Sheraton Abuja Hotel

I have stayed in this hotel several times due to its natural environment of green plants. The bedding is very comfortable for sweet sleep. The sight of the fountain in the front of the Parvilion Restaurant is quite refreshing during breakfast. The staff are very warm and courteous and the hotel facility is very secure.

Was on a business trip, a quick turnaround. The entrance and reception area is inviting. The first encounter with the staff was friendly. Check-in was dealt with quickly and professionally. The bellhop was very engaging and friendly. The room allocated to me had plumbing problems (water leakage, wet floor), which I complained about. It was rectified immediately in that I was offered a choice of rooms, The room I chose had electrical problems and this was resolved immediately. Grouting in the bathroom needs to be retouched and cleaning could be better. The decor not the best, but all amenities - iron and ironing board, kettle with sachets of coffee, tea, milk and cacao. 2 1/2lt bottles of water. The bedroom was clean and tidy. The hotel itself I found somewhat dated. The building not very appealing and needs some revamping. The friendliness, politeness and attentiveness of the staff compensated for the flaws mentioned. They aimed to please and offered good service. The breakfast is nothing to write home about, but the coffee was good, as was the service. A rudimentary small space for the purchase of Nigerian arts & crafts left a lot to be desired, be it the presentation of the items, not to mention the upmarket price. The building is not to my liking, but there again it was built some time back.

This is one these hotels with charm. You can see it is old but the way it is done, the size, and the surroundings' faclities are amazing. Casino, bars, club, swimming pool, gym and ever kind of things you need to spend your time there. The service was excellent as well.

I stayed there for couple of nights when I was on a business trip. It wasn't somewhere I wouldn't call luxury but it was okay for couple of night. The rooms were good the air conditioned was working . It was clean enough

Spent 5 days here for a conference in Abuja. Check in was OK, the room was OK, bed was soft and very clean. Bathroom was also very neat and well maintained. Although the building looked old but it was very well maintained and room service was excellent. The pool bar is a good place to relax and enjoy a variety of Nigerian and other cuisine. The breakfast buffet was just there, nothing to wow you, I was kind of disappointed with the limited variety of food they had for such a big hotel. The service was rather poor, I ordered an omelette, no onions. I waited 20mins didn't get it. I asked one of the witress what's going on? She came back to tell me 'because your order was special that's why it's taking so long'!!! Special? I guess the cook forgot or gave my eggs to someone else. Dinner was a bit better than breakfast, but overall I will give them average. Check out was OK no stress. Lots of construction going in and around the hotel, am sure once that's done, things might get better.

I was wary of this hotel when I looked at many of the reviews. It had already been booked by the team I was working in Abuja with because it was significantly less expensive than other similar hotels. I was really pleasantly surprised. As stated in many reviews, many parts of the hotel, including the room I stayed in, are now outdated, and in need of renovation. So there were building works in parts of the hotel. However these did not impact on my stay. The key elements for me were all either good or great. Everything was kept clean. The bed was really comfortable. The shower was excellent - powerful, and held its temperature at all times. The best thing about the hotel though are the staff. They are knowledgeable and always provide service with a smile, and seem to genuinely want you to enjoy your stay with them. I had the breakfast buffet each morning, and had dinner in the Italian restaurant and meat/grill restaurant. In each the food was of good quality. Although the service in the meat restaurant was a little too slow, and the piano was a little too loud. I had drinks in both the lounge and pool bars, and the atmosphere in both was very pleasant. The reception staff were extra helpful. Special mention to Joy, who when checking me in, was very calm and helpful when my credit card was not initially authorised, and who when I had to check out at 5am, ensured that I had breakfast to take away with me. I would be happy to recommend the Sheraton to my colleages in future.

This hotel needs to upgrade their facility! Everything is old, they are expensive, order room service and it took ages! Poor standard rooms, food was not nice at all and they must definitely get this place back in order!

Altought it needs strong renovation, the staff are so friendly in this hotel. The restaurants and public areas are well designed when compared to other hotels in Nigeria. I am using the same hotel for the last 12 years of my trips to Nigeria and luv it.

The room was extremely tired and oddly set out. My door didn't close properly (lucky for the inside, extra lock - although the bug hanging from a spider's web next to it was rather off-putting). There were scratch marks on the outside of the door as if someone had tried to crowbar their way in to it at some point. The room numbers were stuck on the door all skew, lending a Fawlty Towers air to the place, and not in a good way. I am pretty sure the toilet paper in the room was single ply. The food in the restaurants was average to below average. We waited forever for our cooked-to-order eggs. The staff try very hard and were friendly and welcoming but everything else was extremely poor. I couldn't quite believe that this was a Sheraton, let alone that I had paid US$380 for the night. This hotel is in need of some serious attention.