Huntly Arms3.0 out of 5.0
Recent guest reviews
This is a very tired hotel, it could be fantastic, we knew what were we going into and it did its job, I think our room had have a bit of a refurbishment as had the reception area, although the guy an reception was on a dating site as we checked out! So no real complaints it was very clean. But it is a lot of money to stay there compared to what you can get in Aberdeen, so 2 points for the room.
The hotel is tired, dirty and the staff dismissive. The food was ok, but the room I stayed in was dirty with stains all over the floor and hole in the side wall. The curtain was half hanging off, the TV did not work and the windows could not be closed. I would not stay here again and would not recommend it to anyone.
We booked in last minute as we were attending a competition local to the Huntley Arms. The hotel does need a refurbishment but the room was clean and tidy. We ate in the bar on the evening and the food was lovely. As we had to be up and out early the following morning, the Chef offered to make our breakfast at 6.30am instead of 7am, so we accepted his kind offer. Breakfast was lovely and we were on our way by 7am.
Well, quite a hovel nowadays. Not totally lacking of a certain strange of hovel-kind fashion, for what concerns me personally, but too many defects to avoid the poor evaluation. A nice building from outside that would deserve a serious refurbishment to be back in order. Girl at reception and staff in general do what they can but the structure is clearly totally missing of a guide and of any sense of love for hosting. 80 pounds -to be paid at arrival...?!- for a double room in Scotland at the beginning of August is not an exaggerated price but here they are wasted. Major problems are the cleaning, both in public areas and in room, bags full of materials badly stored in rooms with open doors and most of all a terrible tightest bathroom with a tight shower surrounded by plastic shell! We didn't experienced the breakfast. Overall, uncomfortable.
Checked into the Huntly Arms at 1830 and back out again at 2200 I have traveled far and near but this must be the worst hotel I have checked into. The note at reception should have been a clue stating all rooms must be paid on check in. Decor very run down, pipework (not sure if old or in use) sticking out of the walls, wall paper peeling off the walls and a very damp looking patch on the ceiling above the toilet, not leaking but sure if would have had it been raining. Went down for something to eat, went into the lounge and waited for thirty minutes before someone appeared to serve, asked for a menu and had another long wait. When the menu appeared it looked like it was a few years old, very discoloured and well handled. At this point we decided to sample the local takeaway which I can highly recommend. Decided to cut our losses and checked out (did explain why) and was given our bill with the comment "I understand " I called the next day to talk with management, explained what had happened and was given a full refund with no quibbles. The guy I spoke with said I was not the first! I do not like giving bad reviews but I am always honest with my reviews.
Stayed on the Saturday night, 2 adults 4 kids. Went for dinner at 6, waited for 30 minutes for a waiter, after chef chased them up.Waiter couldn't find menus, we had to ask for plates, so we could eat from the great American buffet was on offer. Might want to think about how to keep food hot both at night and at breakfast. Gas canisters? Were a bit smelly and no windows were open for ventilation, didn't actually keep the food hot, just warm. Trevor made the night, in fact he was taking orders from other customers too, we never saw the waiter again during our meal, God knows what he was doing all night. I'm sure chef had enough to do in the kitchen without having to wait on customers too. Kids not offered their ice cream but chef (Trevor) had this compensated when we were eventually managed to pay our bill, which the receptionist really struggled to make up as she was not knowledgable at all having to run back and forth to bar for pricing. Breakfast again was good quality, and choices, just not very hot. Now the rooms, we had two, both triples. They were very roomy and couldn't fault cleanliness. Beds and pillows were comfy too. However bit of mismatch of furniture, chair legs broken, in fact my daughter's collapsed when she sat on hers. I was in room 121, it was quiet with a nice view over the park. Just wish that when people say their rooms are refurbished they would pay attention to the cosmetic repairs too. On arriving my window was open about 2 feet, had to get my grandson to stand on radiator to try and push window down while I pulled as it was stuck. The whole top of window had obviously collapsed, rather than put in a new piece of plasterboard a piece of wet wall was stuck in it, but not even the full length, leaving a gaping hole. Curtains hanging off, thought the hooks had come off rail, discovered in morning on opening that no hooks were left and only a piece of metal hooked on the end of curtain had been looped over the rail...no need for that. Outside the window was disgusting, old cigarette butts and a piece of clothing lay on the verge. States you will be fined if you smoke in room!! Obviously someone had been, which would have been discovered if anyone had taken the time to look. We were on floors 1 and 2 but realised on Sunday morning that there were no fire regulations in the rooms, so if there had been a fire we would have had no idea where the fire escapes were, as the corridors are a bit of a maze you would easily have become disorientated, thought this was against the law. Such a shame that they couldn't finish refurbishing upstairs to match what they've done downstairs as it looks much better than when I stayed a couple of years ago. All in all I would probably stay again but seriously talk to the waiters, didn't seem to be any function on in the hotel that night and for at least an hour we were the only ones in the dining room. Even in the morning we were not asked our room numbers, anyone could have walked in and had breakfast. Waiting staff did not converse with anyone, Trevor seemed to be the only staff who made the residents feel welcome.
The room was tiny, bathroom(no bath tiny and unclean room only offered to be made up once at five thirty at night breakfast was chaos with unfriendly staff telly channels pixelated, outside hotel untidy ladies toilets in bar disgraceful food was poor quality and you had to pay on arrival. Even charging half the price they did, I wouldn't return or recommend
We visited on the day of the Highland Games. It was very busy but the staff coped admirably. They were very friendly and efficient. The setting is beautiful and has a beautiful outdoor area to enjoy the scenery in. The place is very well-organised and could do with a little refurbishment. As long as it doesn't lose its local appeal.
Staff were brilliant and happy to accommodate an early arrival, breakfast was good and room/bed was a decent size. The rooms are very much in need of a deep clean and tlc. Couple of notes, the bathroom towel rack was placed right by the toilet and when on full heat could easily catch your leg and also the mirror in the main room is far too high up. I'm an average height and struggled to see myself in it even after putting down a few pillows to sit on.
+ beautiful old building, great surroundings, friendly staff, comfy bed, clean towels& sheets, correct value for money - small rooms, needs some refurbishing, could be cleaner I think people who write really bad reviews have forgotten how much they paid for a room. If you wish for 5☆, pay for it. If not, be prepared to make some compromises.
Reviews from Trip Advisor
32% of guests recommend this hotelTotal of 74 reviews