Sheraton Abuja Hotel4.0 out of 5.0
Recent guest reviews
I often go to Sheraton Abuja, 6 months ago I forgot a shirt in my room but because I travel a lot I was not so sure where did I forget it and I asked the Hotel to look for it and they said that they didn’t find it. This time I just came back yesterday and unfortunately I forgot a white shirt on the bed cause I was in a hurry and because the color of it is the same as the bed sheets I didn’t c it. I called the hotel today and they replied the same thing Unbelievable, I’m not in a public place so that my things get stolen, I’m in a 5 star hotel where they have to have control on their employees but I’m so sad and desperate because they never solved a problem Unprofessional, uncaring, Don’t want to work hard in investigation about lost things. Honestly I don’t recommend them anymore, I don’t feel safe!!
The hotel is old and it is obviously old! The management need to do a major upgrade of this hotel to match the prices they are charging. The nice things about the hotel are the comfortable beds and nice selection at breakfast else everything feels like to trip to the 80s. Would find it difficult to repeat
I stayed for 5 nights at the hotel. Check in and check out where ok The staff all over the hotel where very nice. I had some problems and every time I called the front desk the respond time was very short which gave you a good feeling. The hotel public areas and in room where clean and maintained well. Although my room look old but clean. The hotel is old and needs to be renovate. In room, everything worked well. Wi-Fi worked well all over the hotel. The bathroom amenities in my opinion have to be upgraded. In my view they where old and didn't smell nice. Breakfast buffet is nice with lots of dishes. The food quality is only ok and can be better. Pool is nice but a little bit small. Gym is good and well equipped. Spa area can be upgraded. I had a massage one day but could hear everyone that was passing near. All in all, I had a good experience and will return back.
The good thing is that I agree with the comments about staff. Yes they are friendly. Specially at the poolside bar. Compiments for Blessing who is waitering me for years and make me a nice sisha. The rooms however provided are bad. I am coming here for years a few nights per month but the place is going down. A month agoo i got a room with sockets having no power and various light bulbs not working. Under desk and bed not cleaned and the phone to complain not working. So i had to take my stuff and go down to the reception and got a bit lesser poor quality room. Checked out the next morning and went somewhere else. Filed an official complaint. They said off cours “sorry” and promised my employer that next time the will give me a proper room. Yesterday I woke up 4 AM to go to Abuja and after work arrived at 7PM in the hotel. They said my room was gonna be good. First of all I had to use two hand and all my weight (aprox 100kg) to open the sliding doors from the wardrobe to access the safe. Only to find out that the safe did not work. I called the manager to come and see. Whilst waiting i saw dust and checked under the bed where i found an empty water bottle and an empty yoghurt snack pack. And .... lots of dust. The curtains where dirty and hanging here and there loose from the rails. The cabinet for the fridge was badly damaged and repaired with nails that where sticking out. Sure they appologized and gave me another room which they first had to clean. Meanwhile i went to eat a very nice tender spicy gizzard dish with some fresh green paprika and onions. When i went to my room it appears that my key card did not work.. a security guard went to re-activate my key. Still not working. I went down and manager re-activated the key and came with me to open the door...... With his master key as the key card lock did not work. After a long day a lot of nonsens to deal with. Today, due to the tasty dish from yesterday i ordered exactly the same dish. What did i get? Half warm obviously warmed up leftover tough gizzard without the freshly cut green paprika and onions. Do you mind me not rating this place 4 stars? This time i even made photo’s from the poor room and a video from the manager Unsuccesfully trying to open the wardrobe doors and removing dirt from under the bed for the unbelievers. Do you mind me not wanting to come back here?
The Sheraton is a grand hotel (+420 rooms) with very well-manicured lawns but rather old. It's very clean but it's age still shows. The rooms are spacious and clean and all amenities you can think of are provided here. The workers are friendly and very helpful. The gym and the pool are large and they have a steam and sauna too. The breakfast is buffet style with an egg station to choose your eggs as you like them. Most of the airlines have their offices here. There are five restaurants here: Luigi's Italian, Obudu Grill, Papillon, the Pool restaurant. The only thing that they need to perfect is the check-in.and check-out. It took too long even when we were only two guests.
I knew I was taking a risk booking this hotel as it had very mixed reviews. All in all I don't regret staying there but the service especially at check in and "guest relations" need a dramatic overhaul. What works: the hotel is large and well appointed. Tight security. Spacious rooms with balconies and very comfortable enormous beds. There's a decent pool and breakfast is good. I enjoyed the fresh orange juice and omelettes. The staff at breakfast were lovely. We had lovely meals at the Italian and steak restaurants on site. The doormen were lovely and the maintenance man who I summoned to fix my hot water was quick and efficient. Bathrobes are provided. What didn't work: check in. It took us over 90 minutes to check in after an overnight flight. They couldn't locate our (prepaid) reservation and dismissed us repeatedly even when we showed them our reservation agreement on our emails. At this point the "guest relations" manager joined us and told me that we must have made a mistake with our reservation. The whole front desk operation required several layers of management for anything to be resolved. My handbag was damaged on the security belt at the entrance on my first day. I complained. The whole process involved several different staff members over a couple of hours , CCTV footage and having to fill in a form including my age, name, religion and occupation. I was promised the matter would be addressed and I would be compensated before I left. I'm very unimpressed that nobody got back to me despite my asking on several occasions. We booked a room for a full day workshop. Much like the room booking it was very hard to locate the booked room. When we saw it we tried hard to upgrade as we wanted a room with windows. The room we were offered initially was without windows and smelly. We were told there weren't any. On the morning of the workshop we found a better room that nobody thought to offer us. Despite charging very high fees they still want to charge extra for flip charts and other basics. Likewise despite booking a very expensive buffet lunch for 25 when I asked for a black coffee for a headache I was immediately told it would cost extra. The bathrooms are dated and basic. But they work. Overall this hotel is frustrating because if the service was overhauled it could be amazing. A lot of the staff are lovely but not empowered to make decisions or offer guests small gestures that make all the difference.
After some 12 years, i was at the Sheraton and god what a surprise, it looks still looks 40 year old building, with patches. Wasn't cheap - some 450$/night and didn't even include breaksfast. The bed was ok, the view from he room was good too, at least for me. It feels like a hostel than a star hotel. Some of the employees were very nice, but the infrastructure just sucks. They have refurbished some of the rooms, the shower is not tall enough for a normal high person. Different floor levels int he same room and in the bath. Its a mess. The restaurant downstairs was ok
I missed my flight back home and had to come back for another night, thought it warrants a great last evening in Abuja. I checked into the Sheraton expecting a more modernised, clean comfortable accommodation. What a shocker! The bathroom amenities are all cracked up and chipped, shower curtain and all old looking taps and tiles! The bed was comfy, the cordless room phone overcomplicated, the TV has many more channels than other hotels, could even watch some SA rugby and the most enjoyable feature it the little Bluetooth capable music clock, so after 2 weeks travelling I could connect and listen to music. Staff are friendly, Bar in lobby quite ok, food I ordered came in time and was enjoyable. I tried to go to the upstairs bar, but apparently I wasn't booked into a classy enough room to enter which is a disappointment and embarrassment.... I'm sure less than 5 people inside, so what a damn waste! I checked out the fitness area and that really looks great!!! Breakfast was better than other hotel, but STILL NO BACON! it was finished and not replenished, so I had just eggs with cheese, coffee and very fresh bread. I will not stay there again unless the bathrooms are refurbished, shocking!!! Yuck! I read one has to actually ask for a refurbished room? Sic. You should half you rate for those rooms or chock in free dinner and bar service.
My first trip to Abuja and Sheraton was in 1999, I can say the hotel is better today. It is definitely not as lively as the Hilton, but the serenity and calm atmosphere is a respite in Abuja. Since 1999, they closed the infamous Elephant bar,and installed more security. Which is a good thing. The executive lounge has great food and ample drink. The staff was very attentive, much better than in 1999. Well the rooms are good, but like most hotels in Nigeria could have been in better condition. My four stars are based on service and concern for the customer, the room, a low 3.
The hotel is about 40 minutes from the airport. Secure and safe, It is an old building with old fittings. It needs a really good paint job, both inside and outside. The rooms are clean. The grounds are vast, and very well kept, and this makes the hotel look acceptable. The lobby looks good, which gives you the impression that the rooms will be worth it. Renovation is needed. Service is excellent and the food is good.
- Free breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located within a mile (2 km) of Nigerian National Mosque, Sheraton Abuja Hotel is within 3 miles (5 km) of National Assembly. This 4-star hotel has 540 guestrooms and offers conveniences like 3 restaurants, a casino, and an outdoor pool. Located centrally in Abuja, it's also near Federal Secretariat and Millennium Park.
Free breakfast is included with your stay. This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
All 540 air-conditioned rooms provide fireplaces, balconies, and refrigerators. Guests can expect to find satellite TV and stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include minibars, coffee makers, and free bottled water.
At Sheraton Abuja Hotel, guests enjoy a casino, a nightclub, and an outdoor pool. There's free parking, and an airport shuttle for NGN 8,000 per person roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a children's pool, a 24-hour health club, and a sauna.
Reviews from Trip Advisor
34% of guests recommend this hotelTotal of 465 reviews