6/10 Okay
William
Feb 28, 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Flawed
Access can be challenging. By road it is 4/5hrs from St Jose and 1hr by mostly bumpy dirt road from what we believe is the nearest commercial airstrip at Nosara.
First impressions are of an excellent international standard designer hotel. Large public areas are superb with numerous water features throughout.
Our twin queen room with partial sea view was clean and spacious but the designer twin basin with no towel rail or hooks in the bedroom rather than bathroom was just bizarre. The balcony had a swing seat and other furniture and was quite adequate.
The vast beach is largely unmanaged and is protected by an offshore reef to provide good bathing.
The staff are friendly and helpful if lacking in the training expected in this standard of hotel. Tipping seems to be endemic and staff appear to expect tips for almost any attention to guests. We have never encountered this in any all inclusive before.
The 3 restaurants are varied but appear to have been designed to cater for the largely North American guests. Dishes seem to have been designed by an Executive Chef but implemented by amateur cooks. We heard about food issues from other guests we met on-site and we suffered from sickness on our last night after eating in Tao restaurant. Unacceptable at anytime, but with a 26hr journey ahead it was a complete disaster.
Overall impression is that it is an attractively designed hotel catering largely for North Americans which desperately needs to focus on its food offer.
William
Stayed 6 nights in Feb 2024