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Occidental at Xcaret Destination - All Inclusive

4.0 star property
Upscale property with pools and private beach
VIP Access

Choose dates to view prices

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Aerial view
Couples treatment rooms, body treatments, aromatherapy
Exterior
View from room
10 restaurants, breakfast, lunch, dinner served; Italian cuisine
Reviews
8.2

Very good

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • Pool
  • On private beach
  • Spa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Popular LocationXcaret Eco Theme Park16 min walk
  • Popular LocationXplor Theme Park4 min drive
  • Popular LocationFerry to Cozumel9 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)53 min drive

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Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 969 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level)

  • 969 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Royal Level)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down comforters, free minibar

Junior Studio Suite

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room

7.5/10 Good
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Playa del Carmen

Occidental at Xcaret Destination - All Inclusive places you within a mile (2 km) of popular attractions like Xcaret Eco Theme Park and Xplor Theme Park. This 765-room, 4-star property welcomes business and leisure travelers with 7 outdoor pools, a private beach, and 10 restaurants.

What's nearby

  • Xcaret Eco Theme Park - 16 min walk
  • Xplor Theme Park - 4 min drive
  • Ferry to Cozumel - 9 min drive
  • Quinta Avenida - 11 min drive
  • Playacar Golf Club - 13 min drive

Getting around

  • The preferred airport is Cancun Intl. Airport (CUN): 54-min drive, 39.4 mi/63.4 km.

Restaurants

  • Occidental Vacation Club First Club Lounge at Grand Xcaret - 10 min walk
  • Cafeteca - 7 min drive
  • Blue Moon Beach Bar Sandos Select Club - 9 min drive
  • El Mercado de San Juan - 7 min drive
  • Las Cuevas - 7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

Upscale property with pools and private beach
Built in 2016, the brand new Occidental at Xcaret Destination - All Inclusive offers a private beach, 7 outdoor pools, and a sauna. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include outdoor tennis courts, free WiFi in public areas, and a business center.
Guests can expect to find 37-inch LED TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include free minibar items, balconies, and coffee makers. Change of bedsheets is available on request.
A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 11 bars/lounges
  • A coffee shop/cafe

Restaurants on site

  • D Oriental
  • La Hacienda
  • Le buffet
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Ecotours
  • Evening entertainment
  • Free children's club
  • Mini golf
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free crib
  • Grocery/convenience store
  • Lifeguards on site
  • Mini golf
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2016
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 1.97 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a security system and outdoor lighting
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards and cash.
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a smoke detector, a security system, and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Frequently asked questions

Are there all-inclusive rates at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include mini golf, tennis, and volleyball.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of May 29, 2024, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on Jun 25, 2024 start from $445.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive provides free cancellation on some room rates. For more details, review the cancellation policy on our site.

What is there to do around Occidental at Xcaret Destination - All Inclusive?

Based on positive ratings, guests enjoy the property's beach location in Playa del Carmen, and it's just steps from Cenote Santa Cruz. You'll also find Xcaret Eco Theme Park and Xplor Theme Park within a short drive.

Is there parking available at Occidental at Xcaret Destination - All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Occidental at Xcaret Destination - All Inclusive?

Spa services at the property include Swedish massages, beach massages, aromatherapy, and reflexology.

Does Occidental at Xcaret Destination - All Inclusive feature a casino on the premises?

No, Occidental at Xcaret Destination - All Inclusive doesn't have a casino.

Is there an indoor pool at Occidental at Xcaret Destination - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 7 outdoor pools.

What amenities will couples enjoy at Occidental at Xcaret Destination - All Inclusive?

There are many amenities for couples at this all-inclusive property, including a private beach and 7 outdoor pools plus some guestrooms feature private pools.

Does Occidental at Xcaret Destination - All Inclusive have a hot tub?

Yes, some guestrooms at this all-inclusive property feature private indoor spa tubs.

Does Occidental at Xcaret Destination - All Inclusive have a restaurant with a breakfast menu?

Yes, Occidental at Xcaret Destination - All Inclusive has 10 restaurants, and serves free buffet breakfast each morning.

Does Occidental at Xcaret Destination - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Occidental at Xcaret Destination - All Inclusive.

Are there connecting rooms at Occidental at Xcaret Destination - All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to Occidental at Xcaret Destination - All Inclusive?

The closest major airport to Occidental at Xcaret Destination - All Inclusive is Cozumel Intl. Airport (CZM), which is 17.4 mi away (250 minutes by car).

Are there rooms with balconies that I can book at Occidental at Xcaret Destination - All Inclusive?

Yes, every guestroom at Occidental at Xcaret Destination - All Inclusive comes with a balcony with some featuring beach or garden views.

Does Occidental at Xcaret Destination - All Inclusive offer wedding services?

There are wedding services available at Occidental at Xcaret Destination - All Inclusive if that's in your vacation plans.

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1646 out of 3305 reviews" "
Rating 8 - Good. 775 out of 3305 reviews" "
Rating 6 - Okay. 431 out of 3305 reviews" "
Rating 4 - Poor. 236 out of 3305 reviews" "
Rating 2 - Terrible. 217 out of 3305 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mireya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how I could walk to XCARET! and come back to my hotel when needed
Stayed 3 nights in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service
Need to keep it a little cleaner poolside
Stayed 4 nights in Mar 2024

10/10 Excellent

Leonard Blake

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the greenery forest and wild animals and birds Check in needs improvement very slow staff standing behind front desk doing nothing while line ups. Either go somewhere where u can’t be seen or open another line Mini golf greens beautiful. No one knew where putters were
Stayed 7 nights in Apr 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful! Staff were very friendly. Wildlife on the property was fun (monkeys!!). Overall a great time!
Stayed 7 nights in Apr 2024

6/10 Okay

Mark

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby staff are overwhelmed with check-in guests. You have to plead to change room to something closer to the pool for the kids to enjoy. The beds are falsely advertised as queen. There are really full size. The food is plain to inedible. Their policy for specialty restaurants is too book on day you will visit the restaurant. You can't book ahead The restaurant staff are very pleasant but their English isn't very good and they make mistakes in the orders. Most of the time you need to order drinks on your own at the bar. I've visited this resort 4 times over the past 15 years and it's been a hit and miss. Sometimes better. Someone worse . Biggest advantage is it's easy entry in to the xcaret Park
Stayed 5 nights in Mar 2024

8/10 Good

Vania

Stayed 4 nights in Mar 2024

8/10 Good

Marivel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful but I didn’t like that everytime you asked a staff member something they tried to hard to have you join the vacation package.
Stayed 4 nights in Mar 2024

10/10 Excellent

Dana M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort. Lots of wildlife
Stayed 6 nights in Mar 2024

6/10 Okay

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is really pretty. The paths to walk are very forest type. Loved the views it had and all the animals we encountered. The rooms seem a little outdated and could improve. Now what I didn’t like was their reservations to restaurants. It’s ridiculous to give people only certain amount of reservations depending on how many days you stay. It seems unfair to me when we are paying all inclusive but don’t really get all inclusive. For 3 days stay you get one reservation to one ala carte restuarant. Also, my flight had their systems down and was not allowed to check in and due to that issue was reschedule for the next day. The resort didn’t care and wouldn’t even give me another day of reservations to a restuarant even though I paid for an extra day which didn’t even end up staying. Didn’t get any money back as well since didn't stay all days due to the airline issue. Resort didn’t want to hear it/didn’t cared.
Stayed 4 nights in Mar 2024

10/10 Excellent

Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing the pools are amazing the staff is always friendly and ready to help. The check in and check out was fast. The beach area is great to have a good time and enjoy sunrise. Only feed back will be around the time share information was not need.
Stayed 6 nights in Mar 2024