Mercure Aberdeen Ardoe House Hotel & Spa4.0 out of 5.0
Recent guest reviews
This is a hotel I have visited many times in the past when it belonged to Madonalds so I had high expectations! perhaps not as good as before but still a worth a visit. Our room (232) was quiet, bright, clean and spacious with a view of the gardens. The room is well decorated. Tea/coffee making facilities with a fridge in the room too. The bathroom was well equipped, with good lightening. Sadly we weren't allowed to eat lunch in the large lounge when we arrived which we would have preferred as the lunch area feels quite cramped, the light lunch was good though. I found all the staff helpful and cheery. We also ate dinner in the hotel, again food and staff were good. I had the opportunity to use the spa, I had a hot stone treatment, which I would recommend. The steam room wasn't working at the time of our visit
Friendly efficient staff. Beautiful grounds and nice rooms. The menu for dinner seemed a little lacking in variety but breakfast was fine. The housekeeping staff was on top of their game and pleasant. Would definitely stay there again. Beds were hard and uncomfortable but no more than other hotels in the area.
On approach this looks like a very fancy hotel. It's not. Lovely if slightly austere building but after that it went downhill. Nothing major - just a series of minor niggles that overall left a bad impression. Our room was a long long way down a corridor - quite a trek with luggage. Room was nice - garden view with small patio. Door lock was broken so small bolt had been fitted. In my view lock should have been repaired especially as this was a garden level room. Patio was nice - overlooked grassy, wooded area. But - empty pack of cigarettes on patio furniture and old tissue paper and weed on patio spoiled the ambience. Lack of attention to detail - all rubbish should have been removed. This was a feature of our stay - dirty windows, rubbish on ground, carpets on stairwells not properly vacuumed. Nothing major, nothing serious (apart from lock on door) but enough to notice. Room was comfortable but quite hot. Breakfast (buffet style) was quite shambolic. Cold plates, food in chafing dishes also cold. Table next to us was being cleaned - waitress left damp cloth on our table while we were eating !! Good points - hotel was quiet, pool was lovely. This hotel could be so much more than it is currently - with more attention to detail this could be a quality luxury venue. Instead it just seemed ordinary. But prices don't match. Hopefully management will pay heed to this and iron out the glitches.
Beautiful setting. Great facilities. Really friendly staff especially the guys behind the bar. Rooms excellent and beds very comfy. Food to a high standard. Definitely the place to go for a relaxing break.
We were given a night away here with evening meal and breakfast as a wedding present from some friends. Hotel room was really lovely and clean. Very roomy. Included were soft drinks in the mini bar and snacks ( which equated to one packet of crisps, even though there were two of us) We used the pool and steam room which were a bonus. It would be quite nice to have the lockers with a code as opposed to having to have a pound coin to use them. The receptionist didn't mention this so I had to just put my clothes in the locker without locking it. The meal we had was delicious. Not a huge choice but there was something for everyone and the dessert was amazing. The staff were very friendly and efficient. One negative was the breakfast. We found it to be lukewarm at best and the tea wasn't any better. Overall a lovely and friendly hotel in nice grounds and the breakfast would not put us off going back.
So my last review of Ardoe wasn't brilliant... we got married there in October 2016 and I have left a review which I would urge people to read if you are considering Ardoe as your wedding venue! It is stunning but I think they just took on too much that weekend with 5 weddings and it was a huge let down. We returned last night though (as an anniversary dinner, bed and breakfast was part of our package - baby due soon so decided to use it early!) and it was lovely! We stayed in the Blairs Suite, which is where we stayed the night of the wedding. The suite is beautiful and the bed is super comfy too! Only complaint is that the toilet seat isn't quite fixed on properly and this was an issue back in October too! The staff last night were very attentive, and we really were made to feel welcome, despite all my previous complaints. As always, the food was lovely too. We had considered never darkening the door step again but glad we did. Ardoe is a lovely place to stay and eat.
Where do I start? Appearance; from the exterior the hotel is beautiful. The rooms are nicely furnished, the beds comfortable. However on closer inspection the place is awash with litter. See photos. We arrived on Mon with two westies. The grounds are good for dogs but the poo bins were overflowing with poo bags tossed on the ground below. I cannot describe the stench. We reported this to the Duty Manager on Tues and Reception on Wed. On Thurs still the same. Grit bin overflowing with drinks bottles & litter. Cigarette butts litter the exit doors and you have to walk past people smoking under the grand portico (photos). Facilities; lovely pool. Good wedding facilities, ample conference rooms yet penny pinching lets it down. Cheapest toilet paper, motel quality bath products. Food; mediocre menu. Breakfast slow service. Your tea is cold before poached eggs arrive. Poor quality tasteless preserves. Would benefit from locally sourced quality produce. Reception; arrogant, curt and unhelpful. Corporate attitude. Very impersonal. We booked a twin room with two dogs a month in advance. We rang to confirm. After a six hour journey we arrived to be told we had not booked a twin and not mentioned dogs. My friend did not have the print out to hand. We accepted a double room and a put u up bed (photo). We arrived at 4pm and the room was made up at 9.30pm. The next day we asked to see the Duty Manager. We showed him the booking. He was very apologetic and arranged for twin mattresses to be brought in. He left a welcome packet of treats for the dogs. In conclusion, this hotel needs to introduce some standards of conduct and cleanliness. At these prices one expects more. It must be nice for a one day event but not a holiday. The distance from the rooms to Reception is not suitable for guests with mobility issues. Hotel has such potential.
The hotel is set on large beautiful grounds and plenty of parking. The interior is very regal and well maintained. Some parts of the hotel do not have lifts, as was the case with my room. This may be an issue for some with mobility issues. Breakfast was lovely and the room was spacious and lovely.
We stayed at this hotel at the beginning and the end of our trip. It's actually a bit too far away to serve as an ideal airport hotel. The public rooms and grounds are beautiful, and the setting is peaceful. The room itself was large and luxurious. We enjoyed the dinner and breakfasts.
Back again and think this hotel could be one of our favourites!! Check in was fine, trouble free. We had a voucher for a privilege room (spotlessly clean) which was very nice with the coffee maker and bathrobes as extras. Food was lovely, service was spot-on too. All staff are very friendly but also professional. Have to say a special thank you to Andrei (hopefully spelled correctly!) in the Dining Room, who remembered us from our visit in April, which made us feel that wee bit special! Thank you to Singita too, on checking us out, for her understanding and professionalism on a matter which we had queried and were not too happy with earlier. Hope to be back soon!!😁
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Ardoe, Mercure Aberdeen Ardoe House Hotel & Spa is 1.2 mi (2 km) from Blairs Museum and within a 10-minute drive of Duthie Park Winter Gardens. This 119-room, 4-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi. On a river, it's also near Hazlehead Park and Gordon Highlanders Museum.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, breakfast is available for a fee.
All 119 recently renovated accommodations feature 2 bedrooms. 27-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and free weekday newspapers.
Mercure Aberdeen Ardoe House Hotel & Spa features a full-service spa, an indoor pool, and a fitness center. A stay here includes free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a spa tub, a sauna, and outdoor tennis courts.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 852 reviews