Mercure Aberdeen Ardoe House Hotel & Spa4.0 out of 5.0
Recent guest reviews
Hotel in nice area, and well decorated. Room tidy and with good amenities including decent fridge. Food was nice in restaurant but room was too warm. Breakfast was a large spread in light room. Spa was nice although small
One of the best hotels in Aberdeen the staff attentive and very professional the food in the restaurant is of the highest standard and location of the hotel in countryside is a lovely location the staff are very friendly
Stayed here for just one night with my husband . We were very impressed, the service was outstanding and food was delicious. The only reason why we haven't given it a 5 star is because of minor things like not having a room with a bath which we really wanted . Also the prices for a drink at the bar were very steep... Apart from that , wonderful place and highly recommend it to anyone !
I have stayed at this hotel a few times in recent years (think it was owned by a different company) and always enjoyed up until now, booked on dbb as a surprise for my husbands birthday, couldnt get spa treatments was told these had to be booked at least 4 weeks before. Arrived to our privilege room, didn't have the snacks/drinks that your supposed to get and 3 pods of coffee for the machine(obviously supposed to share 1). We phoned reception about snacks drinks they sent up 1 packed of Crisps, I bar of fudge and a bottle of water, excellent when there's 2 of you. Went to use spa then back to room to get ready for dinner, only 1 towel. We felt as if one of us shouldn't have actually been there! Went for dinner, nothing I fancied as starter so asked if I could just have the bread board instead , (it's cheaper than a starter anyway) both had burgers, came out and were extremely cold, informed the waiter who asked "will i go reheat them" not the response we were looking for. The whole meal we weren't offered a drink! As we were on a package we didn't think we would have a bill, until a woman chased us down the room as we had an unpaid bill! How embarrassing...oh and it was for the bread board that I was told I could have as starter. We then had to go request some towels, I felt what should have been a relaxing stay was us just constantly asking for things you'd expect, like 2 towels for 2 people in a room. Anyway once I returned home I sent an email to complain, and it was more just for them to make improvements than a complaint. Now 3 weeks later I have still had no reply. Not great customer service, not a great hotel, only staff we felt had any manners or made you feel welcome were the spa staff!
This is the second time we have stayed at Ardoe and it was the same excellent standard we experienced at the end of last year. Staying in a Privilege room, it is definitely worth the extra cost. The room had been cleaned to a very high standard, very commendable. We decided to dine in the in-house restaurant, but if you don't fancy it, it is about £15 taxi ride into the city centre. The food was incredible, adjusted to preference and our server, Ryan, was personable, funny and efficient. Please may his manager send our compliments his way! There was a small mix up with my dessert, and he handled it politely and personally apologised. As pretty chilled out diners, I was happy to wait the few minutes to get my cheese board. However, I was offered a complimentary drink and the supplement (as we were on a set menu) was removed - unnecessary but greatly appreciated. We really enjoyed our stay and I cannot wait to return for another midweek getaway!
Unfortunately staying at the hotel did not get off to the best of starts. Initially advertised at £65 yet due payment process charged £69. I made the receptionist aware of this and said that we were happy to pay the extra £4 because we thought this was a lovely hotel. She just shrugged her shoulders, mumbled about it being the online booking process and told us our room number, then firmly again our room number as if she was trying t get rid of us before before she hurried off. Next morning at breakfast we were seated and told about the breakfast buffet and someone would be through to offer coffee and take our a la carte order if we choose. Admittedly arriving at 0950 before breakfast finished at 1000, we expected the breakfast to be limited and were happy to pay for a full breakfast fresh. The buffet was limited. Not only was there little food out, what food there was; dry, over cooked, stale bread, warm cheese and clearly far from fresh fruit. Needless to say we opted out. And get an a la carte breakfasts. However, our plan changed as we waited at least 20 minutes and we had to ask someone to get our coffee! At the point we decided toast would suffice to get us on the road. 1 x warm coffee between 2 and 1 x cold toast each - also burnt!!!!! This hotel will now be blacklisted and I would feel obliged to let others know. Money not well spent. The room standard was high and extremely clean and bar staff in the evening were very friendly. However this was not enough for a £70 stay!!!!!
We couldn't have picked a worse day (or could we?) Torrential rain in the Granite City does not make for an uplifting experience and nor did it show the University in its best (albeit possibly typical) light. We checked into the hotel late in the afternoon and were disappointed to find there were no tables in the restaurant until after 9pm. Shame as we were all hoping for a juicy Aberdeen Angus steak! Our fault admittedly for not booking when we booked our rooms. The accommodation was great- we had the Manire, and our son had a pleasant double in the extension. View from our room was second to none and we enjoyed the quirky bath, underfloor heating and wonderful bedding in particular. The night we were there (last Saturday 4th March) I believe the hotel was hosting a number of functions. Still we managed with food in the bar and a special mention must go to Hannah, a fabulous waitress who was by far, the star staff member. The boys in the bar, I am sorry to say, performed much less well than Hannah and were in my opinion, more than a touch arrogant. What is it about cocktail shakers? We didn't have time (or truth to be told, the inclination) to visit the pool and spa, so after a really good breakfast (good staff here) we left for a visit to the Cairngorms. I didn't see anything about this history of the hotel, which I would have liked, but perhaps I didn't look hard enough. A very Laird-y traditional Scottish hotel that I would for sure, recommend. Just make sure you allow time to make use of the pool, book a table in advance for dinner plus make sure your bar presence is tip top and commanding!!!
Booked 2 nights to relax without children and stress, turned in to a disaster from start to finish. On arrival the receptionist failed to inform us of timing of breakfast & where we would need to go, spa facilities etc.. We asked about booking for dinner and said they could only offer us 9:15pm in the main restaurant but you could eat in the bar area but no need to book. On arriving at 6:30pm in the bar, we was informed you needed to book at table and they would not have a table free till after 9pm, we asked if we could order and eat in the whiskey bar or lounge area and told no. We had to drive in to Aberdeen to eat and then come back. My husband wanted to try one of their whiskeys but could not offer us a whiskey list. The whiskey bar was not attended by a member of staff and looked untidy and dirty coffee cups. We returned to our room which was lovely, I ran a bath and we had no hot water and no heating. In the morning we reported all this to the duty manager who repaired the water and heating and offered us a free dinner on the 2nd night. Could not change rooms or offer any other solution. Staff was rushed & busy hence the poor service. We shall not be returning, A lot of money spent for a poor service.
Stylish hotel with Spa ajoined - wonder room with one of the biggest beds you'll ever see! Open fires alit in every room of the main hotel. Great food served politely and professionally. Whisky bar on site as well as normal bar. Abit of decadence does the heart, body and mind good
Coming from overseas, my husband and I pre-booked our hotels for our driving holiday of Scotland. I also emailed over a month in advance to book a table in the restaurant and I requested a special dinner menu for my husband who would turn 70 years old on the day we were staying in Ardoe House. No reply to the first email, so I sent a second: "oh yes came the reply, someone has been on holidays, but we would love to prepare a special birthday menu for you". Great, a terrific surprise I had planned for my husband.!!! We arrived at Ardoe House as planned. First impression, beautiful grounds and hotel. Carpark full, ages to find a spot. Smelly smokers welcome at the front door. Chaos at hotel reception, people racing around there was a wedding or two to celebrate. We checked in and I confirmed the restaurant was booked for us as planned. Ready for the big surprise, dressed up, went to the restaurant, shown our table and were brought menus. I told the waiter our name and that I was expecting a special dinner.....no, nothing, can't find any information about that, no we don't know anything. Wow, I couldn't believe this, half way around the world and this happens on my husbands 70th. I did not tell my husband about the planned surprise till the next day, I was overwhelmed with sadness. So, we selected from the menu and ate. Menu sounded five star but the food was one star. Honestly, just was not happy with anything. After dinner, we went to the bar, only to be told it was full and nowhere for us to sit. Goodnight Ardoe we went to bed! We wanted to get out of here. Up early and the first ones for breakfast, huge room and buffet style. Food was COLD, unbelievable. Then, out of the hundred or so tables, another couple came in and the waiter put them right next to us. They may as well sat in our laps! Ardoe House, you disappointed in every possible way. Never again, what an awful, disappointing experience we had, truly ruined part of our Scotland journey!!
Located in Ardoe, Mercure Aberdeen Ardoe House Hotel & Spa is 1.2 mi (2 km) from Blairs Museum and within a 10-minute drive of Duthie Park Winter Gardens. This 119-room, 4-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi. On a river, it's also near Hazlehead Park and Gordon Highlanders Museum.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, breakfast is available for a fee.
All 119 recently renovated accommodations feature 2 bedrooms. 27-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and free weekday newspapers.
Mercure Aberdeen Ardoe House Hotel & Spa features a full-service spa, an indoor pool, and a fitness center. A stay here includes free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a spa tub, a sauna, and outdoor tennis courts.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 754 reviews