One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!