It was very nice and clean
Awesome hotel and friendly staff. I would've love to stay un this hotel for future trips.
Location
Cuartos nuevos , lo demás se ve algo viejo. El aire no funciona bien y se reportó. Ácaros en las camas .
the bathroom was very dirty especially the toilet bowl
Great customer service, accommodated our earlier than anticipated arrival. Very satisfied!
The hotel is great, close to the airport. It’s not a modern building but it appears to have been maintained OK. The only complaint was the airport shuttle. Stopped by the hotels cubby in T2 to be told that the shuttle arrived every 15 minutes. After 30 we called to be told that you actually have to call for the shuttle. When it finally arrived, we then waited for another 15 minutes for the idiot that had misinformed us of the schedule to get into the van and head to the hotel with us. Not a massive time commitment, but after a long trip, it sucks to be miss informed.
Walking distance to the terminal, very convenient
Overall good hospitality
This hotel is connected to Terminal 1 by a skywalk, so is a great place to stay for an early flight. Otherwise the neighborhood is not great and there are multiple lanes of traffic between the hotel and the airport. The staff is friendly and helpful. The only weird thing was the bed was on casters which rolled at the slightest push, like sitting against the headboard (attached to the wall) to watch tv.
Is great place !
All was good , just the beds are on wheels and move easily , not good
The heat did not work, and the second day of our staying we did not not have hot water. Fortunately, the hotel gave us a new room.
Located in Venustiano Carranza, Camino Real Aeropuerto Mexico is within a few miles (5 km) of popular sights such as Autódromo Hermanos Rodríguez and Foro Sol. This 4-star hotel has 600 guestrooms and offers conveniences like 3 restaurants, a full-service spa, and an indoor pool. It's connected to the airport in central Mexico City and also close to Sports Palace Dome.
Have a drink at the bar or enjoy onsite dining at one of 3 restaurants like La Huerta, which specializes in international cuisine and serves breakfast and dinner. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop. Start each morning off right with buffet breakfast served for a fee.
Guests can expect to find free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, phones, and ironing boards. Housekeeping is available on request.
Guests of Camino Real Aeropuerto Mexico enjoy a full-service spa, an indoor pool, and a gym. If you drive, self parking is USD 18.60 per day, or you can take advantage of the free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a conference center.
It was very nice and clean
Awesome hotel and friendly staff. I would've love to stay un this hotel for future trips.
Location
Estimado marco. Muchas gracias por evaluar nuestros servicios y nos da mucho gusto saber que la ubicación de nuestras instalaciones fue conveniente para su viaje.
Cuartos nuevos , lo demás se ve algo viejo. El aire no funciona bien y se reportó. Ácaros en las camas .
Estimado huésped Muchas gracias por compartir con nosotros sus valiosos comentarios los cuales Por supuesto que estaremos realizando y mejorando. Nos da mucho gusto saber que disfrutes de una estancia satisfactoria y lo esperamos pronto de regreso.
Estimado huésped. Muchas gracias por compartir con nosotros su valoración y por hospedarse con nosotros seguimos a sus órdenes él está su casa.
the bathroom was very dirty especially the toilet bowl
Dear guest.First of all, we apologize for the inconvenience with the cleaning of your room and of course we will be working on the areas of opportunity that you mentioned.We are always here to serve you.
Great customer service, accommodated our earlier than anticipated arrival. Very satisfied!
Dear guest.We appreciate your valuable comments and we are very pleased to know that you are part of our satisfied guests.We are always here to serve you.
The hotel is great, close to the airport. It’s not a modern building but it appears to have been maintained OK. The only complaint was the airport shuttle. Stopped by the hotels cubby in T2 to be told that the shuttle arrived every 15 minutes. After 30 we called to be told that you actually have to call for the shuttle. When it finally arrived, we then waited for another 15 minutes for the idiot that had misinformed us of the schedule to get into the van and head to the hotel with us. Not a massive time commitment, but after a long trip, it sucks to be miss informed.
Dear guest.Thank you very much for informing us of the inconveniences during your stay. Of course we will be working to improve and prevent it from happening again.We continue at your command.
Walking distance to the terminal, very convenient
Dear Raymond.Thank you very much for your valuable comments and we continue to serve you in this your home.We are always here to serve you.
Overall good hospitality
Dear Edgar.Thank you very much for your comments, we remain at your service.
Dear guest.Simply thank you for such valuable comments, we hope to see you back soon.