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Sheraton Indianapolis Hotel at Keystone Crossing

4.0 star property
Suburban hotel with fitness center connected to a shopping center in Indianapolis

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Photo gallery for Sheraton Indianapolis Hotel at Keystone Crossing

Terrace/patio
Exterior
Traditional Room, 1 King Bed | Premium bedding, down comforters, pillowtop beds, in-room safe
Bar (on property)
Lobby
Reviews
8.4

Very good

Popular amenities

  • Restaurant
  • Gym
  • PoolPoolPool
  • Parking availableParking availableParking available
  • BarBarBar
  • Breakfast availableBreakfast availableBreakfast available

Explore the area

Map
8787 Keystone Crossing, Indianapolis, IN, 46240
  • Popular LocationFashion Mall at Keystone3 min walk
  • Popular LocationDave & Buster's6 min drive
  • Popular LocationCastleton Square6 min drive
  • AirportIndianapolis, IN (IND-Indianapolis Intl.)33 min drive

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Room options

View all photos for Traditional Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Queen Beds (Hearing Accessible)

10/10 Exceptional
  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed

7.7/10 Good
  • 550 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 2 Queen Beds

8.9/10 Excellent
  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 2 Queen Beds (Hearing Accessible)

  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed

Traditional Room, 1 King Bed | Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed

8.8/10 Excellent
  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • 365 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 King Bed with Sofa bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 1 King Bed with Sofa bed

9/10 Wonderful
  • 365 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Queen Beds

8.5/10 Very Good
  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed with Sofa bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed with Sofa bed

8.4/10 Very Good
  • 365 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed with Sofa bed (Hearing Accessible)

10/10 Exceptional
  • 365 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 365 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Indianapolis

Sheraton Indianapolis Hotel at Keystone Crossing places you next to Fashion Mall at Keystone and within a 3 miles (5 km) of Castleton Square. This 395-room hotel has conveniences like a restaurant, an indoor pool, and a gym. Located centrally in Indianapolis, it's connected to a shopping center and also close to Dave & Buster's and The Historic Ambassodor House & Heritage Gardens.

What's nearby

  • Fashion Mall at Keystone - 3 min walk
  • Dave & Buster's - 6 min drive
  • Castleton Square - 6 min drive
  • St. Vincent Indianapolis Hospital - 9 min drive
  • Indiana State Fairgrounds - 12 min drive

Getting around

  • Indianapolis Station - 26 min drive
  • The preferred airport is Indianapolis Intl. Airport (IND): 33-min drive, 30.6 mi/49.2 km.

Restaurants

  • ‪The Cheesecake Factory - ‬6 min walk
  • ‪Food Court - ‬5 min walk
  • ‪P.F. Chang's China Bistro - ‬7 min walk
  • ‪Maggiano's - ‬8 min walk
  • ‪Sheraton Club Lounge - ‬2 min walk

About this property

Sheraton Indianapolis Hotel at Keystone Crossing

Suburban hotel with fitness center connected to a shopping center in Indianapolis
At Sheraton Indianapolis Hotel at Keystone Crossing, guests enjoy an indoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 25 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and concierge services. Additional amenities include a conference center, a 24-hour business center, and a computer station.
Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include refrigerators, coffee makers, and safes. Housekeeping is available once per stay.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 18 per day)
  • Valet parking on site (USD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 18 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Keystone Cafe

Things to do

  • Gym
  • Indoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • 29 meeting rooms
  • Computer station
  • Conference center (7,344 square feet of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • 2 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 50

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 18 per person
  • Fee for in-room wireless internet: USD 4.95 per night (rates may vary)
  • Self parking fee: USD 18 per day
  • Valet parking fee: USD 25 per night (in/out privileges)
  • Late check-out fee: USD 75 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Indianapolis Sheraton Keystone
Keystone Crossing Sheraton
Keystone Hotel Indianapolis
Keystone Sheraton Indianapolis
Sheraton Hotel Keystone Crossing
Sheraton Hotel Keystone Indianapolis
Sheraton Indianapolis Hotel Keystone Crossing
Sheraton Indianapolis Keystone
Sheraton Indianapolis Keystone Crossing
Sheraton Keystone Crossing
Indianapolis Sheraton
Sheraton Indianapolis Hotel
Sheraton Indianapolis Hotel at Keystone Crossing Hotel
Sheraton Indianapolis Hotel at Keystone Crossing Indianapolis

Frequently asked questions

Is a free cancellation option available at Sheraton Indianapolis Hotel at Keystone Crossing?

Sheraton Indianapolis Hotel at Keystone Crossing provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Sheraton Indianapolis Hotel at Keystone Crossing?

As of Jun 8, 2024, prices found for a 1-night stay for 2 adults at Sheraton Indianapolis Hotel at Keystone Crossing on Jun 16, 2024 start from $109.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Sheraton Indianapolis Hotel at Keystone Crossing?

Based on positive ratings, guests enjoy the hotel's location in Indianapolis, and it's just steps from Fashion Mall at Keystone. You'll also find Dave & Buster's and Castleton Square within a short drive.

Is parking available on site at Sheraton Indianapolis Hotel at Keystone Crossing?

Yes, valet parking is offered for USD 25 per night with in/out privileges. Accessible parking is also available for guests.

Does Sheraton Indianapolis Hotel at Keystone Crossing include a casino on the premises?

No, Sheraton Indianapolis Hotel at Keystone Crossing doesn't have a casino.

Is there an indoor pool at Sheraton Indianapolis Hotel at Keystone Crossing?

Yes, this hotel has an indoor pool.

Is Sheraton Indianapolis Hotel at Keystone Crossing a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does Sheraton Indianapolis Hotel at Keystone Crossing have a hot tub?

No, there isn't a spa tub at this hotel.

Does Sheraton Indianapolis Hotel at Keystone Crossing have a restaurant with a breakfast menu?

Yes, Sheraton Indianapolis Hotel at Keystone Crossing serves a full breakfast for a surcharge each morning at Keystone Cafe.

Does Sheraton Indianapolis Hotel at Keystone Crossing allow pets to stay for free?

No, pets aren't allowed at Sheraton Indianapolis Hotel at Keystone Crossing though service animals are welcome.

Does Sheraton Indianapolis Hotel at Keystone Crossing have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Sheraton Indianapolis Hotel at Keystone Crossing?

The closest major airport to Sheraton Indianapolis Hotel at Keystone Crossing is Indianapolis Intl. Airport (IND), which is about 17.2 mi away.

Are there rooms with balconies that I can book at Sheraton Indianapolis Hotel at Keystone Crossing?

No, at Sheraton Indianapolis Hotel at Keystone Crossing, there aren't any guestrooms that list a balcony.

Sheraton Indianapolis Hotel at Keystone Crossing Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 850 out of 1510 reviews" "
Rating 8 - Good. 318 out of 1510 reviews" "
Rating 6 - Okay. 131 out of 1510 reviews" "
Rating 4 - Poor. 103 out of 1510 reviews" "
Rating 2 - Terrible. 108 out of 1510 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and super clean! Very friendly staff!
Stayed 2 nights in Mar 2024

6/10 Okay

Dorian

Just ok nothing to brag about
Stayed 2 nights in Jan 2024

10/10 Excellent

alicia

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unknown parking charge of $18 for self-park in the garage. No other parking options.
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Loretta A

Stayed 1 night in Mar 2024

10/10 Excellent

Ryan

Stayed 1 night in Mar 2024

4/10 Poor

EDDIE

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Hello, To whom it may concern, I would not recommend this property because of the cleanliness of the room. It stated on the website that the rooms were renovated, and it seems that it was, however the surprise was how dirty it was. Since then, I have let management know about the discrepancies that I had, I stayed in room 718, I came out of town to enjoy family that's living there, typically I stay at the hotel Carmichael. We usually wind up going to Keystone Mall to shop, and this is the reason why I decided to stay at the Sheraton. The dining staff was friendly and attentive. My suggestions to anyone that is reading this to do your own due diligence, it all depends on what kind of person that you are. If you like and more elegant stay I recommend the Hotel Carmichael, which costs more money, but the accommodation is excellent. In saying that if you decide to stay here then I will make sure I double check the room. We had an old sock that was left under the dresser drawer in the room, in addition to the sofa had a wine stain on the cushion, along with a wine stain on the armrest. The room was very dusty, and I have allergies. If you are older, I will not suggest that you stay, the price was very welcome but unfortunately you get what you pay for.
Stayed 3 nights in Feb 2024

2/10 Terrible

Camila

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Skip this place!! Our first room the bathroom wasn’t cleaned so we requested a new one. In the new room the bedsheets were stained so we requested to get them changed. Seemed like a small inconvenience until they cleaned our room the next day. We wanted all the towels changed because they smelled funny and they literally just folded them from the ground and put them back as if they were clean and replaced!!! How do I know? Because the two that we used were still wet when we unrolled the “fresh” ones! So gross, who knows what else they just put back. Worst experience, not worth it. Stay anywhere else.
Stayed 2 nights in Feb 2024

4/10 Poor

Jasti, Macomb

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024