AVOID!!!!! We arrived just after sunset. When we were given instructions on go to that other building a block or two away, I asked for clarification on how to find our room. None was given other then turn right on first street, then take the first left. I asked if there were multiple buildings to negotiate around, because this place looked like an apartment complex, not a hotel. I was told only 1 building. What a nightmare, we spent 40 mins trying to find our room among the 4 buildings there and could not ever find it. We took multiple elevators, called the office, were exhausted, and mad, and even the local people in the building were unable to tell us how to get there! I had tried so hard at the front desk to make sure this didn't happen but they didn't care and even could not read their own map! Had to demand my money back and book another place and got to our room at midnight finally. I have status at Marriott, Hyatt, Hilton, and do maybe 30-40 hotel nights per year. This is top 5 worst experiences I've had in 30 years. Front staff isn't properly trained or knowledgeable and don't care.