I was in NJ for a funeral. The ease too and from the airport was very easy. It was just one less things to worry about. Thank you.
Nice lobby , convenient location. Room not bright bathroom floot tiles cracked
Average airport hotel. Has a bar/restaurant. Good food. Weird inside balcony and very noisy due to dome roof. Ok for quick stay.
Me and my family was here last week! We flew in from Illinois… hotel offered transportation that was a plus. We got in late and at check in we were giving amazing warm cookies! My family enjoyed the room pool and restaurant. Thank you Double Tree we will be back.
Very bad checkin experience.
hotel was alright but there was a problem (Orbitz booking didn't go to the hotel somehow?) and hotel was not motivated to solve it... luckily Orbitz staff were available at the late hour (10pm) to solve it, but it took over an hour and my kids were exhausted from a long day of travel and literally fell asleep on the lobby couch while I was waiting on hold to talk to support. will be reluctant to book anything through orbitz again
Convenient transportation access. Free transport to and from airport. Very clean rooms and hallways. Courteous staff.
I stayed on the weekend of 9/9. This is the most terrible experince i have ever had. The room is dirty and tub sink is so rusty that my son refused to take a shower. The worst is the staff's service. The hair blower in the bathroom is missing so I called the front desk. The lady on the night shaft of 9/10 answered that she will place an order for that, but it never arrived and no response from then until 1am in the morning. I called the lady agaia. She just said the rooms are all booked and she can not take hair blower from another room. I was so surprised that they do not have any spare one for customers. As I further asked her to check again with someone else, she just hang up on me and never called back. I am pretty sure that the true reason is nobody on duty wanted to make a delivery at late night, because the blower arrived on 6:30 in the morning. I would also advise you not taking any rooms nearby the pool. The pool is supposed to be closed at 10pm, but people and kids were kept talking and shouting until 11:40pm and no staff came and checked even after you called them.
While checking in i was advised that there was. $75 incidental charge. I was informed that it was posted on their website. When i asked to see it they could not show me. Then they said it was in the policy. I asked to see it. They could not provide no information written stating this. I was not happy with this and if this is what they are doing they should have some written documentation.
Property is dated. One staff in the bistro is very rude when I had to ask her to repeat what she said since she spoke so low and I needed to clarify if they are open. I also ask front desk to ask housekeeping for the clothes i left in the closet. Front desk told me someone from housekeeping will call me back bit no one did and none in the front desk know who to contact to address my concern.
The staff are the best part of staying here. They went above and beyond with several small items to make my stay outstanding from giving a free bottle of water to making sure I could quickly check in to make my event on time.
Clean, efficient. Great access to Newark airport.
I didn’t like how they are not very accommodating to their guest needs. Even when an error was made with booking the reservation.
Stayed there for 4 days. Not even 1 day my room was ever cleaned. On the last day before heading out i went to the front desk n requested to have my room cleaned. When I got back that night they didnt even cleaned our room all they did was gave us towels and took out my trash which was in our room for 3 days.Didn’t even restock our toiletries. Unbelievable. Never again will we stay at this hotel and I would never recommend this hotel to anyone.
DoubleTree by Hilton Hotel Newark Airport places you within a 5-minute drive of Prudential Center and within a 10-minute drive of other popular attractions like New Jersey Performing Arts Center. This 503-room, 4-star hotel has an indoor pool along with free in-room WiFi and a free airport shuttle.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. For your convenience, a buffet breakfast is served each morning for a fee.
37-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are also standard. Change of towels is available on request.
At DoubleTree by Hilton Hotel Newark Airport, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 25.00 per night, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.
Thank you so much for the positive review. We hope to see you again in the not-so-distant future.
I was in NJ for a funeral. The ease too and from the airport was very easy. It was just one less things to worry about. Thank you.
Thank you for your positive feedback. We truly appreciate it! And I am so sorry for your loss.
Thank you for your positive feedback. We truly appreciate it!
Nice lobby , convenient location. Room not bright bathroom floot tiles cracked
Dear Aryeh, We are delighted to read that you enjoyed our nice lobby and found our location convenient at DoubleTree by Hilton Newark Airport. We appreciate your feedback regarding the room and bathroom and will share it with our team for improvement. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Kindest Regards, Maegan Davis, General Manager
Average airport hotel. Has a bar/restaurant. Good food. Weird inside balcony and very noisy due to dome roof. Ok for quick stay.
Dear Colleen, We are delighted you chose DoubleTree by Hilton Newark Airport for your stay. Our bar/restaurant offers delicious food, enhancing your experience. We have noted your feedback and appreciate the constructive comment, as we always want to hear how we can improve our guest experience. It was our pleasure to host your stay, and we look forward to your next visit. Kindest Regards, Maegan Davis, General Manager
Me and my family was here last week! We flew in from Illinois… hotel offered transportation that was a plus. We got in late and at check in we were giving amazing warm cookies! My family enjoyed the room pool and restaurant. Thank you Double Tree we will be back.
Dear Jasmine Spencer, It is wonderful to hear how much you enjoyed your stay at DoubleTree by Hilton Newark Airport. We are particularly pleased that you enjoyed our hotel amenities. We are thrilled to read that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you once more. Your review made our day; thank you! Kindest Regards, Maegan Davis, General Manager
Very bad checkin experience.
Dear Clyde, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with the check-in process. We will share your concerns with our team to prevent a recurrence. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Kindest Regards, Maegan Davis, General Manager
hotel was alright but there was a problem (Orbitz booking didn't go to the hotel somehow?) and hotel was not motivated to solve it... luckily Orbitz staff were available at the late hour (10pm) to solve it, but it took over an hour and my kids were exhausted from a long day of travel and literally fell asleep on the lobby couch while I was waiting on hold to talk to support. will be reluctant to book anything through orbitz again
Dear Frederick, We sincerely apologize for the inconvenience you experienced during your recent stay. We regret any delay in resolving the booking issue and empathize with the challenges you faced, especially with tired kids. Please know this is not representative of our usual service standards. Your feedback is invaluable as we continually strive to enhance our guest experience. We appreciate your patience and hope you reconsider, giving us another chance in the future to provide a more seamless and enjoyable experience.Kindest Regards, Felix Maina, General Manager
Dear Joan, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at DoubleTree by Hilton Newark Airport. We look forward to your return and wish you all the best with your future travels.Kindest Regards, Felix Maina, General Manager
Dear Jane, Knowing you enjoyed every aspect of your stay at DoubleTree by Hilton Newark Airport is why we do what we do! Thank you for taking the time to leave your rating. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Kindest Regards,Maegan Davis, General Manager