples

Impeccable customer service! Food was very good and the view was breathtaking.

By on Feb 16, 2020

Review comment responded on Feb 17, 2020

Dear Guest, Thank you so much for taking the time to share your wonderful comments about your recent vacation experience at Sunscape Akumal Beach! We are very happy to know you had such a great stay with us and enjoyed our gastronomical offer, and staff assistance. Hopefully we will be able to host you again soon to add more amazing memories to your travel experiences. Best regards, Karla Ortiz Social Media Coordinator Sunscape Akumal Resort & Spa

3
Everyone

By on Nov 8, 2019

Review comment responded on Nov 9, 2019

Dear guest, Thank you so much for taking the time to rate your experience at our resort. We would have like to know a little more about your comments and impressions to identify the areas where we need to improve our services. We can only wish for a second chance to welcome you back again and change your previous experience. Cordially yours, Karla Ortiz Social Media Coordinator

Sunscape Akumal Beach Resorts & Spa - All Inclusive

Carr. Cancún - Tulum KM 252, Akumal, QROO 77780
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