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Sandos Caracol Eco Resort - All Inclusive

4.0 star property
Stylish property on the shore with 3 outdoor swimming pools

Choose dates to view prices

Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
Aerial view
Eco Family Superior | Free minibar, in-room safe, desk, laptop workspace
Restaurant
Waterslide
Reviews
6.8

Popular amenities

  • Hot TubHot TubHot Tub
  • Breakfast includedBreakfast includedBreakfast included
  • PoolPoolPool
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Popular LocationPlaya Xcalacoco12 min walk
  • Popular LocationGran Coyote Golf8 min drive
  • Popular LocationQuinta Avenida13 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)46 min drive

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Room options

View all photos for Eco Family Suite

Eco Family Suite | Free minibar, in-room safe, desk, laptop workspace

Eco Family Suite

7.9/10 Good
  • 441 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Superior

Eco Family Superior | Free minibar, in-room safe, desk, laptop workspace

Eco Family Superior

8.1/10 Very Good
  • 322 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Superior Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Adults Only

  • 667 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only | Free minibar, in-room safe, desk, laptop workspace

Deluxe Select Adults Only

  • 441 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Royal Elite Suite 1 Bedroom

Royal Elite Suite 1 Bedroom | Free minibar, in-room safe, desk, laptop workspace

Royal Elite Suite 1 Bedroom

7.2/10 Good
  • 667 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Royal Elite Penthouse

Royal Elite Penthouse | Free minibar, in-room safe, desk, laptop workspace

Royal Elite Penthouse

  • 676.1 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Royale Elite Superior Room

Royale Elite Superior Room | Free minibar, in-room safe, desk, laptop workspace

Royale Elite Superior Room

  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Eco Family Penthouse

Free minibar, in-room safe, desk, laptop workspace

Eco Family Penthouse

  • 689 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 5
  • 3 Twin Beds and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 5
  • 1 King Bed and 3 Twin Beds

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Room Standard

Free minibar, in-room safe, desk, laptop workspace

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Room Deluxe

Free minibar, in-room safe, desk, laptop workspace

Room Deluxe

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Master With Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Master With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium With Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Pool View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior With Pool View

Free minibar, in-room safe, desk, laptop workspace

Room Superior With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 2
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 5
  • 1 Twin Sofa Bed and 2 Queen Beds

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 3
  • 2 Full Bed(s)

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Aerial view
Sandos Playacar All Inclusive
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The price is $294
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Sandos Playacar All Inclusive

About the neighborhood

Playa del Carmen

Located in Grand Coral within a mile (2 km) of Gran Coyote Golf, Sandos Caracol Eco Resort - All Inclusive is within a few miles (5 km) of other popular sights such as Quinta Avenida. This 956-room, 4-star property welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a free water park.

What's nearby

  • Playa Xcalacoco - 12 min walk
  • Gran Coyote Golf - 8 min drive
  • El Camaleón Mayakoba Golf Course - 10 min drive
  • Quinta Alegría Shopping Mall - 13 min drive
  • Quinta Avenida - 13 min drive

Getting around

  • The nearest major airport is Cancun Intl. Airport (CUN): 46-min drive, 32.5 mi/52.3 km.

Restaurants

  • The Fives Plaza - 19 min walk
  • La Laguna - 3 min walk
  • Marley Coffee - 19 min walk
  • Lizards Pool Bar & Terrace - 4 min drive
  • El Templo - 3 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

Stylish property on the shore with 3 outdoor swimming pools
Sandos Caracol Eco Resort - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. There's free parking and an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a gym, and 5 spa tubs.
Plasma TVs come with satellite channels. Bathrooms have hair dryers and free toiletries. Free minibar items, balconies, and coffee makers are other standard amenities.
2 outdoor tennis courts, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 9 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18 holes of golf
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • 5 spa tubs
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Room service

Outdoor space

  • Balcony

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

  • A damage deposit of MXN 5000 will be collected before check-in.

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include window guards
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Are there all-inclusive rates at Sandos Caracol Eco Resort - All Inclusive?

Sandos Caracol Eco Resort - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include scuba lessons, kayaking, and sailing.

What is there to do near Sandos Caracol Eco Resort - All Inclusive?

This property is situated in Grand Coral within a short 12-minute walk of Playa Xcalacoco. You'll also find Playa del Carmen Main Beach and El Camaleón Mayakoba Golf Course within a short drive.

Is there parking available at Sandos Caracol Eco Resort - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is a spa located at Sandos Caracol Eco Resort - All Inclusive?

SPA SANDOS is the property's spa and services include deep-tissue massages, Thai massages, reflexology, and hydrotherapy.

Does Sandos Caracol Eco Resort - All Inclusive have a casino?

No, Sandos Caracol Eco Resort - All Inclusive doesn't have a casino.

Will I find an indoor pool at Sandos Caracol Eco Resort - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and 5 spa tubs.

What will couples enjoy most about a stay at Sandos Caracol Eco Resort - All Inclusive?

This beachfront all-inclusive property offers many amenities for couples such as 3 outdoor pools and some guestrooms include private plunge pools and fireplaces.

Does Sandos Caracol Eco Resort - All Inclusive have a hot tub?

Yes, this all-inclusive property has 5 spa tubs.

Does Sandos Caracol Eco Resort - All Inclusive have a restaurant with a breakfast menu?

Yes, Sandos Caracol Eco Resort - All Inclusive has 9 restaurants, and serves free buffet breakfast each morning.

Will Sandos Caracol Eco Resort - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Sandos Caracol Eco Resort - All Inclusive.

Are there connecting rooms at Sandos Caracol Eco Resort - All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

How close is the airport from Sandos Caracol Eco Resort - All Inclusive?

The closest major airport to Sandos Caracol Eco Resort - All Inclusive is Cozumel Intl. Airport (CZM), which is 24.8 mi away (283 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 28.2 mi away.

Can I book a room with a balcony at Sandos Caracol Eco Resort - All Inclusive?

Yes, every guestroom at Sandos Caracol Eco Resort - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Sandos Caracol Eco Resort - All Inclusive host weddings?

There are wedding services available at Sandos Caracol Eco Resort - All Inclusive if that's in your vacation plans.

Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 365 out of 1486 reviews" "
Rating 8 - Good. 386 out of 1486 reviews" "
Rating 6 - Okay. 300 out of 1486 reviews" "
Rating 4 - Poor. 209 out of 1486 reviews" "
Rating 2 - Terrible. 226 out of 1486 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Cynthia Patricia

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food sucks service sucks rooms dirty poor customer service would not return or recommend this place highly disappointed
Stayed 4 nights in Feb 2024

8/10 Good

Rilee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked Sandos Caracol. I recommend figuring out and trying to get dinner reservations your first day for the other restaurants. We were there 7 days and only managed to squeeze into the Italian place. The buffet is like combat eating so prepare yourself. The staff is phenomenal. All the activities to do are so much fun for everyone. I booked a massage at the spa and Genny was the best! My whole family loved it! Thank you Sandos.
Stayed 7 nights in Feb 2024

2/10 Terrible

Ngoc Giau

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Reservation for restaurants is terrible. We have to stay awake at midnight to book the restaurants, but they are fully booking in 5 mins. Specifically Brazilian and Japanese restaurants, it already full book before we arrived because they let people booking in advance. That is not right for people coming after. We have to eat the same food and same restaurant for 5 days. It is ridiculous. I talked to the manager, but the manager can’t solve the problem. It’s not worthy for us to pay money to stay here. A lots of people are frustrated when they get in the resort.
Stayed 4 nights in Feb 2024

6/10 Okay

brady Andrew

Traveled with family
Disliked: Cleanliness, staff & service
Food was terrible and was unable to get in to the pre booking restaurants
Stayed 7 nights in Feb 2024

2/10 Terrible

Zeinab

Liked: Cleanliness
Disliked: Staff & service, amenities
The food was bad and stuff too
Stayed 6 nights in Feb 2024

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amazing wildlife, setting is beautiful. Food mediocre at buffet. But wildlife and activities make up for this.
Stayed 8 nights in Feb 2024

2/10 Terrible

Carol

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Feb 2024

6/10 Okay

JUANITA

Traveled with family
Liked: Cleanliness, property conditions & facilities
We did not get the individual check in that was to be with our upgrade. The safe did not work, had to ask for items that were supposed to be included. Small room. Location of room to the adults only was at other corner of each other. Pool closest to our room was either the biggest general population or members only and your not allowed to use.
Stayed 7 nights in Feb 2024

4/10 Poor

Sara

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Check in took a long time. Two of the restaurants had to be booked at a separate location and even when getting in line before open took 2 hours to get through. The other restaurants required waking up at 12am to book (I am not exaggerating; you had to book same day and everything was booked by 1am regularly.) Other activities required waiting in another line. Main area of aqua park was closed for a day and a half and the only other pool area for a 2yo to play in was rammed. We tried the beach, but it is super small/rocky. The front desk could not or would not provide smaller bills for USD any day of the week. There was no information provided regarding included activities, ie. Romantic Jade River Tour. Mini fridge had limited selection (beer/pop) unless additional tips provided. There was no food available at all during certain times of the afternoon. Most of the staff was very friendly. Most of the resort was clean. The animals and natural surroundings were stunning. The waterslides were fun. There was a lot to do for older kids if someone could stand in line to sign up for them. We appreciated the eco conscience effort.
Stayed 7 nights in Feb 2024

2/10 Terrible

Rafael

Traveled with family and small children
Disliked: Staff & service, amenities
Beautiful grounds but the worst food I have ever had! I was forced to leave the all inclusive resort everyday to eat a decent meal.
Stayed 5 nights in Feb 2024