Sheraton Abuja Hotel4.0 out of 5.0
Recent guest reviews
Although they are a good old ‘face-me-I-face-you’ kinda hotel building My query with this hotel is on their poor approach to Maintain their inventory. Reason I said this is because Running out of an amenity item due to high demand is hardly an excuse for a paying guest who wishes to get the most out of their hotel stay experience. And so I think by providing staff with a system capable of alerting them when stock of a particular item is beginning to run low, this hotel and others alike like Transcorp Hilton Abuja can safeguard the ability to ensure that each guest need is adequately catered to regardless of property occupancy levels or time of year. My #50centsadvice
I don't really understand all the negative reviews here as this is my favorite hotel for business in Abuja. I have been staying here for 3+ years and while there could be some improvements to some of the older rooms, they have been refurbishing and updating them in recent years and the other services more than make up for it, in my opinion. But maybe after more than a decade working in Nigeria, I just appreciate different things. For starters, I think the staff here are some of the best around. From the reception to the room service to the bell boys, everyone is very friendly, professional and helpful. I have never been treated rudely or not greeted warmly upon arrival. They also remember you after only a stay or two and take the time to inquire about you and your family. The rooms on the higher floors (6 and up) tend to be better/newer. There is constant hot water, electricity and good water pressure. The beds are also extra big and extremely comfortable. Wifi is reliable and the folks in the business center are always helpful and responsive if I need something extra. Recently, this hotel has begun sending pre-arrival emails to SPG members to ask about preferences and guest services (especially Mr. Daniel) has been very responsive both before arrival and after check-in. They even fixed a broken sliding door on my closet within a few hours of my arrival, even before I asked! They also helped me with an internet connectivity problem (on my side, old laptop) within 10 minutes of calling reception. Some of the rooms are a bit worn, admittedly, but still each one I have stayed in has incredibly comfortable beds and high pressure showers. There is a good choice of dining options although I tend to work late in my room and get room service a lot. The room service staff (especially the lovely ladies who answer the phone) are so friendly and professional. I have found the food to be quite good (the pizza, Indian menu, and Nigerian specialties are very good). If you're an SPG member, you often get upgraded and it's definitely worth the few minutes it takes to fill out an application. Breakfast is huge and varied with both Western and Nigerian options, plus great fresh fruit juices. It is included in the price of the room although you will sign a bill at breakfast that makes you think it's extra (it's not, it's just a formality so they can keep track). They also have a great pool, decent gym, and a salon where I got one of the best mani/pedis of my life. My company has a corporate rate arrangement with them which is significantly less than advertised prices so if you stay here often, or plan to, talk to the business manager. Overall, while there are areas for improvement, I still will always choose the Sheraton when in Abuja. The professionalism and friendliness of the staff, in particular, make this place shine.
This has to be the most shockingly decrepit property in all of SPG's global portfolio. Has this hotel ever been updated since it opened, decades ago? What in the world!! p.s. don't book an airport transfer through the hotel! You'll be charged N10000 for an ancient minivan when a nice SUV will take you for N6000! AND the front desk will have the gall to charge you a 10% "commission" for getting you the airport transfer! Ridiculous!
It is one of the 5 star hotels in Abuja clean and good standard very safe the pool is great with a nice eatery there food is average but very expensive would recommend it to all great staff very friendly
Was very disappointed with the buffet venue, spread and quality of food. Me and my wife were directed to the Christmas lunch buffet venue without being informed that there was another regular buffet in their restaurant Papillon whose ambience is much better.Continental fare was scarce and for the price Naira10,000 it wasn't value for money for me and my wife.
Wherever I went in Abuja, Nigeria I found really sweet people. A neat and clean city with great architecture. People are always ready to help you. Wonderful country and great respect for Indian people. Same was reflected in the service, ambience and environment of Sheraton Hotel. Being a pure vegetarian, I felt slightly restricted on fooding. Looking forward to visit again
It must have been a fine hotel in its heyday, but i doubt its been renovated since it opened in 1990. the bathroom are very basic and could use a scrub and upgrade. The rooms are a good size and the ameneties, the bed is average in comfort, and the A/C is not sufficiently code to counter the warm pillows. The worse part of the experience is breakfast. The coffee is undrinkable and the food unappetizing. Avoid the omelettes. The choice of fresh fruit is limited, though the fresh juices were refreshing. The danish and croissant were wooden and tasteless. The cereal with soy milk was descent. The pool area is nice, except for the hookers hanging around. The spa is nothing to write home about it and the one massage I had, I regretted. The steak house restaurant was the best restaurant. The meat was tender and the fries tasty. I give them some credit for their attempt at fresh baked brioches, the fresh part - but they just can't get the brioche right. The Italian restaurant is below average. My understanding is that there are not many good choices in Abuja. If they can't get the coffee right.....
I enjoyed my stay at the Sheraton Abuja Hotel during this month. I really appreciated the warm welcome and the professionalism of the staff, especially from the SPG specialist attendant, Mr. Emeka Obasi. I found the staff very polite and very friendly. I also liked the very large menu offered for breakfast at the buffet restaurant (continental breakfast, Nigerian buffet, western buffet, etc.). The two main restaurants (buffet restaurant and Italian restaurant) offer a varied cuisine. The suggestion I can make is to possibly add oriental recipes. As an SPG member, it's also nice to note that certain expenses at the hotel earn you points (like at the Italian restaurant). I also had great pleasure playing tennis with very professional coaches (Joe and Sebastian), swimming regularly in the relatively large pool and using the well-equipped gym. The setting of the hotel is very nice. The rooms are also relatively spacious. Even as part of a business trip, I felt like on vacation. It is also very convenient to have bank ATMs accepting VISA and MASTERCARD cards, small shops and a pharmacy, almost on the ground floor of the hotel. Thanks to the Sheraton team for your smile and attention during my stay.
I always try to start a review with a positive statement, but this time it’s so difficult. I guess the frontline staff had smiles and that’s about the only good point. A one night extortionate stopover that I will not repeat in any of my scheduled visits to Abuja. To say that the hotel is tired and shabby is stating the obvious but it also smells, suffers from power outages and does not deserve a four star rating.
Papillon restaurant is one of my favorite buffet restaurant in Abuja but of recent they are becoming relaxed about there food . There are no varieties for any of the theme nights just the usual local and intercontinental dishes. For the theme nights there are no varieties eg Chinese night no shrimp at all!!! And it is getting more expensive 8500 naira per head
- Free breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located within a mile (2 km) of Nigerian National Mosque, Sheraton Abuja Hotel is within 3 miles (5 km) of National Assembly. This 4-star hotel has 540 guestrooms and offers conveniences like 3 restaurants, a casino, and an outdoor pool. Located centrally in Abuja, it's also near Federal Secretariat and Millennium Park.
Free breakfast is included with your stay. This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
All 540 air-conditioned rooms provide fireplaces, balconies, and refrigerators. Guests can expect to find satellite TV and stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include minibars, coffee makers, and free bottled water.
At Sheraton Abuja Hotel, guests enjoy a casino, a nightclub, and an outdoor pool. There's free parking, and an airport shuttle for NGN 8,000 per person roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a children's pool, a 24-hour health club, and a sauna.
Reviews from Trip Advisor
34% of guests recommend this hotelTotal of 478 reviews