6/10 Okay
justin
Business traveler
May 10, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
I have a few challenges with the hotel experience. I booked a king bed room, upon check in the front desk mentioned that they had booked me a handicap accessibility room, would I mind giving it up (for someone who may need it) without any hesitation YES, my sister had special needs so I know how important this is. The room they offered me was two queens... BUT for a $12 a night (for two nights = $24) more I can still have a king room... I didn't understand why when THEY booked the handicap room which they asked me to forfeit why I had to pay for the additional fee for a higher floor level - not making a fuss or a big deal for the two queens I said that it was fine, the secondary issue with all this is that this hotel is already expensive to stay at for the two night AND two drinks at the bar an old fashion with a call liquor (bullet rye) BEFORE tip was $44! Insane YET they wanted to charge me for a $12 night upgrade and yet I paid $49 total from TWO drinks... Lastly, the lack of a proper dining experience was disappointing to say the least. I would not recommend this hotel - the value received was not on par for the price, and nickel and dime for their booking issues.
justin
Stayed 2 nights in May 2024