2/10 Terrible
Irina
Traveled with family and small children
Apr 9, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is infested with mold, the hotel hasnt been updated since 1980 probably, the ceiling in bathroom is covered with some painted plywood and you can see black mold thru the cracks- the moment you turn off ac you can smell the toxicicity of it. My kids coughed the whole time while we were there. Plus we had a leak in the bathroom- and they gave me hard time about wanting to switch room!!! Besides- i booked 2 rooms for my family to stay- but somehow its not a common sense that i need to have rooms next to each other so my toddler kids can sleep in a room near me?! Staff tried to make it fun, but its not consistent- some have sour faces, others a bit more cheerful. Customer service is definitely below 5 stars; food for most part was mediocre- except for occasional local specialty and Italian restaurant. This is barely a 3.5 stars unfortunately.. i really tried to like it, but it was just not worth the $ paid and the unfilled expectations. Go to Mexico if you want to have quality accomodations, or at least pick the hotel where higher management plans ahead and foes necessary updates instead of just waiting for it to just fall apart.
Irina
Stayed 8 nights in Mar 2024