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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

4.5 star property
Luxury adults-only hotel, walk to Quinta Avenida
VIP Access

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Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Room amenity
Front of property - evening/night
Deluxe Junior Suite - 1 King Size Bed | Premium bedding, pillowtop beds, in-room safe, blackout drapes
Restaurant
2 bars/lounges, rooftop bar
Reviews
8.6

Excellent

Popular amenities

  • Pool
  • Spa
  • Breakfast available
  • All inclusive
  • Restaurant
  • BarBarBar

Explore the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationMamitas Beach3 min walk
  • Popular LocationPlaya del Carmen Main Beach3 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

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Room options

View all photos for Deluxe Junior Suite - 1 King Size Bed

Deluxe Junior Suite - 1 King Size Bed | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Junior Suite - 1 King Size Bed

10/10 Exceptional
  • 534 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite - 2 Queen beds

Deluxe Junior Suite - 2 Queen beds | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Junior Suite - 2 Queen beds

9/10 Wonderful
  • 538 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Master Suite

Deluxe Master Suite | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Master Suite

10/10 Exceptional
  • 1184 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior detail
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The price is $255
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$257 total
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Jun 24 - Jun 25
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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 120-room, 4.5-star hotel has 3 restaurants along with conveniences like a full-service spa and an outdoor pool.

What's nearby

  • Quinta Avenida - 1 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk

Getting around

  • The nearest major airport is Cancun Intl. Airport (CUN): 49-min drive, 34.6 mi/55.6 km.

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Micaela's - ‬2 min walk
  • ‪Toscana Grill - ‬2 min walk
  • ‪Sonora Grill - Playa del Carmen - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Luxury adults-only hotel, walk to Quinta Avenida
Built in 2018, the brand new The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive features a full-service spa, an outdoor pool, and a gym. If you decide to drive, there's free valet parking. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this adults-only hotel include a sauna, a rooftop terrace, and free WiFi in public areas.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include furnished balconies, iPod docks, and sitting areas.
An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Elevator (39 inch wide door)
  • Tile flooring in room

More

  • 1 building
  • 4 floors
  • Built in 2018
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Microwave

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 1.96 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 10 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive has all inclusive rates that come with all meals included.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

As of Jun 10, 2024, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive on Jun 11, 2024 start from $116.57, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive provides free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What can I see close to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida and Playa del Carmen Main Beach, and within a short walk of Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Playacar Golf Club within a short drive.

Is parking available on site at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

Yes, valet parking and self parking are offered for free at the hotel.

Is there a spa at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

Okom is the hotel's spa and services include Swedish massages, hot stone massages, hydrotherapy, and aromatherapy.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive include a casino at the property?

No, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive doesn't have a casino.

Is there an indoor pool at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a spa tub.

What amenities will couples enjoy at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

This adults-only hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and 3 restaurants.

Are there hot tubs at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

Yes, this hotel has a spa tub.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive have a restaurant that serves breakfast?

Yes, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

The closest major airport to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive is Cozumel Intl. Airport (CZM), which is 22.5 mi away (257 minutes by car).

Can I book a room with a balcony at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

Yes, every guestroom at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive comes with a furnished balcony with some featuring city views.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 582 out of 1020 reviews" "
Rating 8 - Good. 238 out of 1020 reviews" "
Rating 6 - Okay. 88 out of 1020 reviews" "
Rating 4 - Poor. 62 out of 1020 reviews" "
Rating 2 - Terrible. 50 out of 1020 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lubia jisel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

Pálmi

Traveled with family
Y
Stayed 7 nights in Mar 2024

10/10 Excellent

Abril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service and amazing room !
Amazing hotel super clean and close to the beach ! Super quiet area ! Everyone was friendly and food was great quality ! Yoga class is included !
Stayed 2 nights in Mar 2024

10/10 Excellent

alain

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location just off of 5th avenue. Only adults only in the area. Great resturants and roof top menu. Premium alcohols.
Stayed 7 nights in Mar 2024

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
<3 lovely
Stayed 6 nights in Feb 2024

4/10 Poor

Dylan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
So loud
If you want a quiet peaceful vacation then please do yourself a favor and stay away from this hotel. The pool area is a constant party with a super loud dj. The room are extremely loud we ask to change rooms a few times and all of them were terrible. The hotel plays loud music everyday from 6 am to midnight and the hotel is located in a super busy area that’s also extremely loud. Barely got any sleep on this trip. The drinks are also terrible. Super cheap wine and alcohol which makes the all inclusive not worth it.
Stayed 5 nights in Mar 2024

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are great, the bartender patricia is awesome. Food was great seconds away from 5th Ave and the beach.
Stayed 3 nights in Feb 2024

10/10 Excellent

Iryna

Stayed 7 nights in Mar 2024

6/10 Okay

Michelle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Mar 2024

8/10 Good

Myriam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
L’hôtel est très bien situé. Nous sommes à 4 minutes de marche de la plage. Nous sommes à 1 minute de la 5e avenue. Il y a plusieurs restaurants et énormément d’animation. Le personnel de l’hôtel est professionnel et souriant, pour la plupart. L’hôtel est propre. Cependant, c’est très dispendieux pour des Canadiens. Nous avions une suite et c’était très humide. Les draps étaient même pratiquement mouillés. Les équipements ne sont pas récents. Pour le prix nous pensions être plus confortables. *** The hotel is very well located. We are a 4-minute walk from the beach. We're 1 minute from 5th Avenue. There are several restaurants and lots of entertainment. The hotel staff is professional and smiling, for the most part. The hotel is clean. However, it's very expensive for Canadians. We had a suite and it was very damp. The sheets were practically wet. The equipment is not up to date. For the price we thought we'd be more comfortable.
Stayed 7 nights in Feb 2024