2/10 Terrible
Lance
Mar 10, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice hotel if you can get a good room especially on a high floor. Nice views. The staff kept putting me in rooms with connecting doors to another room and rooms with no heat. Then they claimed the hotel had no more rooms available to change to, but I do not think the hotel was full.
They seem to have a problem with the heating system. Many of the rooms I was shown had no warm air from the vent at all and some were cold. I had to spend 2 nights in rooms without heat. I strongly suggest checking for hot air from the vent before renting a room here.
My room key would also stop working and I had to go to the front desk to get it renewed. This happened several times. A maintenance worker also broke into the room with a crowbar breaking the security latch. He did not knock or ask if anyone was in the room.
This would be such a nice hotel if the hotel staff were better. Maybe the best hotel in Billings. I hope they can replace some people so that it is the great hotel that it should be.
Lance
Stayed 1 night in Mar 2024