It is sad to hear from this hotel not able to work around my schedule. I am member of Holiday inn express and I arrived late late Saturday and even though I paid for Saturday but I arrived at hotel Sunday around 1:30 am ,,, so pretty much paid for a Saturday which was no use then I requested late check out and the person at front told me the latest I can give you is 12:30 pm. My departure flight was at 7 30 pm so all I wanted for few hours of stay in at my room but she made a big deal and told me the only option you have to so FULL ENTIRE DAY ,,,,,, so disappointing and not great customer service