6/10 Okay
Julia
Traveled with family
Mar 3, 2024
Disliked: Staff & service
Disappointed
A bit disappointed really. My kids were super excited to go to the splash park but it was fully booked. We hadnt been told to book before hand. I had to call every 30 minutes over 3 hours to finally get to go. Once there it was fun.
The next day we had to go to a different restaurant as again we didn't book. I asked about breakfast the day before and wasn't told to book. The actual breakfast was nice. The coffee was terrible.
The kids really wanted to go to the splash park again. When i called they said we could come if we came in the next 5 minutes (which was fine) but then said we had to pay. I said we hadn't the day before and they said that we couldn't come after all. They definitely had the space for us as they had just said they did but suddenly we werent allowed. Just seemed strange. Whole thing was a bit more stress than you'd hope for on a night away with the kids for a break, especially at a hotel designed for young families!
Julia
Stayed 1 night in Mar 2024