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Fairmont Empress

4.5 star property
Edwardian Victoria hotel connected to the convention center, steps from Maritime Museum of British Columbia

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Photo gallery for Fairmont Empress

Exterior
Ocean views, serves lunch and dinner
Exterior
Premium bedding, minibar, in-room safe, desk
Ocean views, serves lunch and dinner
Reviews
9.0

Wonderful

Popular amenities

  • Pool
  • SpaSpaSpa
  • Parking availableParking availableParking available
  • Breakfast available
  • Hot TubHot TubHot Tub
  • BarBarBar

Explore the area

Map
721 Government St, Victoria, BC, V8W1W5
  • Popular LocationBritish Columbia Parliament Building4 min walk
  • Popular LocationVictoria Harbour6 min walk
  • Popular LocationVictoria Clipper Ferry Terminal9 min walk
  • AirportVictoria, BC (YYJ-Victoria Intl.)31 min drive

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Room options

View all photos for Fairmont Gold Deluxe City View 2 Queen

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Deluxe City View 2 Queen

  • 377 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold Deluxe Harbour View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Deluxe Harbour View 1 King

  • 323 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold One Bedroom Suite City View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold One Bedroom Suite City View 1 King

  • 522 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Harbour View 1 Queen

Premium bedding, minibar, in-room safe, desk

Fairmont Harbour View 1 Queen

9/10 Wonderful
  • 280 sq ft
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont City View 1 Queen

Premium bedding, minibar, in-room safe, desk

Fairmont City View 1 Queen

8.7/10 Excellent
  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View 1 King

Premium bedding, minibar, in-room safe, desk

Deluxe Harbour View 1 King

9.4/10 Exceptional
  • 382 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe City View 1 King

Premium bedding, minibar, in-room safe, desk

Deluxe City View 1 King

9.1/10 Wonderful
  • 382 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Deluxe City View 1 King

  • 377 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 Queen Bed, Non Smoking, City View

Premium bedding, minibar, in-room safe, desk

Fairmont Gold, Room, 1 Queen Bed, Non Smoking, City View

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Gold Harbour View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Harbour View 1 King

9.8/10 Exceptional
  • 323 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite City View 1 King

Premium bedding, minibar, in-room safe, desk

Junior Suite City View 1 King

  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold City View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold City View 1 King

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite City View 1 King

Flat-screen TV, pay movies

Executive Suite City View 1 King

  • 474 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe City View 2 Queen

Premium bedding, minibar, in-room safe, desk

Deluxe City View 2 Queen

9/10 Excellent
  • 334 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont City View 2 Double

Premium bedding, minibar, in-room safe, desk

Fairmont City View 2 Double

8.5/10 Very Good
  • 240 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for One Bedroom Suite City View 1 King

One Bedroom Suite City View 1 King | Living area | Flat-screen TV, pay movies

One Bedroom Suite City View 1 King

  • 549 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe City View 1 Queen

Premium bedding, minibar, in-room safe, desk

Deluxe City View 1 Queen

  • 382 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Fairmont City View 1 King

Fairmont City View 1 King | Premium bedding, minibar, in-room safe, desk

Fairmont City View 1 King

8.8/10 Excellent
  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Delta Hotels by Marriott Victoria Ocean Pointe Resort
Pool
Spa
Pet friendly
Free WiFi
9.0 out of 10, Wonderful, (1005)
The price is $384
per night
$450 total
includes taxes & fees
Jun 15 - Jun 16
Delta Hotels by Marriott Victoria Ocean Pointe Resort

About the neighborhood

Victoria

Located in Downtown Victoria, Fairmont Empress is next to popular attractions like Maritime Museum of British Columbia and Victoria Bug Zoo. This 431-room hotel has conveniences like 2 restaurants, a full-service spa, and an indoor pool. Centrally located in Victoria, the hotel is connected to the convention center and also a short walk from British Columbia Parliament Building and Victoria Harbour.

What's nearby

  • Royal BC Museum - 3 min walk
  • British Columbia Parliament Building - 4 min walk
  • Victoria Harbour - 6 min walk
  • Victoria Clipper Ferry Terminal - 9 min walk
  • Chinatown - 10 min walk

Getting around

  • The nearest major airports are:<br />Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base): 1-min drive, 0.2 mi/0.3 km<br /> Victoria Intl. Airport (YYJ): 32-min drive, 16.6 mi/26.8 km<br /> Roche Harbor, WA (RCE): 145-min drive, 50.5 mi/81.3 km<br /> Friday Harbor, WA (FRD): 121-min drive, 42.2 mi/68 km<br /> Friday Harbor, WA (FBS-Friday Harbor Sea Plane Base): 115-min drive, 40.9 mi/65.9 km<br /> <p></p>

Restaurants

  • Willowstream Spa at the Empress - 1 min walk
  • Milestones - 2 min walk
  • Browns Socialhouse - 4 min walk
  • Q Restaurant at the Empress - 1 min walk
  • Sticky Wicket Pub & Restaurant - 4 min walk

About this property

Fairmont Empress

Edwardian Victoria hotel connected to the convention center, steps from Maritime Museum of British Columbia
At Fairmont Empress, guests enjoy a full-service spa, an indoor pool, and a gym. Parking is available for CAD 35.00 per day (CAD 49.00 per day for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this hot springs hotel include a sauna, free WiFi in public areas, and a spa tub.
Guests can expect WiFi and flat-screen TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include minibars, coffee makers, and free newspapers. Housekeeping is available on request.
An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Willow Stream Spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Languages

Arabic, Chinese (Mandarin), Danish, English, Filipino, French, German, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (CAD 35 per day; includes in/out privileges)
  • Valet parking on site (CAD 49 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Lobby Lounge
  • Q at the Empress
  • Q Bar

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Personal motorized watercraft
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 22,604 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1908
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Edwardian architecture
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels

Entertainment

  • Flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • 2 total pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 17 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 35.00 per day (in/out privileges)
  • Valet parking fee: CAD 49.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses solar energy, plus a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 5:00 AM to 11:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Frequently asked questions

Are free cancellation options available at Fairmont Empress?

Fairmont Empress offers free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Fairmont Empress?

As of Jun 1, 2024, prices found for a 1-night stay for 2 adults at Fairmont Empress on Jun 16, 2024 start from $328.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Fairmont Empress?

This hotel is situated in Downtown Victoria, just steps from Government Street and Royal BC Museum, and within a short walk of Victoria Harbour. You'll also find Victoria Clipper Ferry Terminal and Victoria Cruise Ship Terminal within a short drive.

Is there parking available at Fairmont Empress?

Yes, valet parking is offered for CAD 49.00 per day with in/out privileges. Electric car charging is also available for guests.

Is there a spa available at Fairmont Empress?

Willow Stream Spa is the hotel's spa and services include Swedish massages, deep-tissue massages, aromatherapy, and body wraps.

Does Fairmont Empress include a casino?

No, Fairmont Empress doesn't have a casino.

Will I find an indoor pool at Fairmont Empress?

Yes, this hotel has an indoor pool along with a spa tub. Guests have pool access between 5:00 AM and 11:00 PM.

What do couples enjoy most about Fairmont Empress?

This waterfront hotel offers plenty of amenities for couples including an indoor pool, a bar, and an ocean-view restaurant.

Does Fairmont Empress have a hot tub?

Yes, this hotel has a spa tub.

Does Fairmont Empress feature a restaurant that includes a breakfast menu?

Yes, Fairmont Empress has 2 restaurants, and serves a full breakfast each morning for a surcharge.

Does Fairmont Empress allow pets to stay free of charge?

Yes, pets stay free at Fairmont Empress and the property also provides food and water bowls for pets.

Are there connecting rooms at Fairmont Empress?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Fairmont Empress?

The closest major airport to Fairmont Empress is Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base), which is within a mile. Another top airport is Victoria Intl. Airport (YYJ), which is located 16.6 mi away (32-minute drive).

Can I book a room with a balcony at Fairmont Empress?

No, at Fairmont Empress, there aren't any guestrooms that list a balcony.

Does Fairmont Empress have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Fairmont Empress.

Fairmont Empress Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 887 out of 1333 reviews" "
Rating 8 - Good. 232 out of 1333 reviews" "
Rating 6 - Okay. 123 out of 1333 reviews" "
Rating 4 - Poor. 49 out of 1333 reviews" "
Rating 2 - Terrible. 42 out of 1333 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Luis, Doral

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location.
Stayed 6 nights in May 2024

4/10 Poor

Cory, San Francisco

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Soo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the stay at Fairmont Gold! Everything was great!
Stayed 2 nights in Mar 2024

8/10 Good

Manny

Stayed 3 nights in Feb 2024

10/10 Excellent

Viviena

Stayed 1 night in Mar 2024

8/10 Good

Charisse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Kali

Stayed 1 night in Mar 2024

2/10 Terrible

Melanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Joon

Stayed 1 night in Feb 2024

8/10 Good

Stefanie

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024