Iberostar Tucán - All inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor swimming pools

Choose dates to view prices

Photo gallery for Iberostar Tucán - All inclusive

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Free minibar, in-room safe, desk, blackout drapes
5 bars/lounges, 2 poolside bars, 2 beach bars, swim-up bar
Lobby sitting area
Shower, eco-friendly toiletries, hair dryer, towels
Reviews
8.6

Excellent

Popular amenities

  • Gym
  • All inclusive
  • Spa
  • Pool
  • Restaurant
  • BarBarBar

Explore the area

Map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida6 min drive
  • Popular LocationXplor Theme Park9 min drive
  • Popular LocationXcaret Eco Theme Park13 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)55 min drive

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Room options

Premium Room, Accessible

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

  • 409 sq ft
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room

7.5/10 Good
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Beachside

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

8.3/10 Very Good
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, Oceanfront

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Last Room Available, Single

  • 377 sq ft
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Premium Room, Accessible

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Poolside

8.6/10 Very Good
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room

8.3/10 Very Good
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite

  • 409 sq ft
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, Oceanfront (Beach Access)

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Poolside

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

  • 409 sq ft
  • Partial ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room, Beachside

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Last Available Room

  • 377 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Similar properties

About the neighborhood

Playa del Carmen

Located in Playacar, Iberostar Tucán - All inclusive is within 2 miles (3 km) of popular attractions such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 350-room, 4.5-star property has 4 outdoor pools along with a full-service spa and 8 restaurants.

What's nearby

  • Quinta Avenida - 6 min drive
  • Playa del Carmen Maritime Terminal - 6 min drive
  • Xplor Theme Park - 9 min drive
  • Playa del Carmen Main Beach - 11 min drive
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • The preferred airport is Cancun Intl. Airport (CUN): 56-min drive, 37.8 mi/60.9 km.

Restaurants

  • ‪Rosa Roja - ‬4 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬9 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Restaurante Miramare - ‬18 min walk
  • ‪Restaurante Uxmal - ‬12 min walk

About this property

Iberostar Tucán - All inclusive

Luxury property on the beach, with 4 outdoor swimming pools
Guests of Iberostar Tucán - All inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. A stay here includes free parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a gym, a sauna, and outdoor tennis courts.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Free minibar items, coffee makers, and ceiling fans are also standard.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bonsai
  • La Hacienda
  • Mare Nostrum
  • Tulum
  • Uxmal Restaurante

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 2 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Tucán - All inclusive Playa del Carmen
Iberostar Tucán - All inclusive All-inclusive property

Frequently asked questions

Can I book all-inclusive rates at Iberostar Tucán - All inclusive?

Iberostar Tucán - All inclusive is an all-inclusive resort and rates come with à la carte meals plus many onsite activities. Activities include snorkeling, windsurfing, and kayaking.

Is free cancellation available at Iberostar Tucán - All inclusive?

Iberostar Tucán - All inclusive offers free cancellation on select room rates. For more details, look at the cancellation policy on our site.

What can I see close to Iberostar Tucán - All inclusive?

This property is situated in Playacar, just steps from Piste Cyclable sur Paseo Xaman-Ha. You'll also find Quinta Avenida and Playa del Carmen Main Beach within a short drive.

Is parking available on site at Iberostar Tucán - All inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property. Bicycle parking is also available for guests.

Is a spa located at Iberostar Tucán - All inclusive?

There is a full-service spa available for guests to enjoy and services include sports massages, deep-tissue massages, hydrotherapy, and body wraps.

Does Iberostar Tucán - All inclusive feature a casino?

No, Iberostar Tucán - All inclusive doesn't have a casino.

Will I find an indoor pool at Iberostar Tucán - All inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools. Guests have pool access between 7:00 AM and 7:00 PM.

Is Iberostar Tucán - All inclusive a good place to stay for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 2 beach bars, 4 outdoor pools, and 8 restaurants.

Does Iberostar Tucán - All inclusive have a hot tub?

No, but guests can enjoy a steam room at this all-inclusive property.

Does Iberostar Tucán - All inclusive feature a restaurant that includes a breakfast menu?

Yes, Iberostar Tucán - All inclusive has 8 restaurants, and serves breakfast for a surcharge.

Will Iberostar Tucán - All inclusive allow pets to stay for free?

No, pets aren't allowed at Iberostar Tucán - All inclusive.

Does Iberostar Tucán - All inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to Iberostar Tucán - All inclusive?

The closest major airport to Iberostar Tucán - All inclusive is Cozumel Intl. Airport (CZM), which is 19.7 mi away (253 minutes by car).

Can I book a room with a balcony at Iberostar Tucán - All inclusive?

No, there aren't any guestrooms with balconies at Iberostar Tucán - All inclusive.

Does Iberostar Tucán - All inclusive offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Iberostar Tucán - All inclusive.

Iberostar Tucán - All inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 560 out of 1006 reviews" "
Rating 8 - Good. 252 out of 1006 reviews" "
Rating 6 - Okay. 90 out of 1006 reviews" "
Rating 4 - Poor. 57 out of 1006 reviews" "
Rating 2 - Terrible. 47 out of 1006 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brooke Nichole

Traveled with family
Liked: Cleanliness, staff & service, amenities
Right size of resort to bring our 15 & 13 year old kids which allowed some freedom to roam and felt safe. This is not a high end luxury resort but it is family friendly even during spring break from USA. Exactly what we were looking for. I would recommend or go again.
Stayed 5 nights in Mar 2024

10/10 Excellent

Carmen

Stayed 3 nights in Mar 2024

8/10 Good

Aya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach and pool area is awesome. Staff are really helpful especially the front desk. Buffet is good, reserved restaurants doesnt have much menu options though. I love how there are animals around the property and we enjoyed the other activities provided like archery and night shows. I'm not a fan of the rooms though, smaller than the other resorts we stayed in considering the price. But they're clean and we were given a chance for an upgrade so we were happy. We just had some issue not finding somewhere to eat after our excursion dropped us off at 10pm. We needed to wait an hour to get something to eat and we were tired. They should consider guests getting back from daytrips when closing the buffet. But overall a good experience.
Stayed 4 nights in Feb 2024

10/10 Excellent

Lucinda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were very happy with this resort. Everything was excellent. The jungle was cool.
Stayed 5 nights in Feb 2024

10/10 Excellent

Alyson

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

4/10 Poor

oleg

Traveled with family
Liked: Staff & service
Huge disappointment. The resort is very old and shows it. But that was kind of expected before arrival. The biggest problem is the food at the resort. That includes breakfast, lunch and dinner at the buffet and the other restaurants. I’ve been to over a dozen all inclusive resorts so know not to expect a lot, but this was beyond tolerable. Simply not able to eat almost anything. Much better choices and available in The immediate area. Stay away. On the positive, the people were very helpful and courteous.
Stayed 4 nights in Feb 2024

2/10 Terrible

euris

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is just not that good, food is the same one everyday and not to many options, bed sheets dirty on the bars they running out of the alcohol drinks a lot
Stayed 3 nights in Feb 2024

8/10 Good

dina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been here multiple times and have always enjoyed
Stayed 7 nights in Feb 2024

10/10 Excellent

Itay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the resorts was great for my kids We had great time with the restaurants and pool time
Stayed 4 nights in Feb 2024

10/10 Excellent

Marie Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent, service outstanding. Seemed to have a great kids program- the only change I’d suggest is something more along the lines of adult entertainment- like a comedy show or performance-- they had a small music trivia game in one bar one evening- that was great- they have an awesome area with a stage and a ton of seating that was only used for kid shows while we were there- I think there’s an opportunity there- still would highly recommend!
Stayed 7 nights in Feb 2024