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Krystal Grand Cancun All Inclusive

4.5 star property
Luxury hotel on the beach, with 3 outdoor swimming pools

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Photo gallery for Krystal Grand Cancun All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Aerial view
Deluxe Room | Minibar, in-room safe, desk, blackout drapes
4 bars/lounges, swim-up bar, poolside bar, beach bar
Couples treatment rooms, sauna, spa tub, body treatments, hydrotherapy
Reviews
7.8

Good

Popular amenities

  • All inclusiveAll inclusiveAll inclusive
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Pool
  • Spa

Explore the area

Map
Boulevard Kukulcan km 8.5, Cancun, ROO, 77500
  • Popular LocationGaviota Azul Beach1 min walk
  • Popular LocationCancun Convention Center7 min walk
  • Popular LocationForum Beach7 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)28 min drive

Room options

View all photos for Altitude Suite

Altitude Suite | Minibar, in-room safe, desk, blackout drapes

Altitude Suite

  • 549 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Oceanfront

Deluxe Room, Oceanfront | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, Oceanfront

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Room

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Minibar, in-room safe, desk, blackout drapes

Altitude Suite Ocean Front

  • 549 sq ft
  • Sleeps 2
  • 1 King Bed

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9.0 out of 10, Wonderful, (2)
The price is $81
per night
$109 total
includes taxes & fees
Jun 15 - Jun 16
Enigmatic Hotel Experience

About the neighborhood

Cancun

Located in Zona Hotelera, Krystal Grand Cancun All Inclusive is adjacent to Gaviota Azul Beach and within a 10-minute walk of other popular attractions like Forum Beach. This 395-room, 4.5-star hotel has 3 outdoor pools along with a full-service spa and 4 restaurants.

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 7 min walk
  • Forum Beach - 7 min walk
  • Caracol Beach - 7 min walk
  • Chac Mool Beach - 14 min walk

Getting around

  • The nearest major airport is Cancun Intl. Airport (CUN): 29-min drive, 14.9 mi/23.9 km.

Restaurants

  • Hooters - 6 min walk
  • Mandala - 6 min walk
  • Krystal Cancún - 3 min walk
  • Forum Beach Club - 7 min walk
  • Coral Café - 3 min walk

About this property

Krystal Grand Cancun All Inclusive

Luxury hotel on the beach, with 3 outdoor swimming pools
Guests of Krystal Grand Cancun All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. A stay here includes free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this all-inclusive hotel include a 24-hour gym, meeting rooms, and a business center.
LED TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and bathrobes. Other standard amenities include furnished balconies, minibars, and coffee makers.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Reflect has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • O
  • The Beach Bar and Grill
  • The Deli
  • The Grill
  • The Lounge and Terraces

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Playground
  • Shopping
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages

Accessibility

  • Elevator

More

  • 14 floors
  • 2 buildings

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • LED TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Room service

Outdoor space

  • Furnished balcony

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Cancun Hyatt Regency
Cancun Regency
Cancun Regency Hyatt
Hyatt Cancun Regency
Krystal Grand Punta Cancun Resort
Hyatt Regency Hotel Cancun
Regency Cancun
Regency Hyatt Cancun
Hyatt Regency Cancun Hotel Cancun
Krystal Grand Punta Cancun Hotel
Krystal Grand Punta Hotel
Krystal Grand Punta Cancun
Krystal Grand Punta
Hyatt Cancun
Krystal Grand Punta Resort
Krystal Grand Cancun Inclusive
Krystal Grand Cancun All Inclusive Hotel
Krystal Grand Cancun All Inclusive Cancun
Krystal Grand Cancun All Inclusive Hotel Cancun

Frequently asked questions

What can I see within easy reach of Krystal Grand Cancun All Inclusive?

This hotel is situated in Zona Hotelera within a 10-minute walk of Gaviota Azul Beach and Forum Beach. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Is parking available on site at Krystal Grand Cancun All Inclusive?

Yes, valet parking is offered for free at the hotel.

Is there a spa available at Krystal Grand Cancun All Inclusive?

Spa Reflect is the hotel's spa and services include deep-tissue massages, hot stone massages, couples treatments, and reflexology.

Does Krystal Grand Cancun All Inclusive feature a casino at the property?

No, Krystal Grand Cancun All Inclusive doesn't have a casino.

Will I find an indoor pool at Krystal Grand Cancun All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools.

Is Krystal Grand Cancun All Inclusive a good place to stay for couples?

This beachfront hotel offers plenty of amenities for couples including a beach bar, 3 outdoor pools, and a beachfront restaurant.

Are there hot tubs at Krystal Grand Cancun All Inclusive?

Yes, guests can enjoy a spa tub at this hotel.

Does Krystal Grand Cancun All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Krystal Grand Cancun All Inclusive has 4 restaurants, and serves breakfast for a surcharge.

Will Krystal Grand Cancun All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Krystal Grand Cancun All Inclusive.

Does Krystal Grand Cancun All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Krystal Grand Cancun All Inclusive?

The closest major airport to Krystal Grand Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.9 mi away (29 minutes by car).

Can I book a room with a balcony at Krystal Grand Cancun All Inclusive?

Yes, every guestroom at Krystal Grand Cancun All Inclusive comes with a furnished balcony with some featuring ocean or city views.

Does Krystal Grand Cancun All Inclusive have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Krystal Grand Cancun All Inclusive.

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 401 out of 995 reviews" "
Rating 8 - Good. 308 out of 995 reviews" "
Rating 6 - Okay. 145 out of 995 reviews" "
Rating 4 - Poor. 83 out of 995 reviews" "
Rating 2 - Terrible. 58 out of 995 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very nice and clean hotel, family friendly, they had activities for the kids every day, beach is beautiful and pools are very nice, loved that it was close to everything downtown, i would definitely stay here again!!
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveler

Stayed 6 nights in May 2019

8/10 Good

RHETT

Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2019

2/10 Terrible

andre

Disliked: Staff & service, property conditions & facilities, room comfort
Would not return
Very basic hotel and incredibly noisy internal bar area affecting all bedrooms.
Stayed 2 nights in Jan 2019

6/10 Okay

Daniel

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The location is prime. At check-in very little information almost misleading and aggressive up-selling. Our bathroom had plumbing issues and smelled like a porter potty. Cleaning staff and maintenance workers were very pleasant and helpful. Food and restaurant staff were excellent as well. Over all we like enjoyed our stay, management needs to work out any and all issues.
Stayed 6 nights in Apr 2019

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time stay
I was impressed with the hotel. Very modern, clean, and well kept. Right on the beach and walking distance to anything you will ever need. We went non-inclusive so there are some nice places to eat locally and stores to buy whatever supplies you may need.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Decent hotel, horrible staff
We elected to not do the all inclusive, so I can't speak to the quality of the food. I had no problem with the hotel itself. Its in a great location and the beach was great! Its an older hotel, but our room was clean with no signs of bugs. The bed wasn't awesome, but it was sufficient. It was also very quiet, and we were there over spring break. It was worth it to us to spend a bit more and get an ocean view balcony. You can't ask for a better view. My biggest complaint was the staff. This property also does a time share and everyone we interacted with was VERY aggressive. You can't get any help without being accosted. Every question we asked the front desk/concierge/doorman turned into a sales pitch. "Us- Where can we get a cab? Them-Where are you going, did you know you could go there for free if you listen to our presentation? Us- Can I get a price list for your spa? Them- Wouldn't you rather get services for free?" ALL THE TIME!!! And whatever you do, don't sit at the desk with their planner people! They act helpful in getting you tickets to excursions, trips, etc, buts its another ploy to get you to the time share. I wish we would have known to expect that level of aggressive sales tactics ALL OF THE TIME. By the end of our trip, I just walked through the lobby without making eye contact and ignored anyone trying to engage me. Without the staff, I would have rated the hotel much higher.
Stayed 5 nights in Mar 2019

10/10 Excellent

Andy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fun. It close to the bars. The beach is good. The staffs are good. The foods there was great. They have shushi and Italian.
Stayed 5 nights in Mar 2019

4/10 Poor

Verified traveler

Stayed 7 nights in Mar 2019