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Papaya Playa Project

4.0 star property
Upscale hotel with pools and private beach

Choose dates to view prices

Photo gallery for Papaya Playa Project

Casita Loft Ocean View | View from room
Exterior
Casa Palapa | In-room safe, individually decorated, individually furnished
Terrace/patio
Casita Ocean View | Beach/ocean view
Reviews
8.0

Very good

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • PoolPoolPool
  • On private beach
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Km 4.5 Carretera Tulum-Boca Paila, Tulum, QROO, 77780
  • Popular LocationTulum Beach18 min walk
  • AirportTulum, Quintana Roo (TUY)8 min drive
  • Popular LocationPlaya Paraiso8 min drive
  • Popular LocationTulum Mayan Ruins11 min drive

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Room options

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Casa Palma | Beach/ocean view

Casa Palma

  • 3229 sq ft
  • Ocean view
  • Sleeps 8
  • 4 King Beds

View all photos for Casa Coco

Casa Coco | In-room safe, individually decorated, individually furnished

Casa Coco

  • 2906 sq ft
  • Ocean view
  • Sleeps 10
  • 5 King Beds

View all photos for Casita Loft Ocean View with Pool

Casita Loft Ocean View with Pool | In-room safe, individually decorated, individually furnished

Casita Loft Ocean View with Pool

  • 2325 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Arena

Casa Arena | Living area

Casa Arena

  • 2260 sq ft
  • Ocean view
  • Sleeps 8
  • 4 King Beds

View all photos for Casa Viento

Casa Viento | Pool | 2 outdoor pools, sun loungers

Casa Viento

  • 17653 sq ft
  • Ocean view
  • Sleeps 10
  • 1 Double Bed, 3 King Beds and 1 Queen Bed

View all photos for Casita Ocean View with Pool

Casita Ocean View with Pool | In-room safe, individually decorated, individually furnished

Casita Ocean View with Pool

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Palapa

Casa Palapa | Balcony view

Casa Palapa

  • 18503 sq ft
  • Ocean view
  • Sleeps 10
  • 4 King Beds and 1 Double Bed

View all photos for Cabaña Jungle View 1 Bed

In-room safe, individually decorated, individually furnished

Cabaña Jungle View 1 Bed

  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Cabaña Ocean View 2 Beds

Cabaña Ocean View 2 Beds | In-room safe, individually decorated, individually furnished

Cabaña Ocean View 2 Beds

8/10 Very Good
  • 248 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Casita Ocean View

In-room safe, individually decorated, individually furnished

Casita Ocean View

10/10 Exceptional
  • 624 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Cabaña Ocean View 1 Bed

Cabaña Ocean View 1 Bed | Beach/ocean view

Cabaña Ocean View 1 Bed

7.3/10 Good
  • 323 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Casita Jungle with Pool

Casita Jungle with Pool | In-room safe, individually decorated, individually furnished

Casita Jungle with Pool

8.8/10 Excellent
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Queen Futon

View all photos for Casita Jungle Rooftop Pool

Casita Jungle Rooftop Pool | In-room safe, individually decorated, individually furnished

Casita Jungle Rooftop Pool

  • Sleeps 3
  • 1 King Bed

Similar properties

Aerial view
Azulik
Spa
Parking included
Free WiFi
Restaurant
8.0 out of 10, Very Good, (619)
The price is $319
per night
$389 total
includes taxes & fees
Jun 12 - Jun 13
Azulik

About the neighborhood

Tulum

Located in Zona Hotelera within a short walk of Tulum National Park, Papaya Playa Project is within a mile (2 km) of other popular sights such as Tulum Beach. This 87-room, 4-star hotel has 2 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • SFER IK - 1 min walk
  • Tulum National Park - 9 min walk
  • Tulum Beach - 18 min walk
  • Playa Paraiso - 8 min drive
  • Tulum Mayan Ruins - 11 min drive

Getting around

  • The nearest major airport is Tulum Intl. Airport (TQO): 56-min drive, 28 mi/45 km.

Restaurants

  • Kin Toh - 2 min walk
  • Papaya Playa Beach Club - 2 min walk
  • Mateos - 6 min walk
  • El Tabano - 19 min walk
  • Potheads - 4 min walk

About this property

Papaya Playa Project

Upscale hotel with pools and private beach
Papaya Playa Project features a private beach, a full-service spa, and 2 outdoor pools. There's free parking, and an airport shuttle (available 24 hours) for USD 180 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this beach hotel include a nightclub, free WiFi in public areas, and meeting rooms.
Guests can expect to find free WiFi. Bathrooms offer rainfall showers and hair dryers. Ceiling fans, safes, and wardrobes or closets are other standard amenities.
2 outdoor swimming pools are on site along with a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Extended parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to noon
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Evening entertainment
  • Free beach club
  • Full-service spa
  • Nightclub
  • Playground
  • Surf lessons

Family friendly

  • 2 outdoor pools
  • Art supplies
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a national park
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • In-room massages
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

More

  • 1 floor
  • Designated smoking areas
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Food and drink

  • Free bottled water
  • Late-night room service

More

  • Air conditioning
  • Ceiling fan
  • Composting
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 3 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 180 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free self parking, along with extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit, and window guards.
  • Contactless check-in and contactless check-out are available.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.

Property is also known as

Papaya Playa
Papaya Playa Project
Papaya Playa Project Hotel
Papaya Playa Project Hotel Tulum
Papaya Playa Project Tulum
Papaya Project
Playa Papaya
Playa Papaya Project
Playa Project
Papaya Playa Project Hotel
Papaya Playa Project Tulum
Papaya Playa Project Hotel Tulum

Frequently asked questions

Are free cancellation options available at Papaya Playa Project?

Papaya Playa Project provides free cancellation on certain room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Papaya Playa Project?

As of May 29, 2024, prices found for a 1-night stay for 2 adults at Papaya Playa Project on May 30, 2024 start from $296.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Papaya Playa Project?

This hotel is situated in Zona Hotelera within a short 18-minute walk of Tulum Beach and also 9 minutes on foot from Tulum National Park. You'll also find Tulum Mayan Ruins and Playa Paraiso within a short drive.

Will I be able to park at Papaya Playa Project?

Yes, self parking is offered for free at the hotel.

Is there a spa at Papaya Playa Project?

There is a full-service spa available for guests to enjoy and services include beach massages, deep-tissue massages, reflexology, and detox wraps.

Does Papaya Playa Project include a casino at the property?

No, Papaya Playa Project doesn't have a casino.

Is there an indoor pool at Papaya Playa Project?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What will couples enjoy most about a stay at Papaya Playa Project?

There are many amenities for couples at this hotel, including in-room massages as well as a private beach and a beach bar.

Are there hot tubs at Papaya Playa Project?

No, there isn't a spa tub at this hotel.

Does Papaya Playa Project have a restaurant with a breakfast menu?

Yes, Papaya Playa Project serves free continental breakfast each morning from its restaurant.

Will Papaya Playa Project allow pets to stay free of charge?

No, pets and service animals aren't allowed at Papaya Playa Project.

Are there connecting rooms at Papaya Playa Project?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Papaya Playa Project?

The closest major airport to Papaya Playa Project is Tulum Intl. Airport (TQO), which is 28 mi away (56 minutes by car).

Can I book a room with a balcony at Papaya Playa Project?

Yes, some guestrooms at this hotel offer either a balcony or a deck where guests can enjoy ocean or garden views.

Does Papaya Playa Project host weddings?

Take advantage of the wedding venue at Papaya Playa Project if you plan to say "I do" during your trip.

Papaya Playa Project Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 169 out of 315 reviews" "
Rating 8 - Good. 55 out of 315 reviews" "
Rating 6 - Okay. 31 out of 315 reviews" "
Rating 4 - Poor. 27 out of 315 reviews" "
Rating 2 - Terrible. 33 out of 315 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Shelley

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is supposedly secure, with security guards at the entrances, and a private beach, but our credit cards and cash were stolen from our room on the first night of our honeymoon by housekeeping, WHILE we were sitting right outside the room on the deck. Luckily our passports and ID and one of our cards and our electronics were locked in the safe at the time. Management did nothing about it. Didn't respond for days, didn't apologize, basically blew us off, and said it was our fault for not having our stuff locked up. We just didn't think in a secure resort where we're paying $500 a night we needed to worry about being robbed by the staff. Especially while we're sitting a few feet away. To top it off, we had wild animals that got into our room at night trying to get to the food we had in the room. A shower that didn't drain, and stopped working intermittently, chipped and broken dishware we were served on daily, incorrect orders that they basically refused to correct and were like "just eat this ok?" So I did...I mean...at that point we'd sort of given up. They say they have a lot of amenities they don't actually have...things are kind of run down and looking shabby. The beach and the scenery are gorgeous though. The staff was very nice. The management, not so much. I don't think they really care about customer service, or repeat business. We certainly won't return, and I wouldn't recommend it to anyone. Which is sad because it has the potential to be great.
Stayed 7 nights in Feb 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Magical
Stayed 9 nights in Sep 2023

4/10 Poor

Felix

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Elad

Stayed 3 nights in Aug 2023

10/10 Excellent

susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good for nature people lovers .
Stayed 4 nights in Aug 2023

6/10 Okay

Robert

Stayed 3 nights in Jul 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
PPP
We had a great stay at PPP. Saturday night stays you get access to the DJ/ party for free which is great but if you aren’t planning on attending request a room far from the action as we could hear the music long into the night.
Stayed 1 night in Jul 2023

4/10 Poor

Mark

Traveled with partner
A place for great pictures. Not sure what the appeal is here. Very expensive for one, small pool, beach was not usable due to seaweed and very smelly. I get the being out in the jungle thing, but for the price you pay to stay here. You think you’d get more service & amenities than just a few eggs for breakfast. Staff was friendly but service was lacking here.
Stayed 3 nights in Jul 2023

10/10 Excellent

MARISLEIDYS

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed staying at papaya playa. It was amazing. The hotel is beautiful and the rooms are beautiful as well. We stayed at a roof top pool and it was well worth the upgrade. I am so glad I upgraded. The cabanas a beautiful but too small and simple for my taste but also very beautiful & Cozy. The food is great. Drinks and food are a little pricy. Coming from Miami I expect this type of price from Miami but coming from tulum it was a little pricy. Overall great stay the food amazing the service Amazing. Javier was the person that helped us through our entire stay and he was always available & he even recommended so many amazing places to eat and to go. He made us a little guide. He also helped up get some scooters to go around town and we enjoyed that as well. Overall again great stay & I would recommended it everyone to have the tulum experience this is the place to go.
Stayed 4 nights in Jun 2023