Best Western Hotel Le Galice3.0 out of 5.0
Recent guest reviews
So many things are just wrong about this hotel. The lobby area is ok but that's the only good thing I can say about this hotel. Our room was dark and dreary. Everything was brown and the poor lighting in the room didn't help. It was clean. When we arrived we were told the restaurant was closed. There was no mention of this on the website. So, after a long day of driving we had to head out to find something to eat. We ended up at McDonald's as most restaurants were closed. Back at the hotel the front desk personnel were often MIA. The parking garage was a nightmare that we paid an extra 15 euros for. The breakfast was so bad. The scrambled eggs tasted like water and again this was an extra cost of 12,50 each. I could go on and on about this terrible hotel but I'll just end it here by recommending that you find another hotel for your stay in Aix-en-Provence.
Pool view is manifique. Top roof situated. Close to inner city and harbour restaurants. Parkplace possible. Early cheap breakfast possible 05:30-7:30 7€. Normal breakfast is € 16 expensive but very good. Breakfast is Opposite hotel. Very nice. Beach 20 minutes walk to the left; gualangue to the right also 20 minutes. Very doable by foot.
Gotel was a bit away from the central, i was with a car so it was fine for me. Rooms were wide and nice, bathroom was also big and nice. not really new furnitures but not old either staff was nice and kind, they helped a lot. For a business trip it was good, i found what i expect.
Stayed there for two nights. The staff were among the friendliest French people I have met. Not being fluent in French I had been expecting difficulties, however the staff I dealt with either spoke perfect English or had their colleagues to assist.
We stayed here for three nights. It was one of the few hotels in Aix with a pool, that was reasonably affordable and not in the middle of nowhere. All other hotels near the centre with pools were very expensive. Yet, I did not quite expect such a fiasco. We were allocated a room with a view over the car park. I went bak to reception to state that we paid extra for a poolside room. The lady said that is not what her booking form said. My reply was that it was not my problem, but that we specifically paid more. Reluctantly they moved us to a room overlooking the pool(view massively overrated). Anyway, when I got back with the new key card, it didn't work, so I had to traipse back to reception again. Our original requests to have two key cards, which is generally the norm everywhere in the world if you are two guests, were denied. The reason for only one key card was that they didn't have any more....... (one can generally buy these key cards 500 to a box, and they certainly don't have 500 rooms) The reception staff was poor from start to finish. As it was extremely hot, I went to ask for an extra bed sheet, as the duvet in the room would have been too hot. I was told, "NO BED SHEET", just like that. I was surprised, as I didn't think it was a huge request. Eventually the lady on reception wrote my room number down with a huge sigh. They then brought it. It turned out to be a duvet cover. So again I had to go and explain that it was too hot for a duvet, and that I would an extra bed sheet to sleep under. They could not understand by I didn't want a duvet cover. Only then did they bring the correct item. When going to reception on several occasions, there wold be no one there, and the reception staff could be heard chatting in the back office. Several times some French guests would shout at the closed door, and then the staff would appear with no apology whatsoever. The second day, after a long day, we got to the room, and again the key card did not work. By now it was getting a bit long in the tooth. The second last day I was using the pool in the morning. The toilet by the pool and outside restaurant was out of order, and the sign said to use the lobby toilets. When then going to the lobby toilets, it had no toilet paper. This is just poor. First of all, all their conference rooms were booked, so the lobby toilets would get used a lot more. But the fact is that almost any hotel in the world has an hourly toilet check for lobby toilets, to make sure they are stocked and cleaned. Here, they just don't care. So again, I had to speak to reception to tell them there is no toilet paper. The bathroom in our room(406) had these big dirty marks on it, with some of the tiles white, and the others grey with dirt. It seriously needed a good deck scrubber. The only good things about this hotel is the comfortable beds, and the pool. As it gets extremely hot in Provence in the summer, a cooling dip in the pool after a hot day was very nice. But that's about it. The pictures of the rooms on booking sites are not accurate, as we had furniture that looked straight from the seventies in our room. If this hotel just gets the basics right, and teach the staff the basics in customer services and manners, they will make a lot of progress. If in Aix at any different time of year, I would certainly not stay here. There is a lot of hotels closer to town. The wifi was free, but one had to sign in again every 3 hours. Also, it did NOT allow apps like whatsapp to work, which it very poor. They probably don't care much about normal guests, as it seemed they do a lot of business with tour groups staying one night at a time, and their conference rooms.
The good: clean, basic room. Comfortable bed with nice pillows. Pleasant staff. Reasonable breakfast. 24 hour restaurant. Swimming pool. Secure underground parking. 10 minutes walk from town. The not so good:slow internet that times out and drops out frequently. Can't Skype or FaceTime on the free internet - you have to pay €6 for that. Liquid soap attached to the wall. €12 breakfast not value for money. €13 for underground parking for a motorcycle - seriously?!? Overpriced. I'd look elsewhere next time, I was disappointed.
We stayed in this hotel a night during our stay in Aix-en-Provence. The hotel is large and has a bar and dinner area. The check in was efficient and quick and they had a place for us to keep our luggage before check in (4pm?!). We parked downstairs in their private parking area, which is nice that is covered, but a quite tight space. Parking at 14 EUR extra. The room was ok - as your would expect from a 3-star hotel. Shampoo was available, for example. The shame about the hotel is that is a bit of walk to the downtown and the area walking to downtown is not the best..or did not feel like it when we did it. I would agree with comments that it looks a bit run down, but then again, you get what you pay for.
Of all the hotels we stayed in in our tour through France this was the worst value for money and had the lowest standard of cleanliness. For a one night stay it was just acceptable but too expensive for what it was. Best Western must have dropped their guard on this one!
We were a group of six on tourism. Hotel rooms and beds were very nice and comfortable. Breakfast very nice as well. Service very good. We enjoyed our stay and will come back to the same hotel next time
This hotel has tiny rooms with no amenities. The internet logs off every hour and the login is so complicated that it is very frustrating. The hotel does not provide any toilet amenities and the service is quite pathetic. Not a business friendly hotel. In my group of 6 people, the hotel messed up the booking and denied rooms to 4 people. Avoid and I am sure there are better hotels in aix en provence
Reviews from Trip Advisor
64% of guests recommend this hotelTotal of 521 reviews