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Best Western Palace Hotel & Casino

4.0 star property
Beachfront, with full-service spa

Choose dates to view prices

Photo gallery for Best Western Palace Hotel & Casino

On the beach
Front of property
Standard Room, 2 Twin Beds, Non Smoking, Sea View | View from room
2 restaurants, breakfast served
Lobby
Reviews
7.4

Good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Hot TubHot TubHot Tub
  • Pool
  • Free WiFiFree WiFiFree WiFi
  • Parking availableParking availableParking available
  • Spa

Explore the area

Map
Central Promenade, Douglas, England, IM2 4NA
  • Popular LocationDouglas Beach1 min walk
  • Popular LocationPalace Casino1 min walk
  • Popular LocationGaiety Theatre12 min walk
  • AirportIsle of Man (IOM)22 min drive

Room options

View all photos for Standard Room, 2 Twin Beds, Non Smoking, Sea View

Standard Room, 2 Twin Beds, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking, Sea View

9.6/10 Exceptional
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, Sea View

9.3/10 Wonderful
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking

  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

View from room

Standard Room, 1 Double Bed, Non Smoking

8.2/10 Very Good
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

7.4/10 Good
  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking, Sea View

8.2/10 Very Good
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Douglas

Best Western Palace Hotel & Casino places you next to Douglas Beach and Palace Casino. This 133-room, 4-star hotel has a full-service spa, a casino, and 2 restaurants.

What's nearby

  • Douglas Beach - 1 min walk
  • Palace Casino - 1 min walk
  • Gaiety Theatre - 12 min walk
  • Tynwald - 2 min drive
  • Tower of Refuge - 3 min drive

Getting around

  • Douglas Ferry Station - 7 min drive
  • The preferred airport is Isle of Man (IOM): 23-min drive, 9.8 mi/15.8 km.

Restaurants

  • Bordello - 3 min drive
  • Golden Gate Chinese Take Away - 4 min drive
  • Terrace Chippy & Diner - 20 min walk
  • Bushy's TT Village - 11 min walk
  • 1886 Bar & Grill - 19 min walk

About this property

Best Western Palace Hotel & Casino

Beachfront, with full-service spa
Guests of Best Western Palace Hotel & Casino have access to a full-service spa, a casino, and an indoor pool. Self parking is offered for GBP 4 per day. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect to find free WiFi and LED TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and ironing boards are other standard amenities.
An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa.

Languages

English, Filipino, French, Italian, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 4 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Paragon Restaurant

Things to do

  • Casino
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Built in 1965

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 12.95 per person
  • Self parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

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BEST WESTERN Palace Casino Douglas
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BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
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Best Western Palace Hotel & Casino Hotel Douglas

Frequently asked questions

What is there to do around Best Western Palace Hotel & Casino?

Guests enjoy the hotel's location in Douglas based on their ratings, and it's steps from Douglas Beach and Palace Casino. You'll also find Gaiety Theatre and Summerhill Glen less than a mile away.

How much does it cost to stay at Best Western Palace Hotel & Casino?

As of Jun 3, 2024, prices found for a 1-night stay for 2 adults at Best Western Palace Hotel & Casino on Jul 1, 2024 start from $105.95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Best Western Palace Hotel & Casino?

Yes, parking is offered for GBP 4 per day. Accessible parking is also available for guests.

Is there a spa available at Best Western Palace Hotel & Casino?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Best Western Palace Hotel & Casino include a casino at the property?

Yes, Best Western Palace Hotel & Casino has a casino.

Will I find an indoor pool at Best Western Palace Hotel & Casino?

Yes, this hotel has an indoor pool along with a spa tub.

Is Best Western Palace Hotel & Casino a good place to stay for couples?

This beachfront hotel offers plenty of amenities for couples including an indoor pool, a bar, and an ocean-view restaurant.

Are there hot tubs at Best Western Palace Hotel & Casino?

No, there isn't a spa tub at this chalet.

Does Best Western Palace Hotel & Casino feature a restaurant that includes a breakfast menu?

Yes, Best Western Palace Hotel & Casino has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Best Western Palace Hotel & Casino allow pets to stay free of charge?

No, pets aren't allowed at Best Western Palace Hotel & Casino though service animals are welcome.

Does Best Western Palace Hotel & Casino have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Best Western Palace Hotel & Casino?

The closest major airport to Best Western Palace Hotel & Casino is Isle of Man (IOM), which is 9.8 mi away (23 minutes by car).

Can I book a room with a balcony at Best Western Palace Hotel & Casino?

Yes, some guestrooms at Best Western Palace Hotel & Casino offer a balcony and may feature sea views.

Does Best Western Palace Hotel & Casino have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Best Western Palace Hotel & Casino.

Best Western Palace Hotel & Casino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 160 out of 773 reviews" "
Rating 8 - Good. 306 out of 773 reviews" "
Rating 6 - Okay. 209 out of 773 reviews" "
Rating 4 - Poor. 72 out of 773 reviews" "
Rating 2 - Terrible. 26 out of 773 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Traveled with partner
Grubby car park outside reception area.
Stayed 4 nights in Feb 2024

10/10 Excellent

ziggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

6/10 Okay

Patrick

Traveled with group
Disliked: Property conditions & facilities, room comfort
Not 4 star residence
Hotel not in good condition Reception very tired looking Small twin room Room not serviced over 3 night stay. Room generally clean Breakfast not bad. Friendly staff. Tap control shower, basic.
Stayed 3 nights in Feb 2024

8/10 Good

Ross

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was nice with view across the sea. But like the rest of Douglas it is a bit tired and past its sell by date. The restaurant was good and the food really nice and great value. Friendly staff in the restaurant. Pity the jacuzzi and the saunas were out of action.
Stayed 2 nights in Feb 2024

6/10 Okay

Ian

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dated but not bad for money especially on island needs updated very 80s no staff at desk had to wait for attention but friendly once there.
Stayed 3 nights in Feb 2024

8/10 Good

Niamh

Stayed 2 nights in Feb 2024

10/10 Excellent

Carol

Traveled with family
Liked: Staff & service
Near to venue I was attending
Stayed 1 night in Feb 2024

6/10 Okay

Jon

Business traveler
Fairly cheap rates so didn’t expect too much beyond an average stay but well located and not too far from town centre and facilities. Room basic but fairly comfortable but a shame about constant noise from guests returning from the casino in the early hours so not very restful, but again should have expected that being a risk with the casino being part of the hotel complex.
Stayed 2 nights in Feb 2024

8/10 Good

Gareth Kevin Samuel

Traveled with group
Liked: Staff & service, amenities
Helpful staff and lovely room Possible updating of carpet in entrance hall but that maybe more it just looked dark and not as welcoming
Stayed 1 night in Jan 2024

4/10 Poor

Andrew

Traveled with partner
Disliked: Amenities
The whole premises was tired, run down and exhausted. The key cards keep failing causing frequent unnecessary trips to reception. The room facilities were adequate but not refreshed for the stay. Wholly disappointing and in no way comparative to the marketing descriptions on line.
Stayed 3 nights in Jan 2024