Admittedly, the staff was stressed that night because the weather was bad, and there were many like us in unexpected need of lodging because of missed airline connections. Nevertheless, the staff certainly did not rise to the occasion. We had to call many times to arrange a shuttle from the airport to the hotel. On most of these calls, the front desk simply let the phone ring and ring without picking up. Other times we were transferred (to the shuttle driver??) but no one answered. For the following morning, there were no available places on the shuttles. Clearly, this hotel needs more staff and more professional staff. Otherwise, the room was OK but overall the hotel was "moderately dingy."