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Crossroads Inn & Suites

2.5 star property
Hotel with free breakfast, walk to Ripley's Aquarium of the Smokies

Choose dates to view prices

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Exterior
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Dining
Reception
Reviews
7.8

Good

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • PoolPoolPool
  • GymGymGym
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
Gatlinburg, TN
  • Popular LocationAnakeesta6 min walk
  • Popular LocationRipley's Aquarium of the Smokies7 min walk
  • Popular LocationGatlinburg Convention Center15 min walk
  • AirportKnoxville, TN (TYS-McGhee Tyson)67 min drive

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Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.6/10 Excellent
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Seasonal Fireplace)

Suite, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed (Seasonal Fireplace)

8.2/10 Very Good
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

9.3/10 Wonderful
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Fireplace

Studio Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed, Fireplace

  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.9/10 Excellent
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

7.7/10 Good
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Jetted Tub

Studio Suite, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed, Jetted Tub

  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Gatlinburg

Crossroads Inn & Suites places you within a 10-minute stroll of popular attractions such as Ripley's Aquarium of the Smokies and Anakeesta. This 78-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Anakeesta - 6 min walk
  • Ripley's Aquarium of the Smokies - 7 min walk
  • SkyPark - 13 min walk
  • Gatlinburg Convention Center - 15 min walk
  • Ole Smoky Moonshine Distillery - 15 min walk

Getting around

  • The preferred airport is McGhee Tyson Airport (TYS): 67-min drive, 43.7 mi/70.3 km.

Restaurants

  • ‪Subway - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬11 min walk
  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Ole Red - ‬3 min walk
  • ‪Gatlinburg Brewing Company - ‬3 min walk

About this property

Crossroads Inn & Suites

Hotel with free breakfast, walk to Ripley's Aquarium of the Smokies
At Crossroads Inn & Suites, guests enjoy a children's pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has staff always at the ready. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.
55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include refrigerators, microwaves, and coffee makers.
A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: USD 10.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • The seasonal pool is open from April to September.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Frequently asked questions

Is a free cancellation option available at Crossroads Inn & Suites?

Crossroads Inn & Suites offers free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Crossroads Inn & Suites?

As of Jun 8, 2024, prices found for a 1-night stay for 2 adults at Crossroads Inn & Suites on Jun 10, 2024 start from $75.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Crossroads Inn & Suites?

Guests enjoy the hotel's walkable location in Gatlinburg based on their ratings, and it's within a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta. You'll also find SkyPark and Gatlinburg Space Needle less than a mile away.

Is parking available on site at Crossroads Inn & Suites?

Yes, self parking is offered for free at the hotel.

Does Crossroads Inn & Suites include a casino on the premises?

No, Crossroads Inn & Suites doesn't have a casino.

Is there an indoor pool at Crossroads Inn & Suites?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from April until September.

Is Crossroads Inn & Suites a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a seasonal outdoor pool and free breakfast.

Are there hot tubs at Crossroads Inn & Suites?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Crossroads Inn & Suites have a restaurant with a breakfast menu?

Crossroads Inn & Suites offers free self-serve breakfast each morning though there is no restaurant.

Does Crossroads Inn & Suites allow pets to stay for free?

No, pets aren't allowed at Crossroads Inn & Suites though service animals are welcome.

Are there connecting rooms at Crossroads Inn & Suites?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Crossroads Inn & Suites?

The closest major airport to Crossroads Inn & Suites is McGhee Tyson Airport (TYS), which is about 27.5 mi away.

Are there rooms with balconies at Crossroads Inn & Suites?

No, there aren't any guestrooms with balconies at Crossroads Inn & Suites.

Crossroads Inn & Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 398 out of 1081 reviews" "
Rating 8 - Good. 339 out of 1081 reviews" "
Rating 6 - Okay. 176 out of 1081 reviews" "
Rating 4 - Poor. 95 out of 1081 reviews" "
Rating 2 - Terrible. 73 out of 1081 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Sierra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nic size rooms, excellent breakfast, and friendly staff.
Stayed 4 nights in Jun 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything.
Stayed 4 nights in May 2024

8/10 Good

Jilliann, Rhinelander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

kali

Stayed 1 night in Mar 2024

6/10 Okay

KayLee

Disliked: Staff & service, property conditions & facilities
Eh….
Hotel was under renovation and elevators were not working. Our room was on the top floor and only had one small window in the entire room, you could see where they just borded up the other ones. Hopefully it’s alot nicer once they are done.
Stayed 2 nights in Mar 2024

6/10 Okay

Michelle

Business traveler
Liked: Cleanliness, staff & service, amenities
Overall, love the upgrades. However, the mattress was extremely uncomfortable.
Stayed 2 nights in Mar 2024

4/10 Poor

Priscilla

Liked: Cleanliness, staff & service
Blow dryer sparked and almost caught my hair on fire. I unplugged and reported it. Bed was hard as a rock. Thin towels.
Stayed 2 nights in Mar 2024

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a favorite place to stay. Have used it since before renovations and after. They are continuing to make improvments. Love it.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Recently updated, close to everything.
Stayed 1 night in Mar 2024

10/10 Excellent

Haley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location, lots of parking, clean room, affordable
Stayed 2 nights in Mar 2024