I like that it was convenient from the airport, mall, and going out to do other things locally. I felt like the bed comfort was ok.
The staff was very rude, the people in the hotel horrible, we can sleep because in the room next to me was a dog al night long barking
When we got to the hotel, no one was at the reception desk. We knocked on the plexiglass screen several times to no avail. After about 10 minutes or so, a male staff member came out and checked us in. However, he really needs more training on customer service. He didn't say sorry for being late. He was unfriendly. The next day was not much better. There were no paper cups for the coffee. When I asked the same male staff member, he said, "Unfortunately" they didn't have any more cups. He later hesitantly asked me how many cups I needed, and went and grabbed three mugs for me after I said I needed a few. Overall, my experience was terrible.
The front desk staff (esp. Noelle & another staff member when I checked in) provide great friendly customer service. But the other property staff barged into my room even though I wasn't due to check out. She literally opened the door to try to get me out! Good thing I had the deadbolt in place.
Very good customer service
Debris on the floor. Debris iin the drawer, refrigerator was unable to open. Microwave was too small, powerless.
Smells like urine in the hallways, especially on the 3rd floor. At least the window in the room opens a few inches to let that fresh Newark air in as well as the Airplane noise!
Excellent!
No good staff and service
couldn't check in, they couldn't find my booking, had to pay cash
The property needs to be updated and was not clean. There was hair on one of the towels. Large spills/stains were on the carpet by the bed and there was something sticky on the carpet. The bathroom seemed to be clean but the other areas were brushed over instead of being thoroughly cleaned.
its ok
caurtesy
The Mills at Jersey Gardens is a short stroll from Extended Stay America Suites Elizabeth Newark Airport, and other popular attractions like Prudential Center are within a 10-minute drive. This 149-room hotel welcomes guests with in-room amenities like kitchens, dining areas, and sitting areas.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Kitchens, dining areas, and sitting areas are also standard. Housekeeping is available on request.
Guests of Extended Stay America Suites Elizabeth Newark Airport enjoy features like conference space, coffee in a common area, and laundry facilities. Self parking is offered for USD 10 per day. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This smoke-free hotel also has a vending machine.
I like that it was convenient from the airport, mall, and going out to do other things locally. I felt like the bed comfort was ok.
The staff was very rude, the people in the hotel horrible, we can sleep because in the room next to me was a dog al night long barking
Dear PIERRE, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. Please know that this is not reflective of our usual standards of service and guest satisfaction. We will address your concerns with our team to ensure improvements are made, particularly regarding noise disturbances. Your feedback is valuable, and we hope to have the opportunity to restore your faith in our hotel during future visits. Thank you for sharing your experience.Sincerely,Hotel Management
When we got to the hotel, no one was at the reception desk. We knocked on the plexiglass screen several times to no avail. After about 10 minutes or so, a male staff member came out and checked us in. However, he really needs more training on customer service. He didn't say sorry for being late. He was unfriendly. The next day was not much better. There were no paper cups for the coffee. When I asked the same male staff member, he said, "Unfortunately" they didn't have any more cups. He later hesitantly asked me how many cups I needed, and went and grabbed three mugs for me after I said I needed a few. Overall, my experience was terrible.
Dear Sovicheth, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
The front desk staff (esp. Noelle & another staff member when I checked in) provide great friendly customer service. But the other property staff barged into my room even though I wasn't due to check out. She literally opened the door to try to get me out! Good thing I had the deadbolt in place.
Dear Alex, Thank you for reviewing your stay at Extended Stay America. We are delighted to read that Noelle helped to make your stay even more comfortable. Please accept our apologies for the inconvenience caused at check-out. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
Very good customer service
Chris, Thanks for the great feedback. We hope that you visit us again the next time you are in town.
Thank you for your feedback. We hope that you give us another chance in the future.
Thank you for your feedback.
Thank you for your feedback.
Debris on the floor. Debris iin the drawer, refrigerator was unable to open. Microwave was too small, powerless.
Jong Hwan,Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely, Hotel Management
Dear Schanelle, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted that our hotel was ideally located for everything you wanted to experience on this visit. We value hearing from our guests, as this lets us know where we need to focus our attention to improve our guest experience. We hope to welcome you again whenever your travels bring you to the area.Sincerely,Hotel Management