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Hotel Sombra del Agua

3.5 star property
Colonial San Cristóbal de las Casas hotel in Zona Centro with full-service spa
VIP Access

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Exterior
Interior
View from property
Superior Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, in-room safe
Restaurant
Reviews
9.2

Wonderful

Popular amenities

  • Breakfast available
  • Restaurant
  • BarBarBar
  • SpaSpaSpa
  • Room serviceRoom serviceRoom service
  • Parking includedParking includedParking included

Explore the area

Map
Calle 1, De Marzo 15, Esquina Avenida 16, San Cristóbal de las Casas, CHIS, 29200
  • Popular LocationMesoamerican Museum of Jade1 min walk
  • Popular LocationSan Cristóbal de las Casas Cathedral3 min walk
  • Popular LocationSanto Domingo Handicraft Market8 min walk
  • AirportTuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)72 min drive

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Room options

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, in-room safe

Classic Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | Egyptian cotton sheets, premium bedding, in-room safe

Family Room

  • Sleeps 4
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Egyptian cotton sheets, premium bedding, in-room safe

Superior Room, 1 King Bed

10/10 Exceptional
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Egyptian cotton sheets, premium bedding, in-room safe

Classic Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, in-room safe

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Queen Beds

Egyptian cotton sheets, premium bedding, in-room safe

Deluxe Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe

Deluxe Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

San Cristóbal de las Casas

Located in Zona Centro, Hotel Sombra del Agua is next to Mesoamerican Museum of Jade and San Cristóbal de las Casas Cathedral. This 78-room, 3.5-star hotel has a restaurant along with conveniences like a full-service spa and free in-room WiFi.

What's nearby

  • Mesoamerican Museum of Jade - 1 min walk
  • San Cristóbal de las Casas Cathedral - 3 min walk
  • Plaza 31 de Marzo - 4 min walk
  • Ex-Convent of Santo Domingo - 4 min walk
  • Santo Domingo Handicraft Market - 8 min walk

Getting around

  • The nearest major airport is Angel Albino Corzo Intl Airport (TGZ): 72-min drive, 47.2 mi/76 km.

Restaurants

  • ‪El Mezcalito - ‬1 min walk
  • ‪Café Bar Revolucion - ‬1 min walk
  • ‪El Fogon de Jovel - ‬1 min walk
  • ‪Baruva Food&Drinks - ‬2 min walk
  • Tarumba Restaurant

About this property

Hotel Sombra del Agua

Colonial San Cristóbal de las Casas hotel in Zona Centro with full-service spa
Guests of Hotel Sombra del Agua enjoy features like a full-service spa, free WiFi in public areas, and a conference center. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and luggage storage. Other amenities at this spa hotel include a fireplace in the lobby, a porter/bellhop, and a garden.
Guests can expect Smart TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in Egyptian cotton sheets. Other amenities include free local calls, safes, and ironing boards.
The onsite spa has 2 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free secured, uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available for a fee: MXN 200 to 300 for adults and MXN 120 to 180 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Conference center
  • Meeting room

Outdoors

  • Garden

Full-service spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Built in 1907
  • Colonial architecture
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • Limited room service

More

  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 300 for adults, and MXN 120 to 180 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Holiday Inn San Cristobal-Espanol
Holiday Inn San Cristobal-Espanol Hotel
Holiday Inn San Cristobal-Espanol San Cristobal De Las Casas
Hotel Sombra del Agua Hotel
Hotel Sombra del Agua San Cristóbal de las Casas
Hotel Sombra del Agua Hotel San Cristóbal de las Casas

Frequently asked questions

Are free cancellation options available at Hotel Sombra del Agua?

Hotel Sombra del Agua provides free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Sombra del Agua?

As of Jun 8, 2024, prices found for a 1-night stay for 2 adults at Hotel Sombra del Agua on Jun 9, 2024 start from $66.04, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Hotel Sombra del Agua?

This hotel is situated in Zona Centro, just steps from Mesoamerican Museum of Jade and San Cristóbal de las Casas Cathedral, and within a short walk of Plaza 31 de Marzo. You'll also find Ex-Convent of Santo Domingo and Amber Museum of Chiapas less than a mile away.

Will I be able to park at Hotel Sombra del Agua?

Yes, secured self parking is offered for free at the hotel. Though parking is limited, accessible parking is also available.

Is a spa located at Hotel Sombra del Agua?

There is a full-service spa available for guests to enjoy and services include hot stone massages, sports massages, and couples treatments.

Does Hotel Sombra del Agua have a casino at the property?

No, Hotel Sombra del Agua doesn't have a casino.

Is there an indoor pool at Hotel Sombra del Agua?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Sombra del Agua?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and a full-service spa.

Does Hotel Sombra del Agua have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Hotel Sombra del Agua have a restaurant with a breakfast menu?

Yes, Hotel Sombra del Agua serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Hotel Sombra del Agua allow pets to stay free of charge?

No, pets aren't allowed at Hotel Sombra del Agua.

Are there connecting rooms at Hotel Sombra del Agua?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel Sombra del Agua?

The closest major airport to Hotel Sombra del Agua is Angel Albino Corzo Intl Airport (TGZ), which is about 28 mi away.

Are there rooms with balconies that I can book at Hotel Sombra del Agua?

No, at Hotel Sombra del Agua, there aren't any guestrooms that list a balcony.

Hotel Sombra del Agua Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 670 out of 963 reviews" "
Rating 8 - Good. 211 out of 963 reviews" "
Rating 6 - Okay. 59 out of 963 reviews" "
Rating 4 - Poor. 12 out of 963 reviews" "
Rating 2 - Terrible. 11 out of 963 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Doris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was under construction while we were there so we had to go elsewhere but there were tons of restaurants around . The staff were fantastic in all areas of help.
Stayed 4 nights in Feb 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, large room, air conditioning/heating available, clean, good service. It is walking distance to the pedestrian streets, downtown plaza, lots of restaurants and shopping around. Nice restaurant on site.
Stayed 7 nights in Jan 2024

6/10 Okay

Iliana Jaime, Fresno

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The lobby area and patio was nice visibly, but their restaurant food wasn’t good. I stayed 4 nights and they never had Mexican bread (pan dulce) to accompany your coffee. I and my husband got really sick with a fever, chills, and food poisoning. I went to the front desk and told them and they replied that everyone gets sick when they visit that town. I had to go look for a pharmacy as they were very unhelpful and offered no support. Their concern was only to know if we ate elsewhere to blame the other restaurants. All their food is extremely condimented and everything has a sauce. I wasn’t impressed at all. The city is overrated. It dirty and most of the city has graffiti on all their homes. It didn’t feel safe at all.
Stayed 4 nights in Jan 2024

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Archibaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Centric and affordable, it's restaurant is run by an award winning chef, near the pedestrian zone. Cons: you can hear your neighbors.

10/10 Excellent

Teresa, Dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel staff made are arrival so easy. Our room was immaculate! From the elevator ride up to our suite, to the decor, and the private balcony? I will stay here every visit!
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean, staff very nice and welcoming. Staying here for sure next time.

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service was more than excellent. We arrived early (10AM approximately) and the room was ready, we didn't have to wait and was given to us. The quietness was awesome, the hotel itself is beautiful. shoutout for Guadalupe at Tarumba Resturant and Fernando who help us with the baggages and taxi in our check out. He also have us an extra towel and water without even asking him for it.
Stayed 1 night in Dec 2023

10/10 Excellent

Jason, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a great restaurant
Stayed 2 nights in Oct 2023