6/10 Okay
Boris
Traveled with family
May 15, 2024
Liked: Cleanliness, amenities
We stayed there for a small family reunion. Everything was great until the very last day. The place was well-maintained, the food was good, the stuff was friendly.
On the day before checkout we requested late checkout and were told it's OK to checkout at 1PM and stay for another hour to have lunch while we are waiting for our ride to the airport. However when we were checking out a little bit before 1PM, we were told they have to cut our bracelets, and if we want to have any food or drinks we have to pay about $45 USD per room (4 rooms total.) They denied they told us otherwise last night. Perhaps they wanted some kind of a bribe... I don't know. All I can tell they completely spoiled our positive impression of Fiesta Americana, and I doubt we ever coming back there. There are lots of other resorts where people are treated with respect.
Boris
Stayed 4 nights in May 2024