Hotel Romano Palace Acapulco2.5 out of 5.0
Recent guest reviews
Seriously ... if you're so poor that you can't dig up another $10 - $15 a night for a decent place you should save up until you can. Location might be this hotel's only virtue ... depending on your priorities. The beach is across 6-8 lanes (plus a wide boulevard) of unyielding traffic, but if you're fine with dashing across that, along with the many clubs pounding out noise until 4 am (sorry, it's not music) and incessant traffic chaos then you just might like the location. Then it starts to go downhill from there: facilities are long past their glory years and haven't seen repairs & maintenance for far too long. The pool: my God, the pool! crowded, overflowing with screeching urchins ... far too small to accommodate this size hotel filled with families; no shade anywhere, too few pool chairs; dirty water that actually had something really gross floating in it. The problem is that it's quite cheap for large families to cram everyone into one room, so that's why you see a lot of overcrowding. The staff, bless their non-judgmental hearts, really try their best to please everyone, but it sometimes has its limits. Linens, towels, A/C units, elevators etc. will have to wait for discussing another time.
My first trip in the south. Good deal for 2 weeks but no meals. Close to everything, but not on the beach. You have to walk across the street to go on the beach. Very loud at night if you like to party! Didn't matter to me, love the good time!
Can't find a separate listing for the Neptuno, but we ate breakfast there two days in a row. The food was good in general, but what really stood out is the availability of the cook to make pancakes from scratch and eggs to your liking. The cook was great so we tipped her. The service wasn't so hot, so we didn't tip the waiters. Nice to have a little break from Mexican breakfasts and enjoy a good old fashioned American breakfast.
no good the room's large window with a lot of sun, waiter at the restaurant always around you and no wifi in your room very good the position in front of the beach and the floor at the top so that you can see the beauty of Acapulco's bay
Good and healthy food, very safe place, so close to the beach, very good attention, was just perfect when I traveled just with my two sons who were still small. Clean place, I have the best reference as my mother used to work for the Romano Hotels in Mexico City, they were really nice people who care about their units everywhere. I still think is a very good hotel to travel even alone, they keep good prices, is very well located and even is not new and could easily be renew and cost so much more it has its charm and is so near to everything.
Don't do it.No WiFi at all.No control of the A.C. You have to call on the phone to get a guy to come to your room with the controller each time you wish to adjust the A.C. And of corse he stands there when he has finished his great deed waiting for a tip.On top of it all you are expected to wear a green hospital type band on your wrist the whole time you are there.I never saw anyone else with the band ,think it's a gringo thing.Just not my type of attire .I payed for two nights but left early with no chance of a refund.Just happy to be out of there.First bad experance in a month of this great country.
The good thing is only near to beach. Others is very bad, dirty, door no function, the air come out from aircondition very dirty and not cold. The elevator very old and many number was lost and no function.
If you want somewhere to stay where you have access to the beach, and all the attractions Acapulco has to offer, this is the place Rooms and bathroom were in good condition and clean. The cleaning staff were very friendly. Front desk staff was great. They catered to your every need. The pool bar was always stocked and had more than one bartender at busy times. Food and entertainment at the hotel was fun especially the live band at night in the lobby.
In the "you get what you pay for" category- I was on a vacation, and staying in many costly hotels around Mexico, so I tried to cut corners for a few nights to balance it out, and stayed at the Romano Palace. While the staff is well intentioned, I think even they must realize it is a sub-standard hotel. I expected a plain,basic room, and that's what it was.The location is very central, and one easily has many dining options within a few minutes that are priced very reasonably. The beach is right across the street, as are some of the most popular nightspots. Problem # 1- this is Acapulco. It is VERY hot. When the air conditioner in your room is barely blowing out a puff of luke warm air-- you KNOW you are in trouble. Even with the fan I requested ( apparently- the ONLY one in the hotel, as they said I got the 1 fan they have) , it was barely liveable. Nights were somewhat bearable once the sun went down, but still not what you want for a "vacation". 4 cold showers a day was not enough to stop me from sweating--INSIDE the room. Problem # 2- Room on the 16th floor-on the front and not side of the hotel- with a beautiful view of the bay, main boulevard (Costera Aleman), disco's, bungee jump, etc. Gorgeous view of Acapulco.....as long as you don't mind the thumping of disco music as you try to sleep anytime. With the glass doors shut-- it was literally as loud as being in the back of a club--until about 5 AM. If you have any plans to sleep at all, I would seriously avoid this hotel (the Crowne Plaza just down the street is on the beach side-- much more of a complete "hotel"-with all the amenities you would want- nice big pool area--comfortable rooms--decent air conditioning- service desk - variety of restaurants, etc,,,,at typically almost the same price). Problem # 3- The elevators. I had read the bad reviews--but not until I experienced it 1st hand did I understand completely (most buttons missing- 1 of 2 elevators out frequently- elevator malfunctioning and stopping on every floor-- finally stopping and heading back UP again for no reason-- while you sweat inside with 10 other people and the 80 degree stifling heat inside, etc etc etc).... that was after you waited maybe 10 full minutes for it to arrive. #nightmare Had it not been for those 3 items-- the small somewhat clean pool area, the 1 overpriced restaurant, the non working room phones, the no towels or soap on arrival until a request is made,rock hard mattress, etc) might have been bearable as a cost savings measure. Do yourself a favor and stay at the Crowne Plaza, and enjoy your vacation much more. We finally left the hotel 2 days early, and felt back in vacation mode again.
It's not party per se, but it's close to quite enjoyable beach clubs. It gives you descounts on them so that gives you the chance to have some serious fun. I would really recommend this hotel for families or groups that have planned other various activities. To be honest I was expecting a falling to pieces hotel, and though one elevator has some button issue (I mean someone thought it was a good idea to remove some) , the elevators are practically new! I have to say that all the rooms have thr most amazing view of the Acapulco bay. Perhaps my great experience is due to the date I stayed right when all the big tourism was gone, yet still on vacation season. I difere with most comments, but I really liked it. Of course great holidays start with how you treat.people, a sincere smile and thank you is all you need to have the service you want.
Reviews from Trip Advisor
33% of guests recommend this hotelTotal of 184 reviews