Horrible customer service, especially evening manager. Hotel is old, and your room will be clean, but everything else is dirty- they allow to smoke everywhere, but don’t clean up ash trays, pool bathroom is nasty. Only good part- location, walk across the road to enjoy the beach, I left my stuff at the hotel every time I wanted to swim on the beach. I will not come back.
Nice hotel but old buildings and rooms. Some construction being done so they might be updating it. Also the sewer system over flowed which smelled bad one night. Location and pool are great.
Managed & staff very friendly & helpful. Close to beach, shopping & nightlife.
Pros: -great swimming pools -close to the beach and Bangla Road -nice staff -friendly kitties running around Cons: -BUFFET BREAKFAST gave me food poisoning as well as a lot of other guests staying there. -jacuzzis are cold -tv channels were terrible
Location is ok but hotel is very old and unclean. Over priced and right next to the cemetery's
Stayed here with friends for 1 week. Location and pool were wonderful, just across from the beach. Wifi rarely worked. Asked for a credit card during check in to put on file. Shortly after checking in, received a call from my credit card company that there were fraudulent charges in a few other countries. Quite the coincidence since I hadn't used that card in months. Also, don't book any tours through buffalo tours in the lobby, they promised us a 2 hour city tour that ended up being 5 hours with mandatory stop at the gem factory while we waited for another taxi to take us back to the hotel.
Phuket Graceland Resort And Spa places you next to Patong Beach and a short stroll from other popular sights like Bangla Road. This 600-room, 4.5-star resort welcomes guests with 3 outdoor pools, 5 restaurants, and free in-room WiFi.
There are ample dining options with 5 onsite restaurants, including Belgian Beer Cafe, which specializes in Belgian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.
LCD TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Refrigerators, minibars, and coffee makers are also standard.
Guests of Phuket Graceland Resort And Spa enjoy 3 outdoor pools, a children's pool, and a gym. There's free parking, and an airport shuttle (available on request) for THB 1000 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach resort include a sauna, free WiFi in public areas, and a spa tub.
Horrible customer service, especially evening manager. Hotel is old, and your room will be clean, but everything else is dirty- they allow to smoke everywhere, but don’t clean up ash trays, pool bathroom is nasty. Only good part- location, walk across the road to enjoy the beach, I left my stuff at the hotel every time I wanted to swim on the beach. I will not come back.
Nice hotel but old buildings and rooms. Some construction being done so they might be updating it. Also the sewer system over flowed which smelled bad one night. Location and pool are great.
Thank you for letting us know that your overall impression on Phuket Graceland Resort and Spa is that it is a “Nice Hotel”. The hotel was renovated during the months of June – August 2018, currently there are no updates going on . We apologize if there were any Operational flaws you had experienced during your stay , which was accidental. Hope to meet you at Graceland again on your next visit to Phuket. Regards, Vishal Rajan Assistant Guest Relations Manager.
Managed & staff very friendly & helpful. Close to beach, shopping & nightlife.
Pros: -great swimming pools -close to the beach and Bangla Road -nice staff -friendly kitties running around Cons: -BUFFET BREAKFAST gave me food poisoning as well as a lot of other guests staying there. -jacuzzis are cold -tv channels were terrible
Location is ok but hotel is very old and unclean. Over priced and right next to the cemetery's
Stayed here with friends for 1 week. Location and pool were wonderful, just across from the beach. Wifi rarely worked. Asked for a credit card during check in to put on file. Shortly after checking in, received a call from my credit card company that there were fraudulent charges in a few other countries. Quite the coincidence since I hadn't used that card in months. Also, don't book any tours through buffalo tours in the lobby, they promised us a 2 hour city tour that ended up being 5 hours with mandatory stop at the gem factory while we waited for another taxi to take us back to the hotel.
Thank you very much for your rating. It is great to know that we served you well and delivered a fantastic time at Phuket Graceland Resort & Spa. We hope to have a chance to give you hospitality and warm vacation again as a returning guest at Phuket Graceland Resort & Spa. Yours sincerely, Charlie Guest Relations Manager