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Ana y Jose Hotel & Spa Tulum

4.5 star property
Hotel with private beach, full-service spa
VIP Access

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Photo gallery for Ana y Jose Hotel & Spa Tulum

Family Room, 4 Bedrooms (Casa de agua) | Terrace/patio
Private beach, white sand, sun loungers, beach umbrellas
View from room
2 restaurants, breakfast, lunch, dinner served; international cuisine
Family Room, 4 Bedrooms (Casa de agua) | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Reviews
9.0

Wonderful

Popular amenities

  • Pool
  • On private beach
  • BarBarBar
  • All inclusiveAll inclusiveAll inclusive
  • Breakfast includedBreakfast includedBreakfast included
  • Pet friendlyPet friendlyPet friendly

Explore the area

Map
Carretera Tulum Boca Paila Km 7, Tulum, QROO, 77780
  • Popular LocationTulum Beach1 min walk
  • Popular LocationTulum Mayan Ruins14 min drive
  • Popular LocationPlaya Paraiso16 min drive
  • AirportTulum, Quintana Roo (TUY)23 min drive

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Room options

View all photos for Family Room, 4 Bedrooms (Casa de agua)

Premium bedding, down comforters, minibar, in-room safe

Family Room, 4 Bedrooms (Casa de agua)

  • Sleeps 10
  • 3 King Beds

View all photos for Villa (Coba)

40-inch Smart TV with satellite channels, TV, iPod dock

Villa (Coba)

  • Sleeps 5
  • 3 King Beds

View all photos for Superior Room, Garden View

Terrace/patio

Superior Room, Garden View

  • Sleeps 3
  • 1 King Bed

View all photos for Room, Ocean View (Feelings)

View from room

Room, Ocean View (Feelings)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Jungle View)

Premium bedding, down comforters, minibar, in-room safe

Suite, 2 Bedrooms (Jungle View)

  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Room, Garden View (Charming)

Premium bedding, down comforters, minibar, in-room safe

Room, Garden View (Charming)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, Ocean View (Charming)

40-inch Smart TV with satellite channels, TV, iPod dock

Room, Ocean View (Charming)

10/10 Exceptional
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Tulum

Located in Zona Hotelera, Ana y Jose Hotel & Spa Tulum is adjacent to Tulum Beach with other popular attractions like Sian Ka'an Biosphere Reserve within a within a few miles (5 km). This 32-room, 4.5-star hotel has a private beach, a full-service spa, and 2 restaurants.

What's nearby

  • Tulum Beach - 1 min walk
  • Ven a la Luz Sculpture - 7 min walk
  • Tulum National Park - 4 min drive
  • Tulum Mayan Ruins - 14 min drive
  • Playa Paraiso - 16 min drive

Getting around

  • The nearest major airport is Tulum Intl. Airport (TQO): 57-min drive, 28.5 mi/45.8 km.

Restaurants

  • ‪Chambao - ‬2 min walk
  • ‪Mia Restaurant & Beach Club - ‬3 min walk
  • ‪Checkpoint Ciao - ‬6 min walk
  • ‪Casa Jaguar - ‬8 min walk
  • ‪Cenzontle - ‬9 min walk

About this property

Ana y Jose Hotel & Spa Tulum

Hotel with private beach, full-service spa
Guests of Ana y Jose Hotel & Spa Tulum have access to a private beach, a full-service spa, and an outdoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 220 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include a gym, a rooftop terrace, and free WiFi in public areas.
Guests can expect free WiFi and 40-inch Smart TVs with satellite channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Balconies, iPod docks, and minibars are other standard amenities.
Recreational amenities at the hotel include a private beach, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

OM SPA has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM to 11:30 AM
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • ANA Y JOSE
  • EMBLEMA

Things to do

  • Beach club
  • Bicycle rentals
  • Designer stores
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Wine tasting room
  • Winery release events

Family friendly

  • Art supplies
  • Baby bath
  • Beach toys
  • Children's books
  • Children's games
  • Children's toys
  • Free children's club
  • Free crib
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,507 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 8 buildings
  • Banquet hall
  • Built in 1984
  • Double-glazed windows
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch Smart TV with satellite channels
  • iPod dock

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 40 per pet, per night
  • Dogs only
  • 1 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MXN 52 per day
  • Resort fee: MXN 380 per person, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Concierge service
  • Fitness center access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 220 per vehicle (roundtrip)
  • Pet fee: MXN 40 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
Long-term renters welcome
Safety features at this property include a fire extinguisher
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Parties and events are allowed on site.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, and a smoke detector.
  • Contactless check-in and contactless check-out are available.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

ANA Y JOSE
ANA Y JOSE CHARMING
ANA Y JOSE CHARMING HOTEL
ANA Y JOSE CHARMING HOTEL Tulum
ANA Y JOSE CHARMING Tulum
ANA Y JOSE HOTEL
HOTEL ANA Y JOSE
Ana y Jose Charming Hotel Tulum
Ana y Jose Charming Hotel
Ana y Jose Charming Tulum
Ana y Jose Charming
Hotel Ana y Jose Charming Hotel And Spa Tulum
Tulum Ana y Jose Charming Hotel And Spa Hotel
Hotel Ana y Jose Charming Hotel And Spa
Ana y Jose Charming Hotel And Spa Tulum
Ana y Jose Charming Hotel Spa
Ana Y Jose Charming Tulum

Frequently asked questions

Are free cancellation options available at Ana y Jose Hotel & Spa Tulum?

Ana y Jose Hotel & Spa Tulum provides free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Ana y Jose Hotel & Spa Tulum?

As of Jun 10, 2024, prices found for a 1-night stay for 2 adults at Ana y Jose Hotel & Spa Tulum on Jun 11, 2024 start from $427.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Ana y Jose Hotel & Spa Tulum?

This hotel is situated in Zona Hotelera within a 10-minute walk of Tulum Beach and Ven a la Luz Sculpture. You'll also find Playa Paraiso and Sian Ka'an Biosphere Reserve within a short drive.

Will I be able to park at Ana y Jose Hotel & Spa Tulum?

Yes, valet parking and self parking are offered for free at the hotel.

Is there a spa at Ana y Jose Hotel & Spa Tulum?

OM SPA is the hotel's spa and services include Thai massages, Swedish massages, aromatherapy, and detox wraps.

Does Ana y Jose Hotel & Spa Tulum feature a casino?

No, Ana y Jose Hotel & Spa Tulum doesn't have a casino.

Will I find an indoor pool at Ana y Jose Hotel & Spa Tulum?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Ana y Jose Hotel & Spa Tulum?

At this boutique hotel, there are many amenities for couples, including Champagne service and in-room massages in each guestroom with some featuring ocean views.

Are there hot tubs at Ana y Jose Hotel & Spa Tulum?

No, there isn't a spa tub at this hotel.

Does Ana y Jose Hotel & Spa Tulum feature a restaurant that includes a breakfast menu?

Yes, Ana y Jose Hotel & Spa Tulum has 2 restaurants, and serves free cooked-to-order breakfasts each morning.

Will Ana y Jose Hotel & Spa Tulum allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Ana y Jose Hotel & Spa Tulum for a fee of MXN 40 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Ana y Jose Hotel & Spa Tulum?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Ana y Jose Hotel & Spa Tulum?

The closest major airport to Ana y Jose Hotel & Spa Tulum is Tulum Intl. Airport (TQO), which is 28.5 mi away (57 minutes by car).

Can I book a room with a balcony at Ana y Jose Hotel & Spa Tulum?

Yes, every guestroom at Ana y Jose Hotel & Spa Tulum comes with a balcony with some featuring ocean or garden views.

Does Ana y Jose Hotel & Spa Tulum have a wedding venue on site?

There are wedding services available at Ana y Jose Hotel & Spa Tulum if that's in your vacation plans.

Ana y Jose Hotel & Spa Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 117 out of 182 reviews" "
Rating 8 - Good. 43 out of 182 reviews" "
Rating 6 - Okay. 11 out of 182 reviews" "
Rating 4 - Poor. 6 out of 182 reviews" "
Rating 2 - Terrible. 5 out of 182 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Patricia Y

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Local thief’s broke in to our room broke into the safe and stole all are money and jewelry We reported to the local police and hotel management have videos of the break in. The hotel have donde nothing for compensate our losses worst resort ever be aware.

10/10 Excellent

Claudia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Beautiful hotel next to the beach.
Stayed 1 night in May 2023

2/10 Terrible

Priscilla

Stayed 3 nights in Apr 2023

10/10 Excellent

Domenic

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing stay and service
Stayed 2 nights in Apr 2023

4/10 Poor

David, Vancouver

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Like everything in Tulum…. Massively overpriced and you are only viewed as a money extraction opportunity. This is a 2.5 star hotel with a few cute touches. If the room was a third of the price I’d give it a 5 star rating, but at what we paid, and how they continued to treat us as an ATM… I’m disgusted. EVERYTHING is extra. You want in-room coffee at $800 nightly?-No! You pay! You want the room upgrade you were promised? No! You pay! You want anything other than bread and fruit for breakfast? No! You pay! You want WATER? No! You pay! Many of the staff were awesome! Truly we we’re treated well. The food is authentic and great, Rafael at the beach and front desk staff tried hard. The problem with the hotel is the owner/management. You ARE NOT there to be given value or have a remarkable experience. You are there for their pockets only. The hotel is older and I can even see it as charming. The rooms were fine and there are a lot of cute things about the people. Tulum at large sucks.
Stayed 3 nights in Feb 2023

8/10 Good

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful small hotel, good food, amazing beach and comfortable beds. Great food. We were in one of their new suites which was beautiful but noisey at night which didn’t bother us. The view from the balcony was not the best but the beach made up for any negative things. Would stay here again

10/10 Excellent

Calvin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 4 nights in Nov 2022

8/10 Good

Agustin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, but unfortunately it has increased in price significantly.
Stayed 3 nights in Mar 2022

6/10 Okay

Tabassom

Traveled with group
Liked: Cleanliness, staff & service
The location of this property is excellent and the restaurant food is amazing however, the service was not consistently great every time. The complementary breakfast does not include any warm food, it’s only a basket of bread and coffee and a few pieces of fruits. The level of noise is super super loud due to construction next door and also the music from the bar across the street.
Stayed 4 nights in Feb 2022

10/10 Excellent

Ehsan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean property with very friendly staffs. good location. the only issue was , included breakfast is not what we expected. it's basic.
Stayed 4 nights in Feb 2022